Front Desk Agent
Key Responsibilities include but not limited to:
- Process all Curators' check-ins by confirming reservations, assigning room and issuing and activating room key
- Process all Mobile Check-ins and ensure Curators get a response from the Control Panel
- Always logged in to Email, Control Panel, GXP Platform and ensure Curators receive a response within a timely manner (for example meeting the Mobile Chat 4 minutes response time)
Minimum Required Qualifications and Experience:
- Undergraduate degree in Hospitality and Tourism Management, General Studies or equivalent from an accredited training institution
- A minimum of two (2) years experience in a similar position, preferably in a Hospitality environment
- A good understanding of Opera software would be a plus
Reservations Agent
Key Responsibilities include but not limited to:
- Ensure efficient resolution of all curators' inquiries for the various Hotel's services and operations
- Assist with all room reservations
- Ensure to maximize room revenue for all reservations
- Ensure all reservations details are updated within the required timeframe
Minimum Required Qualifications and Experience:
- Associate degree in Hospitality, Entertainment and Tourism, Business Studies or equivalent from an accredited training institution
- A minimum of one (1) year experience in a similar capacity or comparative position
- Experience in Hospitality would be an asset
Applications accompanied by a resume must be submitted no later than March 27, 2023 to:
