Carpenter (Montego Bay, Jamaica) - Secrets/Breathless Resorts & Spa

 

Job Summary:
We are seeking a skilled and detail-oriented Carpenter to join our hotel’s maintenance team. The Carpenter will be responsible for constructing, repairing, and maintaining various wooden structures and fixtures throughout the hotel to ensure a safe, comfortable, and aesthetically pleasing environment for our guests and staff.

Key Responsibilities:

• Perform repair and maintenance of doors, windows, furniture, flooring, paneling, partitions, and other wooden fixtures.
• Install and assemble cabinetry, shelves, countertops, and other woodwork as needed.
• Repair or replace damaged woodwork in guest rooms, public areas, and back-of-house spaces.
• Read and interpret blueprints, drawings, and specifications to determine measurements and materials.
• Ensure all carpentry work complies with local codes and safety standards.
• Collaborate with engineers and other maintenance staff to complete larger renovation or improvement projects.
• Maintain a clean and organized workshop and inventory of tools and materials.
• Respond to maintenance requests from other departments in a timely and efficient manner.
• Conduct regular inspections to identify potential repair or safety needs.

Qualifications:

• High school diploma or equivalent; technical or vocational training in carpentry is a plus.
• Proven experience as a carpenter, preferably in a hotel, resort, or commercial environment.
• Strong knowledge of wood properties, carpentry techniques, and construction tools.
• Ability to read technical documents, blueprints, and drawings.
• Good physical condition, stamina, and dexterity.
• Ability to work independently or as part of a team.
• Strong attention to detail and problem-solving skills.

Email resumes to: jobs.sesmb@secretsresorts.com

We appreciate all interest; however, ONLY shortlisted candidates will be contacted.
If you have previously applied, there is no need to submit another application.

Baker (Montego Bay. Jamaica) - Secrets/Breathless Resorts & Spa

 

Job Summary:
We are seeking a skilled and creative Baker to join our culinary team. The ideal candidate will be responsible for preparing a wide variety of baked goods, including breads, pastries, cakes, and other desserts, ensuring high standards of quality and presentation. The Baker will work closely with the kitchen team to support the overall dining experience offered to guests.

Key Responsibilities:

• Prepare and bake a variety of bread, rolls, pastries, cakes, cookies, and other baked goods for daily hotel operations, including breakfast buffets, events, and restaurant service.
• Follow established recipes and maintain consistent quality and portion control.
• Ensure all baked goods are fresh, visually appealing, and meet hotel standards.
• Monitor stock levels of baking ingredients and communicate supply needs to the kitchen supervisor or purchasing team.
• Maintain cleanliness and organization of the bakery area in compliance with food safety and hygiene regulations.
• Assist in menu planning and development of new bakery items as needed.
• Operate baking equipment such as ovens, mixers, proofers, and sheeters safely and efficiently.
• Label, date, and store food properly to prevent waste and contamination.
• Work collaboratively with the kitchen team and support other culinary tasks when required.

Qualifications:

• Proven experience as a Baker in a hotel, restaurant, or commercial bakery.
• Formal culinary or baking/pastry certification is preferred.
• Knowledge of food safety standards and kitchen sanitation procedures.
• Ability to work early morning shifts, weekends, and holidays as required.
• Creative, detail-oriented, and able to work under pressure in a fast-paced environment.
• Strong organizational and time-management skills.
• Valid Food Handler's

We appreciate all interest; however, ONLY shortlisted candidates will be contacted.
If you have previously applied, there is no need to submit another application.

Email applications to: jobs.sesmb@secretsresorts.com

Supervisorial/Managerial positions | Montego Bay, Jamaica | Secrets/Breathless Resorts & Spa

 

We're Hiring! Join Our Hospitality Team!

Are you passionate about food & beverage and delivering exceptional guest experiences? We’re looking for talented individuals to join our team in the following key positions:

• Bar Manager
• Bar Supervisor
• Restaurant Supervisor
• Room Service Supervisor

What We’re Looking For:

• Proven experience in a similar role within the hospitality industry
• Strong leadership and team management skills
• Excellent communication and customer service abilities
• Flexibility to work various shifts, including nights, weekends, and holidays

Why Join Us?

• Competitive salary
• Supportive team environment
• Opportunities for growth and development

Be part of a leading hospitality brand. Email applications to: jobs.sesmb@secretsresorts.com

We appreciate all interest; however, ONLY shortlisted candidates will be contacted.
If you have previously applied, there is no need to submit another application.

