Front Desk Agent, etc (Negril, Westmoreland, Jamaica) - Tensing Pen Hotel

Tensing Pen Hotel, an award-winning boutique hotel located on west end Negril (close to Rick’s Café), is looking for great people to fill the following positions:  

We are looking for great people to join our family.

Tensing Pen Hotel is urgently looking to hire: Tensing Pen,

• Rooms and Laundry Supervisor
• Front Desk Agent
• Cost Controller
• Accounts Clerk
• Senior Accounts Clerk

Requirements:

• References requested
• Previous experience is an asset

Competitive wages, generous gratuity, health insurance, benefits.

Apply now:

Please send your resume and references to info@tensingpen.com

Reservations Agent, etc (Hanover, Jamaica) - Princess Hotels & Resorts

We are seeking dedicated individuals to join our prestigious hotel Management Team. If you are an enthusiastic, results-driven professional with a proven track record in the hospitality industry, we want to hear from you.

We are seeking highly professional and skilled individual to fill the following vacancies:

Join our dream team at Princess Hotels and Resorts in the captivating Green Island, Hanover, Jamaica, with luxurious five-star beach-front resorts offering 2000 exquisite suites that includes 14 breath-taking over-water villas. As we prepare for the grand opening of our resorts, Princess Senses The Mangrove (adults only) and Princess Grand Jamaica (Family).

• Bar Manager
• Waitresses/Waiters
• Kids Club Manager
• Assistant Entertainment Manager
• Assistant F&B Manager
• Assistant Laundry Manager
• Reservations Agent
• Telephone Supervisor
• Telephone Operator

Benefits:

• Immediate Health and Life Insurance
• Transportation
• Meals
• Uniforms
• Very Competitive Salary Package
• Pension Plan
• Accommodation
• Paid Training Programs
• Excellent Career Growth Opportunities
• Excellent Work Environment

Minimum Requirements:

• Valid ID
• TRN
• NIS
• Proof of Qualifications
• Clean police record
• Food Handler's Permit

Career website: 

APPLY ONLINE 

Email: talent.jm@princess-hotels.com

Zoetry Montego Bay Jamaica seeks the following staff...

 

• Culinary

• Cooks 1, 2, 3
• Food & Beverage 
• Waiters 
• Maintenance 
• Maintenance Technicians

Requirements:

• Minimum of two (2) years experience in similar position

Location: Mahoe Bay, Rose Hall, Montego Bay, St. James.

Your new career opportunity is one email away! Be a part of our team! Contact us and send us your CV.

Please use the position you are applying for as the subject of your email. 

Email: jobs.zombj@zoetryresorts.com 

Telephone: (876) 953-9150

Thank you for considering W.O.H. Inclusive Collection, but only shortlisted applicants will be contacted.

Ocean Coral Spring/Eden Bay Job Fair (Trelawny, Jamaica)

Ocean Coral Spring/Eden Bay will be hosting an onsite Job Fair in April 2024. Only Shortlisted candidates will be permitted access. Apply today!

We invite interested candidates to apply to the available vacancies for the below positions:

• Bar Porters
• Bar Supervisor
• Bartender
• Bellmen
• Butlers
• Cocktail Waitress
• Concierge
• Cooks A, B &C
• Dining Room Servers
• Front Desk Agents
• Hostess
• Kitchen Technicians
• Mini bar Attendants
• Prevention/Risk Agents
• Public Area Housemen
• Restaurant Supervisors
• Room Attendants
• Stewards
• Technicians
• Telephone Service Operator
• Stewards
• Laundry Attendants

Requirements:

• ID, TRN, NIS & Birth Certificate
• Valid food handlers permit
• Police record
• 2 passport size photograph signed and stamped by Justice of the Peace.
• Medical Certificate

Do you want to be apart of the DREAM TEAM? Are you eager for a change and want to flourish in a family oriented work environment? We are looking for you, please submit your applications today. 

