Assistant Quality Manager (Trelawny, Jamaica) - Excellence Oyster Bay

 Be part of one of the best companies to work for in Jamaica! 

WE ARE WAITING FOR YOU! 

Requirements:

• ID, TRN, NIS, Food Handler's Permit
• A minimum of six (6) months experience or training certification

Qualifications:

• Bachelor's degree in Public Health & Safety or a related technical degree 
• Minimum two (2) years professional experience in a similar position 
• Technical knowledge requirements: AAA quality standards, certifications (Cristal International Standards), Health & Safety, sustainability, audits, EarthCheck program (HACAAP, CRISTAL, ECOLAB, SANICONSULT)

Send your applications (cover letter and resume) to: selection1.xob@excellenceresorts.com

Benefits we offer:

Career/Development Opportunities

Meals

Uniform Care

Transportation

Christmas Bonus

Supervisorial Roles (Montego Bay, Jamaica) - Ocean Coral Spring/Ocean Eden Bay

 

Ocean Coral Spring | Ocean Eden Bay is seeking qualified candidates to fill the following positions:

Available Positions:

• Bar Supervisor
• Pubic Area Supervisor
• Restaurant Manager
• Restaurant Supervisor
• CDP
• Pastry CDP
• Maintenance Supervisor

Requirements:

• Valid ID
• TRN
• NIS
• Valid Food Handlers Permit

When applying, please include your full name and the position you are applying for in the subject line of your email. Only shortlisted candidates will be contacted.

Email: recruitment.ocs@oceanhotels.net

Front Desk Supervisor (Kingston, Jamaica) - AC Hotel Kingston

AC Hotel is actively seeking to hire a Front Desk Supervisor to join our team today! He/She will be responsible for ensuring that hotel guests receive hospitable and responsive service at check-in, during the stay, and upon departure resulting in guest satisfaction and loyalty.

Front Desk Supervisor

Responsible for training and coaching the Front Desk team members in handling financial transactions accurately and in maintenance of required systems and records. Along with the processing of all Curators’ check-ins and check-outs, calls, messages, requests, questions/concern, special needs and any other Front Desk Operations function assigned to assist the Hotel to achieve its Mission, Vision and Major Targets.

Core Job Functions:
Attendance and active participation are required in the following:

• Assist staff with expediting issues with payments (e.g. problems processing credit card, declined or incomplete transactions).
• Process all Curators’ check-ins by confirming reservations, assigning rooms and issuing and activating room keys.
• Sensitize all arriving guests on car rental with Enterprise and assist with taxi arrangements as required.
• Follow all policies, including proper uniform attire, key control procedures and adhere to proper credit and cash handling procedures established by the Hotel.
• Maintain Curators’ room key storage, inventory and security.
• Process all payment types such as room charges, cash, debit or credit.
• Process all check-outs including resolving any late and disputed charges.
• Answer, record and process all Curators’ calls, messages, requests, questions, or concerns using appropriate telephone etiquette at all times.
• Monitor GXP platform and ensure all Curators’ requests are met and in a timely manner.
• Set monthly Bonvoy Enrollment goals and motivate team to achieve set goals.
• Updating the Scoreboard and ensuring goals are met and maintained.
• Conduct daily on the job assessment of team members and provide real time feedback.
• Coordinate with Housekeeping to track readiness of rooms for check-in.
• Coordinate room status updates with the housekeeping department by advising of all check outs, late checkouts, early check-ins, special requests and day use rooms.
• Communicate parking procedures to Curators and/or visitors.
• Follow up with guest regarding satisfaction with guest-related issues.Follow up with guest regarding satisfaction with guest-related issues.
• Provide Curators with directions and information regarding property and local areas of interest.
• Responsible for overseeing the Inventory, stocking, cleaning and selling of the items in the AC Store.
• Run daily reports (number of arrivals, departures), identify any special requests and check reports for accuracy.
• Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations.
• Utilize suggestive selling techniques to sell rooms and upgrades and to promote other services that are available
• Accept and carry out wake-up call requests.
• Handle Curators’ complaints efficiently and promptly, within 15 minutes.
• Reads and signs log books daily; do follow up and follow through where necessary.
• Be fully aware of daily activities and/or functions taking place in the hotel. Know the hotel’s services and product changes.
• Conduct and attend department meetings, general staff meeting and daily affirmation.
• Complete designated cashier and closing reports in the computer system. Count float at the beginning and end of shift. Balance and drop receipts according to accounting specifications.
• Follow all Hotel’s safety and security policies and procedures; report accidents, injuries and unsafe work conditions.
• Maintain cleanliness of the work area at all times.
• Work closely with all departments to ensure that Curators receive friendly, efficient service from the point of arrival until departure.