Cook 3 (Montego Bay, Jamaica) - Secrets/Breathless Resorts & Spa

 

Job Summary:

The Cook 3 is responsible for preparing, cooking, and presenting high-quality dishes in accordance with the hotel’s menu and food safety standards. The role requires proficiency in a variety of cooking techniques and maintaining a clean, organized, and efficient kitchen. The Cook 3 supports the kitchen team by preparing ingredients, assisting in meal preparation, and ensuring food items are prepared and served to the highest standards.

Key Responsibilities:

• Prepare and cook dishes according to hotel standards.
• Ensure proper presentation and portion control.
• Maintain a clean and organized kitchen.
• Assist with inventory and food safety.
• Support senior kitchen staff and work collaboratively with the team.

Qualifications:

• Certification in Culinary Arts or equivalent
• 1–2 years’ experience in a commercial kitchen
• Strong basic cooking skills and knowledge of kitchen safety
• Ability to work as part of a team and follow instructions accurately
• Vaild Food Handlers

Join our dynamic team and experience a vibrant work environment where every day brings new opportunities! Enjoy flexible hours and be part of creating unforgettable experiences. Your passion and skills can make a real difference!

Email applications to: jobs.sesmb@secretsresorts.com

We appreciate all interest; however, ONLY shortlisted candidates will be contacted.

If you have previously applied, there is no need to submit another application.

Housekeeping Coordinator (Montego Bay Jamaica) - Secrets/Breathless Resorts & Spa

Position Summary:

The Housekeeping Coordinator plays a key administrative and organizational role in supporting the housekeeping department. This individual ensures that housekeeping operations run smoothly by managing communications, coordinating staff schedules, maintaining inventory, and keeping accurate records. The coordinator serves as a liaison between the housekeeping team, front office, and maintenance to ensure a high standard of cleanliness and guest satisfaction.

Key Responsibilities:

• Assign and monitor daily room cleaning tasks and special assignments.
• Communicate effectively with the front office and maintenance regarding room readiness, maintenance issues, and special requests.
• Respond promptly to guest service requests and ensure timely follow-up.
• Maintain records related to housekeeping performance, inventory, and supplies.
• Track lost and found items and ensure proper documentation and return proces.
• Assist in recruiting, onboarding, and training new housekeeping staff
• Monitor housekeeping supply levels and assist with ordering and restocking.
• Prepare daily housekeeping reports (occupancy, room status, etc.).
• Ensure that all housekeeping procedures comply with company policies and cleanliness standards.

Qualifications:

• High school diploma or equivalent (required); associate degree in hospitality or related field (preferred).
• One (1) – (2) years of experience in a hospitality or housekeeping environment.
• Strong administrative and organizational skills.
• Excellent communication and interpersonal skills.
• Ability to multitask and work in a fast-paced environment.
• Must be detail-oriented and customer-service focused.

We appreciate all interest; however, ONLY shortlisted candidates will be contacted. Email applications to: jobs.sesmb@secretsresorts.com If you have previously applied, there is no need to submit another application.

Assistant Pastry Chef (Montego Bay, Jamaica) - Secrets/Breathless Resorts & Spa

Job Summary:

We are seeking a creative and detail-oriented Assistant Pastry Chef to support the Pastry Chef in the preparation, production, and presentation of high-quality pastries, desserts, and baked goods for our guests. The ideal candidate will have a passion for patisserie, strong organizational skills, and the ability to maintain high standards in a fast-paced hotel kitchen environment.

Key Responsibilities:

• Assist the Pastry Chef in the daily operations of the pastry kitchen.
• Reports to Executive Chef and Executive Pastry Chef
• Prepare and bake a variety of pastries, desserts, breads, and other baked goods according to hotel standards.
• Contribute ideas for new dessert items and seasonal menus.
• Ensure proper portion control and presentation of all pastry items.
• Monitor and maintain cleanliness and organization of the pastry station and storage areas.
• Assist in ordering, inventory management, and receiving of pastry-related supplies.
• Ensure compliance with food hygiene, safety, and sanitation standards.
• Train and supervise junior staff and pastry apprentices as needed.
• Collaborate with the culinary team to ensure smooth service during functions, banquets, and a la carte service.

Qualifications:

• Proven experience as a Pastry Cook, Commis Pastry, or Assistant Pastry Chef in a hotel, restaurant, or bakery.
• Formal culinary or pastry education is preferred.
• Strong knowledge of pastry techniques, baking processes, and dessert presentation.
• Excellent time management and multitasking skills.
• Ability to work flexible hours, including weekends and holidays.
• A passion for food, creativity, and attention to detail.

We appreciate all interest; however, ONLY shortlisted candidates will be contacted. Email applications to: jobs.sesmb@secretsresorts.com If you have previously applied, there is no need to submit another application.

Maintenance Staff (St. James, Jamaica) - Secrets/Breathless Resorts & Spa

 Exciting Career Opportunities in Our Engineering Department!