Please type the position that you are applying for in the subject line. Only SHORTLISTED Candidates will be provided with Job Fair details. Come prepared to be hired on the spot!!!

Email applications to: recruitment1.ocs@gmail.com

Front Desk, Laundry Attendants, Housemen (Montego Bay Jamaica) - Holiday Inn Resort Montego Bay All-Inclusive

Applications are now being accepted for the positions listed below:

• Laundry Attendants
• Washerman
• General Cleaners (kitchen & restaurant)
• Cooks
• Housemen
• Maintenance Personnel
• Gardeners
• Lifeguards
• Property Attendants
• Hostesses
• Clerical Assistant (Engineering)
• Furniture Attendant
• Carpenters
• Painters
• Front Desk Agents
• Guest Services Agents
• Lobby Attendants
• Room Attendants

Kindly submit your application and resume to the HR Department or to our email address hr@hiresortjamaica.com by Friday, February 16, 2024.

All applicants are required to have the relevant qualification/certification in the respective areas from a recognized institution along with previous related work experience. 

Please state the position being applied for in the subject line of email.

Reservations Manager (Montego Bay, Jamaica) - Secrets/Breathless Resorts & Spa

 Job Overview:

As the Reservations Manager, you will be the driving force behind a seamless and efficient booking experience for both individuals and groups, managing direct bookings as well as those from Tour Operators. Your role extends to overseeing the operations on our internal networks, ensuring all special requests and VVIP guest arrivals are handled with the highest standard of care.

Qualifications:

Essential:

• College Degree or Equivalent
• At least 2-3 years experience as a Reservations Manager/Supervisor in the hospitality industry.
• Familiarity with reservations requirements, activities, procedures and processes and pricing structure.
• Possess a strong knowledge of the hospitality industry and its operations..
• Ability to verbally communicate clearly
• Ability to provide legible written communication
• Knowledge of the local area facilities
• Proficient knowledge of computer applications
• Ability to work in an organised and methodical manner to ensure the highest possible level of customer service.
• Have a creative approach to Reservations management and be able to set clear examples to your team and colleagues

Skills:

• Ability to maintain hotel’s standards, policies and procedures
• Ability to prioritize and organize work assignments
• Ability to motivate, supervise and direct staff
• Ability to focus attention to details
• Ability to interact successfully with guests and clients
• Refined verbal and written communication skill
• A true desire to satisfy the needs of others in a fast paced environment
• Microsoft office suite applications
• Ability to handle multiple tasks of varying priority and deadlines simultaneously, in a heavily demanded/pressured environment

ESSENTIAL JOB FUNCTIONS:

• Establishes guest reservations by obtaining guest requirements, information and proof of payment
• Evaluates and screens guest requirements by answering inquiries, responding to or interviewing potential guests.
• Providing information regarding rooms, accommodations, rates, amenities, packages, and guest services
• Sells services by providing information regarding upgraded rooms, or optional accommodations, packages, amenities, and services
• Confirms reservations by reviewing information.
• Maintaining the reservations system and database.
• Trains reservation agents proficiently to make reservations for customers.
• Ensures accommodations are not overbooked and that guests receive requested accommodations, amenities and packages
• Handles any accommodations disputes/queries.
• Maximize the occupancy and the average daily rate of the hotel, while upholding excellent guest service and accommodations to all guests.
• Work closely with the hotel’s preferred accounts and group reservations.
• Manage customer relationships.
• Conducts one-on-one review with all Reservation Agents to build more effective communications, to understand training and development needs, and to provide insight for the improvement of the Agents reservations and activity performance

SECONDARY FUNCTIONS:

• Enhances reservations and hotel reputation by accepting ownership for accomplishing new and different requests.
• Exploring new/ existing opportunities to add value to job accomplishments.
• Maintains and improves quality results by adhering to standards and guidelines, recommending improved procedures.
• Updates job knowledge by studying new features and amenities and participating in educational opportunities.
• Maintaining and updating customer databases.
• Contribute to developing marketing plans and strategies.
• Manage the reservations budget.
• Support sales and marketing and other colleagues.