Qualification & Experience Required:

• Undergraduate Degree in Hospitality and Tourism Management, General Studies or equivalent from an accredited training institution.
• Must have a minimum of three (3) years Front Desk experience.
• Proven supervisory experience in a similar position, preferably in a Hospitality environment with proficient administration of reservations system.
• Knowledge of Property Management Systems.
• Fluency in English and Spanish would be an asset.
• Experience in accurate cash handling and credit card processing.
• Experience in maintaining security of confidential information, including guest registration and credit card information.
• Customer focused, including experience in anticipating guest needs and responding pleasantly and professionally in a variety of settings and situations.
• Computer literate with data entry experience.
• Accurate and hospitable handling of guest reservation, check-in, check-out and payment, including credit card and cash handling procedures.

Special Conditions associated with the role:

• Work flexible schedules, including nights, weekends and holidays.
• Handling of pressure due to demand.
• Stand, sit or walk for an extended period.
• Move, lift, carry, push, pull and place objects weighing less than or equal to 10 pounds without assistance.

Please Note: Thank you for all your applications. Only shortlisted candidates will be contacted.

Email: careers@achotelsjm.com

Assistant Front Office Manager (Hanover, Jamaica) - Grand Palladium Resorts

 

The primary goal of the Assistant Front Office Manager is to assist in ensuring the smooth operation of the department in regards to supervising the department personnel, staffing, training, report preparation, reservation management and resolving customer complaints while providing excellent customer service.

Summary of Duties & Responsibilities:

• Assists in interviewing, hiring, orientation and training new front office staff and newly promoted staff.
• Assists in organizing the staff scheduling for the department
• Supervise the fulfillment of all functions of the Reception Desk according to company standards
• Prepares staff adjustments for payroll
• Generate front office reports as required/ assigned
• Assist in the training of front desk staff
• Conduct/ participate in departmental staff meetings
• Conduct inspections on hotel accommodations
• Implement and maintain quality control measures
• To coordinate the daily fulfillment of rooms with the Executive Housekeeper, according to the priorities of the operation
• To ensure and control rooms blocked for preventative maintenance or special repairs, hospitality use and room changes.
• Liase with other departments as it relates to ensuring exceptional guest experience
• Address guest complaints and follow up on corrective measures taken
• To provide information as required to guests relating to facilities and services offered at the resort- promotions, rates, room upgrades and day passes
• To ensure that all clients are issued with the correct arm band as an indication of them being authorized house guests
• To ensure that all check in procedure is carried out according to established standards
• To control and supervise the end of shifts of cashiers at the reception desk
• To check and follow up on no shows and over bookings while ensuring rooms are assigned in family trips, groups and special requests
• Conduct evaluations and disciplinary actions as deemed necessary
• Perform other duties as assigned

COMPETENCIES

• Good management skills
• Excellent interpersonal skills
• Excellent communication skills both verbally and in writing
• Ability to work in a fast-pace, high energy and demanding work environment
• Ability to work under pressure
• Good knowledge of the hotel operations or ability to learn quickly
• Team player with an ability to motivate team members
• Dedicated, hard-working, self – motivated and solution oriented
• Excellent time management skills; ability to prioritize and coordinate details; ability to multi-task and use initiative.
• Ability to work flexible hours and multitask
• Practice safety standards at all times

QUALIFICATIONS & EXPERIENCE

• A Bachelors Degree in Hospitality and Tourism Management
• Training in management and/ supervisory skills
• At least two (2) years’ experience as a Front Office Assistant Manager within a large hotel.

BENEFITS

• Competitive Compensation Package
• Health & Life Insurance
• Pension Plan

Persons are encouraged to submit their applications by Sunday, November 26, 2023 to: talent.jamaica@palladiumhotelgroup.com

We thank all applicants for their interest but only shortlisted candidates who meet the requirements will be contacted.

New Jobs!! Playa Resorts: Hyatt Ziva, Zilara, Hilton Rose Hall, etc (Runaway Bay, St. Ann & Montego Bay (Jamaica)

Are you a passionate, loving and caring individual who is motivated to serve both guests and colleagues?  If you are, can you –

• Imagine working for an international company that encourages employees to strive for personal and professional development.

• Imagine a work environment where humility, respect, integrity, diversity, responsibility and love abide.

• Imagine an environment that offers service that’s smart, thoughtful, spirited, complete and from the heart.

Playa Hotels & Resorts is the leading owner, operator, and developer of prime beach front locations in Mexico and the Caribbean.

Our Jamaica resorts include Hyatt Ziva and Zilara Rose Hall, Hilton Rose Hall, Jewel Grande Montego Bay, and Jewel Paradise Cove.

Hospitality Vacancies Montego Bay and Runaway Bay.