Join the dedicated team at Secrets Resorts & Spa where we take pride in delivering exceptional guest experiences through top-tier service and seamless operations. We are currently seeking skilled and motivated individuals to fill several key positions in our Engineering Department.

Open Positions:

• Carpenter
• Painter
• Laundry Technician
• Maintenance Technician
• Refrigeration Technician

Requirements for All Roles:

• Prior experience in a similar role, preferably in hospitality or commercial facilities
• Strong technical skills and hands-on knowledge in relevant area
• Ability to work shifts, weekends, and holidays as required
• Strong teamwork and communication skills
• Certification or training in trade-specific areas is an asset

Email applications to: jobs.sesmb@secretsresorts.com

We appreciate all interest; however, ONLY shortlisted candidates will be contacted.
If you have previously applied, there is no need to submit another application.

Head Sommelier (St. James, Jamaica) - Secrets/Breathless Resorts & Spa

 JOB SUMMARY:

The Head Sommelier will be responsible for managing the hotel’s wine program, including the selection, procurement, and serving of wines in our dining outlets and private events. The ideal candidate will have a deep knowledge of wines, exceptional customer service skills, and a passion for educating staff and guests about wine pairings and trends. As a key member of the Food and Beverage team, the Head Sommelier will ensure that the hotel’s wine offerings are of the highest quality and enhance the overall guest experience.

Key Responsibilities:
Wine Selection & Inventory Management:

• Curate and manage the hotel’s wine list, ensuring a diverse and high-quality selection of wines from various regions and varietals.
• Maintain optimal stock levels and work closely with vendors to source new wines, ensuring that inventory is rotated and well-kept.
• Collaborate with the kitchen team to develop wine pairings that complement the menu offerings.

Guest Interaction & Service:

• Interact with guests to offer personalized wine recommendations based on their preferences and menu choices.
• Create memorable experiences by offering wine flights, private wine tastings, and educating guests on wine regions, production methods, and flavors.
• Ensure that wine service standards are consistently followed.

Event Management:

• Oversee wine service for special events, private dining experiences, and large-scale banquets.
• Collaborate with event planners to develop wine lists for various events and ensure proper service during events.
• Maintain Wine Knowledge & Trends:
• Keep up to date with global wine trends, industry innovations, and new product offerings.
• Attend wine tastings, seminars, and relevant events to continue professional development and stay informed about industry changes.

Administrative & Reporting:

• Manage wine-related budgets, monitor costs, and ensure that financial targets for wine sales and profitability are met.
• Report on inventory, sales trends, and guest feedback regarding the wine program to the F&B Manager.

Qualifications
Education and Certification:

• WSET Level 3 or equivalent certification in wine is required. A diploma or higher qualification (e.g., Master Sommelier) is highly preferred.
• Continued professional development in wine and sommelier-related courses or certifications is a plus.

Experience:

• At least 5 years of experience working in a sommelier role, with at least 2 years in a leadership or management position.
• Experience in a fine-dining restaurant or luxury hotel setting is highly desirable.
• Proven track record of managing wine lists, staff training, and enhancing the guest experience.

Email applications to: jobs.sesmb@secretsresorts.com

We appreciate all interest; however, ONLY shortlisted candidates will be contacted.
If you have previously applied, there is no need to submit another application.

Executive Sous Chef (Montego Bay, Jamaica) - Secrets/Breathless Resorts & Spa

 

The Executive Sous Chef is responsible for managing the kitchen and its staff, ensuring the quality and proper preparation of all menu items, and maintaining food safety standards. They oversee food purchasing, menu development, and ensure that food and labor costs remain within budget.

JOB OVERVIEW:

Responsible for all aspects of managing the kitchen and kitchen personnel, ensuring the quality preparation of all menu items and proper handling/ storage of all food items in accordance with standards. Coordinates the purchase of all food and develops menus, maintaining approved food costs and labor costs.

Qualifications:

Essential:

• High school diploma or equivalent vocational training certificate.
• Certification of culinary training or apprenticeship.
• Five (5) Years experience in a similar position at a 4-5 star hotel or restaurant.
• Ability to work all stations in kitchen.
• Food handling certificate.
• Ability to communicate in English with guests, co-workers and management to their understanding.
• Ability to compute basic mathematical calculations.
• Ability to provide legible communication.
• Knowledge of food cost controls.

