Housekeeping Vacancy (Grand Cayman, Cayman Islands)

Employer: Margaritaville Beach Resort Grand Cayman
Salary range: US$35,000.00-$45,000.00 annually

Assistant Housekeeping Manger

The Assistant Housekeeping Manager assists in the daily supervision of the housekeeping department.   

• Ensure housekeepers, room attendants house-persons, public service attendants and laundry staff are completing assignments to company standards, coach, counsel and discipline when necessary.   
• Assign daily room assignments, tasks to housekeeping house-persons and room attendants.  
• Assign daily responsibilities to public area attendants and or Supervisors and to Laundry staff. 
• Inspect guest rooms to ensure cleanliness and repair is to company specified standards.  
• Report deficiency in rooms to maintenance, follow up with front desk on discrepancies in rooms.   
• May be required to fill in for other staff in their absence.  
• Assists in overseeing the Quality Assurance staff as it relates to heart of house functions.
• Working with the Housekeeping Manager and the Executive Housekeeper, the incumbent investigates complaints regarding housekeeping service and equipment, and takes corrective action.
• Examines rooms, halls, lobbies, laundry and other assigned areas to determine need for repairs or replacement of furniture or equipment, and makes recommendations to management.
• Working with the Housekeeping Manager and the Executive Housekeeper, conducts orientation training of new employees to explain company policies, housekeeping work procedures, and to demonstrate use and maintenance of equipment.
• Working with the Housekeeping Manager and the Executive Housekeeper records data concerning work assignments, personnel actions, and time cards, and prepares periodic reports.
• Working with the Housekeeping Manager and the Executive Housekeeper enforces company/hotel policies and procedures.
• Working with the Housekeeping Manager and the Executive Housekeeper enforces standard procedures for the acceptance, security, and return on customer lost and found items.
• Working with the Housekeeping Manager and the Executive Housekeeper maintains productivity and labor cost goals.
• Administers inventories of linen, supplies and equipment as required.
• Working with the Housekeeping Manager and the Executive Housekeeper ensures all associates being in full uniform at all times.
• Ensuring that customer requests for housekeeping services are provided within the timeframes established by the Hotel and Management.
• Lead by example in using customer’s name whenever possible, handling a customer problem in an empowered way.
• Ensure maintenance concerns in rooms are communicated to maintenance and other staff within the guidelines established by Management.

Experience:

• Must have previous experience as an Assistant Manager in housekeeping in a mid-to-large hotel/resort is mandatory.
• Knowledge of PMS software such as OPERA or RDP or others is strongly preferred.
• Knowledge of Microsoft Office products is strongly preferred.
• A hands on approach with strong leadership skills and the ability to successfully train, guide and mentor staff.
• Ensuring appropriate chemical safety and Occupational Health & Safety standards and practices are maintained.
• Monitoring room cleanliness standards through daily inspections.
• Excellent attention to detail with high levels of successful communication.
• Excellent time management skills.
• Experience in Conflict Resolution and the willingness to use initiative and assist in solving problems and guest complaints.
• Ability to work well under pressure.

Salary range: US$35,000.00 - $45,000.00 annually.

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