We are seeking passionate and qualified individuals to join our leadership and sales teams:

• Executive Housekeeper
• Restaurant Manager
• Banquet Manager
• Sous Chef
• Chef de Partie
• Restaurant Supervisor
• Housekeeping Supervisor
• Human Resource Generalist
• Quality Coordinator
• Entertainment Coordinator
• Front Office Agent
• IT Technician
• Room Attendant
• Houseman
• Lifeguard
• AC Technician
• Kitchen Technician
• Room Technician
• Plant Room Technician
• Electrician
• Landscaper
• Pastry Cook
• Cook
• Baker
• Server
• Steward

Experience and Educational Requirement:

• Tertiary level education and supporting certification required for leadership positions.
• 2-4 years’ experience in similar position required for leadership positions.
• At least 1 year experience in a similar position desired for line level position.

Critical Competencies Required:

• Stress Tolerance
• Adaptability/Flexibility
• Initiative
• Multi-Tasking
• Detail Oriented
• Time Management
• Planning and Organizing
• Conflict Resolution

All applicants must be able to communicate clearly in English and be flexible to cover a variety of shifts including nights, weekends, and public holidays.

All Playa Hotels & Resorts associates enjoy a competitive salary with great benefits in a fun, family-oriented work environment.

General requirements (when called for the interview)

NIS, TRN, Valid ID (passport, driver's license, voters ID), Valid Food Handlers Permit, Valid Police Record (up to 6 months), Two (2) recent passport size photographs (certified by a JP), Proof of Education/Qualification, Two (2) written references (JP, Min. of Religion, Senior Police Officer, or School Principal).

All applicants must be able to communicate clearly in English and be flexible to cover a variety of shifts including nights, weekends, and public holidays.

If you meet the above criteria, then apply to work in a drug free, safe and secure environment where background checks, police records and proof of COVID-19 vaccination is required for all new hires.

Join our team of professionals who currently enjoy:

• A competitive compensation package
• Full insurance - health, life and personal accident insurance
• Staff transportation pension

Email applications to: jamaicajobs@playaresorts.com

Telephone: (876) 618-3452.

Kindly note that only shortlisted candidates will be contacted.

Entertainment Manager (Trelawny, Jamaica) - Excellence Oyster Bay

Requirements:

• Three (3) years in a hotel of same category and size
• Designs, coordinates and supervises the day and night entertainment program following the guidelines of the corporate program and according to the standards and Excellence brand attributes.
• Responsible for maintaining a pleasant and entertaining environment for guests.
• Develops the processes related to the entertainment of guests focused on their satisfaction.
• He is directly responsible for the operation of his department.
• He oversees the distribution of duties of his department staff on a daily basis from according to previously scheduled activities.
• Carry out and follow up on the instructions of the general and corporate management.
• Inform promptly of the needs for replacement or purchase of equipment for the department to the general and corporate management.
• Participates in the operations committee meetings, informing the staff of its department of all the dispositions taken in said meetings.
• Responsible for controlling and coordinating established administrative procedures by the company.
• Human Resources (personnel management and control, payroll, expiration dates contracts, recruitment and selection processes), Administration (inventories, purchase orders, stationery requisitions, reports, budgets, etc.), Food and Beverages (Event orders (BEOS), special requests, etc.)
• Take frequent tours to monitor scheduled activities.
• Verify the operation of the facilities and work equipment.
• Help guests with any requirement, request or requirements specials.
• Provides information about Hotel services, promotions, activities during the day.

Email: selection1.xob@excellenceresorts.com

Management Jobs at Playa Hotels & Resorts (St. Ann & Montego Bay, Jamaica)

Leadership positions available in Montego Bay and Runaway Bay, St. Ann. 

Playa Hotels & Resorts is the leading owner, operator, and developer of prime beach front locations in Mexico and the Caribbean.

Our Jamaica resorts include Hyatt Ziva and Zilara Rose Hall, Hilton Rose Hall, Jewel Grande Montego Bay, and Jewel Paradise Cove.

We are seeking passionate and qualified individuals to join our leadership teams:
Director of Sales and Event Management

• Executive Chef
• Restaurant Manager
• Food Services Manager
• Night Manager
• Housekeeping Manager
• Spa Manager
• Front Office Manager
• Senior Sales Manager
• Duty Manager
• Room Service Manager
• Quality Manager
• Engineering Manager
• Loss Prevention Manager
• Sous Chef
• Pastry Chef
• Assistant Housekeeping Manager
• Assistant Stewarding Manager
• Assistant Cost Controller
• Restaurant Supervisor
• Bar Supervisor
• Butcher Supervisor

Experience and Educational Requirement:

• Tertiary level education and supporting certification required for leadership positions.
• 2-4 years’ experience in similar position required for leadership positions.

Critical Competencies Required:

• Stress Tolerance
• Adaptability/Flexibility
• Initiative
• Multi-Tasking
• Detail Oriented
• Time Management
• Planning and Organizing
• Conflict Resolution

All applicants must be able to communicate clearly in English and be flexible to cover a variety of shifts including nights, weekends, and public holidays.