ESSENTIAL JOB FUNCTIONS:

• Maintain complete knowledge of and ensure staff's compliance with all departmental/hotel policies and procedures.
• Establish the day's priorities and assign production and prep task to staff to execute.
• Review daily specials and offer feedback to Sous Chefs.
• Review banquet function sheets and makes note of any changes; post function sheets for the next 7 days.
• Meet with Sous Chef to review schedules, assignments, anticipated business levels, changes and other information pertinent to the job performance.
• Communicate additions or changes to the assignments as they arise throughout the shift. Identify situations, which compromise the department's standards and delegate these tasks.
• Take physical inventory of specified food items for daily inventory.
• Review the market list.
• Requisition the day’s supplies and ensure that they are received and stored correctly. Communicate needs with Purchasing and Storeroom personnel. Ensure quality of products received.
• Meet with the Chief Steward to review equipment needs, banquet plate up assistance, cleaning schedule/project status, health/safety and sanitation follow up.
• Ensure that staff report to work as scheduled; document any late or absent employees.
• Coordinate breaks for staff.
• Inspect grooming and attire of staff; rectify any deficiencies.
• Check and ensure that all opening duties are completed to standard.
• Ensure that each kitchen work area is stocked with specified tools, supplies and equipment to meet the business demand.
• Ensure that recipe cards, production schedules, plating guides, photographs are current and posted.
• Ensure that all staff prepares menu items following recipes and yield guides, according to department standards.
• Monitor performance of staff and ensure all procedures are completed to the department standards; rectify deficiencies with respective personnel.
• Work on line during service and assist wherever needed.
• Be aware of any shortages and make arrangements before the item runs out.
• Observe guest reactions and confer with service staff to ensure guest satisfaction.
• Promote positive guest relations at all times.
• Be familiar with all hotel services/features and local attractions/activities to respond accurately to any guest inquiry.
• Monitor and handle guest complaints by following the instant pacification procedures and ensuring guest satisfaction.
• Conduct frequent walk through of each kitchen area and direct respective personnel to correct any deficiencies. Ensure that quality and details are being maintained.
• Inspect the cleanliness of the line, floor, and all kitchen stations. Direct staff to rectify any deficiencies.
• Ensure that staff maintain and strictly abide by state sanitation/health regulations and hotel requirements.
• Maintain proper storage procedures as specified by Health Department and hotel requirements.
• Instruct staff in the correct usage and care of all machinery in the kitchen operation, stressing safety.
• Complete work orders for maintenance repairs and submits to Engineering. Contact Engineering directly for urgent repairs.
• Develop new menu items, test and write recipes.
• Assist Banquets department with developing special menus for functions; meet with clients as requested.
• Review sales and food cost daily; resolve any discrepancies with the Controller.
• Minimize waste and maintain controls to attain forecasted food and labour costs.
• Ensure that excess items are utilized efficiently.
• Monitor and ensure that all closing duties are completed to standard before staff signs out.
• Foster and promote a cooperative working climate, maximizing productivity and employee moral.
• Oversee and direct training of new hires in specified phases of the kitchen operation. Maintain an on-going training program for existing staff. Reevaluate positions in the kitchen and make changes wherever necessary.
• Provide feedback to staff on their performance; handle disciplinary problems and counsel employees according to hotel standards.
• Conduct scheduled performance appraisals.
• Interview and hire new personnel according to hotel policies and standards.
• Prepare weekly work schedules for all kitchen personnel in accordance with staffing guidelines and forecasted labour costs.
• Adjust schedules throughout the week to meet business demands.
• Prepare daily/weekly payroll reports.
• Document pertinent information in the logbook and follow up on items notated during other shifts.
• Successful completion of the training/certification process.

Email resumes and application letters to: jobs.sesmb@secretsresorts.com

We appreciate all interest; however, ONLY shortlisted candidates will be contacted.
If you have previously applied, there is no need to submit another application.

Assistant Housekeeping Manager (Montego Bay, Jamaica) - Secrets/Breathless Resorts & Spa

 JOB DESCRIPTION:

The role of an Assistant Housekeeping Manager in Jamaica is to support the Housekeeping Manager in overseeing the daily operations of the housekeeping department within a hotel, resort, or similar hospitality environment. The Assistant Housekeeping Manager is responsible for ensuring cleanliness and orderliness while helping to manage the staff, inventory, and overall quality of the housekeeping operations.

JOB FUNCTION:

• Assist in managing and supervising housekeeping staff, including room attendants, and supervisors.
• Train and coach staff on cleaning procedures, service standards, safety practices, and guest interaction protocols.
• Help schedule shifts and ensure proper staffing levels to meet operational needs.
• Assist in evaluating and monitoring the performance of housekeeping staff.
• Conduct inspections and audits to ensure cleanliness standards are consistently met.
• Assist in preparing reports related to housekeeping operations, including staff performance, inventory levels, and cleanliness standards.
• Help track and report housekeeping department performance metrics and guest satisfaction scores.
• Assist in the creation of departmental budgets and ensure costs remain within budgetary limits.
• Ensure that housekeeping staff follow health and safety regulations, including the proper handling of cleaning products, equipment, and linens.
• Monitor staff for adherence to safety guidelines and ensure the workplace is safe for all employees and guests.
• Ensure that the department complies with environmental policies, including waste disposal and the use of eco-friendly products.