All Playa Hotels & Resorts associates enjoy a competitive salary with great benefits in a fun, family-oriented work environment.

Positions available in Montego Bay and Runaway Bay. 

Email applications to: jamaicajobs@playaresorts.com

Telephone: (876) 618-3452.

Front Office Manager (St. Mary, Jamaica) - Couples Tower Isle (Couples Resorts)

We want you to "Grow your Career" with us.

At Couples Resorts, we offer "The Most Inclusive Vacation Experience" anywhere with the highest-level of repeat guests, because all of our decisions and actions are done with our guest in mind. We work hard to preserve an environment of trust, respect and superior service. We love what we do and we do it with passion and pride by inspiring and being inspired by our team and our guests.

If you personally share these values, want to be a part of a dynamic team and you have the requisite experiences, competencies and qualifications, then we invite you to submit your application for the position of Front Office Manager. 

Job Summary

The Front Office Manager reports to the Operations Manager and fully leads the Front Office/Reservations Team to meet and exceed standards. The Front Office Manager is responsible for ensuring efficient processing of reservations check-in/check-out, excellent guests'services, safe luggage handling practices, and timely transfer arrangements. The incumbent liaises with all departments including the Central Reservations Department, to ensure the most impactful positive guest delivery. 

Job Requirements:

Some of the duties and responsibilities of the Front Office Manager are:

• Ensures that guests are welcomed and checked-in promptly upon arrival with a warm welcome complemented by the resorts choice of welcoming drink then escorted to their rooms with their luggage by a member of the Bell Team.
• Liaise constantly with the airport to confirm expected 
• Monitor the team to practice impeccable check-out operations followed by fond farewell
• Monitors and ensures that all updated guest reservations with Romance Reward Points are in the system
• Consistently does the induction and training of new team members as set out in Policy and Procedures
• Conduct performance review of Front Office Team

The successful candidate should:

• Have a minimum of three (3) years experience in a similar position
• Tertiary certification in Hospitality Management or related certification
• Possess excellent time management, interpersonal, problem-solving and communication skills
• Be knowledgeable of Guest travel and airline flight operations
• Be highly customer service oriented

Are you the right person? 

Then submit your application letter and resume online now at:

https://couples.bamboohr.com/jobs

Deadline: September 8, 2023

Management Positions @ Sandals Dunn's River (St. Ann, Jamaica) - Sandals Resorts International

 THE WORLD'S BEST IS LOOKING FOR THE WORLD'S BEST.

If you're the best in your field, we want you on our team!

WE ARE LOOKING FOR PERSONS TO JOIN OUR MANAGEMENT TEAM

Rooms Division

• Executive Housekeeper
• Asst. Executive Housekeeper
• Club Sandals Manager
• Head Butler
• Front Office Manager
• Asst. Front Office Manager
• Laundry Manager

Watersports

• Watersports Manager

Loyalty & Travel

• Loyalty Manager

Finance

• Finance Manager
• Purchasing Manager

Retail

• Gift Shop Manager
• Asst. Gift Shop Manager
• Spa Manager
• Asst. Spa Manager
• PhotoShop Manager
• Asst. PhotoShop Manager

Weddings

• Weddings Manager
• Asst. Weddings & Events Manager

Administration

• Operations Manager
• Director of Guest Services
• Night Manager
• Environment Health and Safety Manager

Communications

• Public Relations Manager

Food and Beverage

• Food & Beverage Director
• Food & Beverage Manager
• French Restaurant Manager
• Italian Restaurant Manager
• Restaurant Managers
• Pool Service Manager
• Executive Sous Chef
• Italian Sous Chef
• Japanese Sous Chef
• Chief Steward
• Bar Manager

Maintenance

• Chief Engineer
• Asst. Chief Engineer

Landscaping

• Landscaping Manager

If you think you're the right fit, take the first step. Send your resume by November 14, 2022 to the:

Corporate Recruiter

Sandals Dunn's River

Email: recruitsdr@grp.sandals.com

NB: In the subject field of the email, please enter the area/position you are interested in for consideration.

We thank all applicants for their interest however only shortlisted candidates will be contacted.

Hotel Jobs: Supervisor, Sales Clerk & Videographer (Montego Bay, Jamaica)

 

A hotel in Montego Bay is presently seeking suitable candidates to fill the following positions:

• Supervisor
• Sales Clerk
• Videographer - Should be able to edit and operate drone

Candidates must have at least:

• Three (3) years experience in a similar position.
• Excellent oral and written communication skills.
• Must be Computer Literate.
• Ability to make Administrative and procedural decisions and display high levels of diplomacy.
• Effective time Management skills.

Applications with resumes should be sent via e-mail to montegobayphotos@gmail.com.

Only short listed applicants will be contacted.