Qualifications:

• A degree or certification in Hospitality Management or a related field .
• At least 1-2 years of experience in a housekeeping role, preferably with some supervisory experience.
• Experience in the hospitality industry, particularly in a hotel, resort, or similar setting, is highly desirable.

Join our dynamic team at Secrets Resorts and Spa , and contribute to creating memorable experiences for our guests by ensuring that operations run smoothly and efficiently behind the scenes!

Email applications to: jobs.sesmb@secretsresorts.com

We appreciate all interest; however, ONLY shortlisted candidates will be contacted.

If you have previously applied, there is no need to submit another application.

Lifeguards (Montego Bay, St. James) - Secrets/Breathless Resorts & Spa

 

JOB DESCRIPTION:

Lifeguard is to provide supervision of the beach/pool areas to ensure safety of all guests and other team members for the prevention of any accident that may occur. Also it is important to abide by all rules and regulation under the beach control act

SUMMARY OF JOB FUNCTIONS:

• Maintain a well stocked first aid kit
• Maintain up to date CPR /lifeguard certification
• Keep the beach and pool area clean and free of debris
• Check and prepare dinghy or rescue boat for run
• Ensure that walkway are properly maintained
• Maintain the cleanliness of the beach /pool area (including water)
• Prepare hobbies cat, kayak, paddle boat etc. for guest
• Teach guest how to sail and navigate boat etc. in the beach area
• Organize and secure beach /pool chairs
• Responsible for maintaining all water sports equipment
• Assist with raking and cleaning of the beach/pool area
• Doing maintenance request form for any repairs necessary for pool/beach
• Maintain a high standard personal appearance and grooming which include wearing the proper uniform and name tag when working
• Ensure that workstation is always monitored
• Have excellent communication skills in oral and written format
• Have excellent interpersonal and customer service skills
• Lifeguards with valid Coxswain Driver certificate is an asset
• Rigging and cleaning of equipment daily
• Watch over the pool and beach to ensure that swimmers are not struggling or out of their depth
• Rescuing swimmers that are in trouble and administering any necessary first aid
• Enforcing all pool and beach rules and preventing unsafe behavior
• Supervising changing facilities
• Lifeguard needs stamina and excellent level of physical fitness.

We appreciate all interest; however, ONLY shortlisted candidates will be contacted.
If you have previously applied, there is no need to submit another application.

Email applications to: jobs.sesmb@secretsresorts.com

Kitchen Staff - Cook (Montego Bay, Jamaica) - Secrets/Breathless Resorts & Spa

 

JOB OVERVIEW:

A Culinary Cook 3 is responsible for preparing and cooking high-quality food in a kitchen. This role involves working closely with the culinary team to execute dishes with precision, consistency, and speed.

Requirements:

• Food Handlers
• 2 - 3 year experience
• Culinary Education

Skills
Essential:

• Culinary Expertise
• Attention to Detail
• Time Management
• Teamwork and Communication
• Knowledge of Jamaican Ingredients
• Ability to Work Under Pressure

We appreciate all interest; however, ONLY shortlisted candidates will be contacted.

If you have previously applied, there is no need to submit another application.

Email applications to: jobs.sesmb@secretsresorts.com

Room Attendant - Housekeeper (Montego Bay, Jamaica) - Secrets/Breathless Resorts & Spa

 

JOB OVERVIEW:

Responsible for assisting the Director of Housekeeping, Assistant Director of Housekeeping, Housekeeping Manager and all rooms Managers in the successful ownership and operational execution of the Housekeeping Department. Responsible for assisting the Housekeeping Team Leader in providing genuine care and comfort to the ladies and gentlemen of the respective departments and maintaining a sense of urgency in handling all related matters.

QUALIFICATIONS:

Essential:

• Housekeeping experience preferably in a 4-Star property
• Minimum 18 years of age to work 40 hours a week
• Ability to satisfactorily communicate in English with guests, management, staff, and co-workers to their understanding.
• Knowledge of effective organizational practices
• Ability to maintain strict confidentiality

Desirable:

• Guest Relations training
• Knowledge of proper chemical handling
• High School graduate or vocational training.
• Completion of hotel education/training courses

ESSENTIAL JOB FUNCTIONS:

• Use correct cleaning chemicals for designated surfaces, according to regulations and hotel requirements.
• Clean guest rooms by category of priority or as directed in line up.
• Transport cart with cleaning supplies, amenities and linen to assigned guest room and position securely.
• Service assigned guest rooms.
• Empty trash, trash containers, and ashtrays.
• Remove all dirty linen and terry from the room and replace them with clean ones.
• Remove soil, dirt, soap build-up and hair from bathroom mirrors, vanity, sink, toilet, shower walls, bathtub, shower curtain and floor
• Replace facial, toilet tissue and bathroom amenities in correct amount and location
• Inspect condition of bathrobes and replace soiled or damaged ones.
• Remove dirty bed linen and make up bed with clean linen.
• Replace laundry bags and slips.
• Clean closets and door tracks on check out rooms and remove items left by guest. Dust inside.
• Dust and polish all furniture.
• Realign furniture to floor plan.
• Open all drawers in check out rooms and remove items left by guest, dust inside.
• Check under bed(s), chairs and sofa for debris and remove if present.
• Inspect condition of all furniture for tears, rips or stains; report any damages to the team leader.
• Remove all dust, debris on television, clock radio, remote control.
• Set correct time on clock; correct TV channel.
• Clean lamps and light switches; check for proper working order.
• Remove dust, spots and smears from phone, and reposition properly.
• Empty liquid from ice bucket and wipe all surfaces dry.
• Remove dust, smudges, and spills from coffee station ensure it is plugged in and securely closed.
• Remove dust on drapes weekly and realign to correct position daily.
• Inspect condition of amenities on desk, drawers and guest service directory; replace as needed.
• Remove trash, debris and cobwebs from balcony or patio.
• Inspect condition of Secret box, remove items if necessary.
• Return all lost and found items to loss prevention immediately.
• Remove dust, dirt, marks and fingerprints from entrance door.
• Ensure presence of fire safety, rate cards and “Privacy Light” sign. Inspect condition and replace as needed.
• Remove dust, dirt, and smudges from A/C unit, vents, grids and thermostat.
• Remove dust, stains and marks from all baseboards, ledges and corners.
• Vacuum carpet in guest rooms as well as around in the corridor.
• Update status of rooms cleaned on assignment sheet and on the phone by dialing #8090/#8091
• At end of the shift, return cart and clean U B rooms.
• Empty vacuum bag and wipe vacuum.
• Ensure security of any assigned keys.
• To take complete ownership and accountability of a daily planning and preparation phase.
• To take an ownership, “stewardship” position within the department and hotel to ensure operational excellence.
• To know, comply with, and enforce all hotel and departmental standards, policies, and procedures.
• To assist in the writing of additional standards, policies, and procedures for the department.
• Promote and support effective departmental and hotel communication through the use of phones, voice-mail, radios, written correspondence and verbal communication. To respond to all calls and messages promptly.
• Promote and maintain effective, confidential and secure record keeping
• Maintain complete working knowledge of:
• Provide warm welcome, and anticipation of guest needs throughout their stay.
• Anticipate the needs of guests and direct the staff in complying with those needs.
• Assist Housemen and rooms attendants with their job functions to ensure optimum service to guests.
• Promote positive internal and external guest relations at all times. Foster and promote a cooperative working environment, maximizing productivity and employee morale.
• Do not leave carts unattended in corridors for extended period of time i.e. (gone for lunch)
• V.I.P.’s, scheduled in-house group names, background, activities, locations, and times as well as special requests/arrangements
• Correct use and maintenance of equipment
• All department policies and service procedures

We appreciate all interest; however, ONLY shortlisted candidates will be contacted.

If you have previously applied, there is no need to submit another application.

Email applications to: jobs.sesmb@secretsresorts.com

Cabana Server (St. James, Jamaica) - Secrets/Breathless Resorts & Spa

Take food and beverage orders, retrieve and serve alcoholic, non-alcoholic beverages and food orders to guest tables according to hotel specifications, courteously and efficiently. Also assists in the maintenance of the restaurant area and equipment.

JOB OVERVIEW:

Take food and beverage orders, retrieve and serve alcoholic, non-alcoholic beverages and food orders to guest tables according to hotel specifications, courteously and efficiently. Also assists in the maintenance of the restaurant area and equipment.

Qualifications:

Essential:

• Minimum of 21 years of age to serve alcoholic beverages.
• 1year experience as a Restaurant Server.
• Food handling certificate.
• Ability to satisfactorily communicate in English with guests, management and co-workers to their understanding.
• Ability to provide legible communication.
• Ability to compute basic mathematical calculations.

Desirable:

• Fluent in a foreign language, preferably, Spanish.

Skills:

Essential:

• Ability to understand guests' service needs.
• Ability to be well organized, maintain concentration and think clearly when providing service to guests within any given period of time.
• Ability to focus attention on details.
• Ability to suggestively sell restaurant menu items, beverages and wines.
• Ability to maintain good coordination while serving orders quickly.
• Ability to exert physical effort in transporting food and beverage to guests (20-25 pounds)
• Ability to endure abundant physical movements throughout the work areas.
• Ability to perform job functions with minimal supervision.
• Ability to work cohesively with co-workers as part of a team.
• Ability to work different shifts to accommodate the business or its demands
• Ability to understand menu items and beverage items that will be served
• Ability to constantly smile during service

ESSENTIAL JOB FUNCTIONS:

1. Maintain complete knowledge of table/seat/station numbers, room capacity, hours of operation, proper table set-up and dress code of the restaurant.
2. Maintain complete knowledge of all liquor brands, beers and non-alcoholic selections, correct glassware and garnishes in the restaurant.
3. Maintain knowledge of the particular characteristics and description of every wine/champagne by the glass and major wines on the wine list.
4. Maintain complete knowledge of all menu items, prices, preparation method/time, major ingredients and quality standards, taste, appearance, texture, serving temperature, garnish and method of presentation.
5. Maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving.
6. Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
7. Maintain complete knowledge and comply with all departmental policies/service procedures.
8. Complete opening side duties as assigned:

• Check quality and amount of all restaurant stock and supplies using checklist.
• Fold napkins.
• Requisition all necessary supplies and transport from storeroom to restaurant.
• Set tables according to service standards.
• Set up all condiments (butter, jellies, syrups, juices) and beverages (non-alcoholic) according to service standards.
• Ensure a sufficient supply of all silverware, glassware and chinaware for service.
• Prepare all cold food items (cereals, fruits and salads).
• Check cleanliness and condition of assigned station and service areas; rectify any deficiencies.
• Set up side station with supplies and equipment.
• Take guests' food and beverage orders, utilizing suggestive selling techniques.
• Record order of guest following departmental service procedures.
• Input order into system and ensure transmission of food orders is verified by kitchen.
• Legibly document orders when system is down and distribute food orders to kitchen.
• Retrieve all alcoholic beverage items from bar and serve to guest in accordance with the departmental standards.
• Open and serve wine/champagne bottles in accordance with departmental standards.
• Make all varieties of coffee in accordance with the departmental standards.
• Serve all food courses and non-alcoholic beverage items to the guest in accordance with departmental standards.
• Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Maintain positive guest relations at all times.
• Monitor and maintain cleanliness, sanitation and organization of assigned station and service areas.
• Guide the activities of the assigned Busperson to ensure optimum service to guests.
• Clear each course following procedures laid down in departmental manual.
• Remove soiled wares from tables as assigned and transport to dishwashing area.
• Present guest checks and process payments through the Cashier.
• Adhere to payment, cash handling and credit policies/procedures.
• Clean and reset tables immediately after guest departs.
• Collect and report tips at the end of the assigned shift.
• Complete closing side duties:
• Properly store all reusable goods.
• Breakdown all goods as specified in departmental standards.
• Clean all equipment as assigned in the side duties.
• Restock items for next service
• Remove all dirty linen.
• Marry and stock all condiments.
• Reset tables for next meal period.
• Complete all closing reports as assigned and leave duty after reporting to supervisor.

Email applications to: jobs.sesmb@secretsresorts.com

We appreciate all interest; however, ONLY shortlisted candidates will be contacted.

If you have previously applied, there is no need to submit another application.

Tuck Shop Attendant (Montego Bay, Jamaica) - Secrets/Breathless Resorts & Spa

Responsible for proper and efficient preparation and serving of all food items to the tuck shop area.

JOB OVERVIEW:

Responsible for proper and efficient preparation and serving of all food items to the tuck shop area.

QUALIFICATIONS:

Essential:

• High school diploma or equivalent.
• Previous sales, retail or customer service experience preferred.
• Strong communication and interpersonal skills.
• Basic mathematical skills and ability to handle transactions.
• Food Handlers Permit (Must be up to date).
• Ability to work independently and as part of a team.

SKILLS:

Essential:

• Ability to stay organized, maintain concentration, and think clearly under pressure to provide prompt service.
• Keen focus on details to ensure accurate order fulfillment.
• Ability to maintain coordination and serve orders efficiently.
• Capability to endure frequent physical movement throughout the work area.
• Ability to perform job functions with minimal supervision.
• Ability to work cohesively with coworkers as part of a team.
• Willingness to work varying shifts to meet business needs.
• Understanding of the menu items being served.
• Ability to operate effectively in a fast-paced environment.
• Strong customer service orientation, with a consistent, friendly demeanor.
• Ability to stand for prolonged periods during shifts.

ESSENTIAL JOB FUNCTIONS:

• Operate the tuck shop and ensure it is clean and well-stocked.
• Handle cash transactions and manage the point-of-sale system.
• Provide excellent customer service, assisting customers with their purchases.
• Maintain inventory levels and reorder stock as necessary.
• Ensure compliance with health and safety regulations.
• Perform daily cash-ups and prepare reports for management.

Email applications to: jobs.sesmb@secretsresorts.com

Social Media Manager (Montego Bay, Jamaica) - Secrets/Breathless Resorts & Spa

This role is responsible for managing the resort's presence across various social media platforms including Facebook, Instagram, and Twitter (X).

JOB OVERVIEW:

This dynamic and creative professional is responsible for managing the resort's presence across various social media platforms including Facebook, Instagram, and Twitter. The social media manager role is pivotal in capturing and sharing the essence of our resort through regular phone photography, fostering online relationships with key audiences and influencers, and ensuring our digital footprint reflects our brand's voice and vision. Provide online technical customer assistance and support, responding to emails, in an efficient manner with high quality. The individual needs to be detail oriented, process driven and can thrive within a team environment.

QUALIFICATIONS:

Essential:

• College graduate.
• Previous supervisory experience.
• Ability to clearly communicate with guests/visitors and hotel personnel in English.
• Ability to communicate proficiently via verbal and written correspondence.
• Ability to compute basic mathematical calculations.
• Knowledge in the use of all office equipment, computer and manual systems.
• Proven experience in social media management, digital marketing, or a related field.
• Excellent communication and writing skills, with the ability to craft engaging content.
• Creative and strategic thinker with the ability to multitask and manage time efficiently.
• Team player with a positive attitude and strong problem-solving skills.

Desirable:

• Some college preferred.
• Familiarity with preparing statistical reports.
• Demonstrate ability to form positive relationships with guests.
• Previous training in guest relations.
• Previous experience in luxury hotel preferred.
• Certified notary public.

SKILLS:

Essentials:

• Ability to type 60 wpm accurately.
• Ability to ascertain callers’ needs and comply with such to ensure caller’s satisfaction.
• Ability to think clearly and remain calm in volatile situations.
• Detail oriented, well organized with excellent follow-up skills.
• Ability to maintain confidentiality of guest’s information and hotel data.
• Ability to work with minimal supervision.
• Ability to remain in a stationary position for extended periods of time with limited movement.
• Ability to interact cohesively with other departments.

ESSENTIAL JOB FUNCTIONS:

• Provide online technical customer assistance and support to customers of Secrets Resorts & Spa by responding to emails in an efficient manner with high quality.
• Respond to high volume ‘routine’ emails utilizing established tools and processes to attain maximum level of productivity.
• Identify guest reservations needs by asking open-ended questions to obtain all necessary information.
• Use sales techniques when assisting guests in making reservations, including personalizing calls, obtaining complete guest needs, suggesting alternate dates or directing guests to sister properties on sold out days
• Answer guest questions about property facilities/services (e.g. hours of operation, room availability, restricted dates rates and room types, packages, promotions, entertainment, restaurants, special events).
• Verify all information with customers to ensure accuracy.
• Process all reservation requests, changes and cancellations received by email.
• Input and access data in reservations system by entering correct information in proper fields including any member rewards number and asking for travel agency identification numbers (i.e., flags, comments, guest messages.
• Respond to all social media queries within 24 hours.
• Actively cultivate and grow online relationships by engaging with followers, responding to queries in a timely manner, and developing strategies to increase follower base.
• Assist with website maintenance, update marketing collateral as needed, and support the development of media itineraries to ensure a cohesive and attractive online presence.
• Stay updated on current trends in social media, photography, and digital marketing to keep our content fresh and engaging.
• Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional.
• Maintain confidentiality of proprietary information and protect company assets.
• Welcome and acknowledge all guests according to company standards.
• Anticipate and address guests’ service needs, assist individuals with disabilities, thank guest with genuine appreciation.
• Speak with others using clear professional language.
• Prepare and review written documents accurately and completely, answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others, support team to reach common goals, listen and respond appropriately to the concerns of other employees.
• Comply with quality assurance expectations and standards.
• Read and visually verify information in a variety of formats.
• Enter and locate work-related information using computers and/or point of sale systems.
• Move, lift, carry, push, pull and place objects weighing less than or equal to ten (10) pounds without assistance.
• Coordinate travel arrangements, hotel reservations and car rentals for the General Manager’s business travel needs and expense reports.
• Perform other reasonable job duties as requested.

NOTE:
A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.

Email applications and resumes to: jobs.sesmb@secretsresorts.com