NOTE:

A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.

This document does not create an employment contract, implied or otherwise, other than an “at will employment relationship.”

Email applications and resumes to: jobs.sesmb@secretsresorts.com

Reservations Agent (Green Island, Hanover, Jamaica) - Princess Hotels & Resorts

 Job Summary

The successful candidate will be responsible for providing excellent customer service to our guests, ensuring all reservations are handled efficiently and accurately.

Duties and Responsibilities:

• Respond to customer inquiries via telephone, email, and in-person regarding reservations and booking requests.
• Process customer reservations and bookings in the reservations system.
• Monitor and update customer information in the reservations system.
• Ensure all customer requests are met in a timely and courteous manner.
• Assist with the preparation of reports and other administrative duties as required.
• Provide assistance with other customer service related duties as needed.
• Ensure all policies and procedures are adhered to.

Minimum Requirements

• High school diploma or equivalent.
• Previous experience in a customer service or reservations role.
• Excellent communication skills, both verbal and written.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Strong attention to detail and problem-solving skills.
• Proficiency in Microsoft Office.
• Knowledge of reservation systems is an asset.
• Ability to work flexible hours, including evenings and weekends.

APPLY TO PRINCESS HOTELS & RESORTS

New Jobs!! Playa Resorts: Hyatt Ziva, Zilara, Hilton Rose Hall, etc (Runaway Bay, St. Ann & Montego Bay (Jamaica)

Are you a passionate, loving and caring individual who is motivated to serve both guests and colleagues?  If you are, can you –

• Imagine working for an international company that encourages employees to strive for personal and professional development.

• Imagine a work environment where humility, respect, integrity, diversity, responsibility and love abide.

• Imagine an environment that offers service that’s smart, thoughtful, spirited, complete and from the heart.

Playa Hotels & Resorts is the leading owner, operator, and developer of prime beach front locations in Mexico and the Caribbean.

Our Jamaica resorts include Hyatt Ziva and Zilara Rose Hall, Hilton Rose Hall, Jewel Grande Montego Bay, and Jewel Paradise Cove.

Hospitality Vacancies Montego Bay and Runaway Bay.

We are seeking passionate and qualified individuals to join our leadership and sales teams:

• Executive Housekeeper
• Restaurant Manager
• Banquet Manager
• Sous Chef
• Chef de Partie
• Restaurant Supervisor
• Housekeeping Supervisor
• Human Resource Generalist
• Quality Coordinator
• Entertainment Coordinator
• Front Office Agent
• IT Technician
• Room Attendant
• Houseman
• Lifeguard
• AC Technician
• Kitchen Technician
• Room Technician
• Plant Room Technician
• Electrician
• Landscaper
• Pastry Cook
• Cook
• Baker
• Server
• Steward

Experience and Educational Requirement:

• Tertiary level education and supporting certification required for leadership positions.
• 2-4 years’ experience in similar position required for leadership positions.
• At least 1 year experience in a similar position desired for line level position.

Critical Competencies Required:

• Stress Tolerance
• Adaptability/Flexibility
• Initiative
• Multi-Tasking
• Detail Oriented
• Time Management
• Planning and Organizing
• Conflict Resolution

All applicants must be able to communicate clearly in English and be flexible to cover a variety of shifts including nights, weekends, and public holidays.

All Playa Hotels & Resorts associates enjoy a competitive salary with great benefits in a fun, family-oriented work environment.

General requirements (when called for the interview)

NIS, TRN, Valid ID (passport, driver's license, voters ID), Valid Food Handlers Permit, Valid Police Record (up to 6 months), Two (2) recent passport size photographs (certified by a JP), Proof of Education/Qualification, Two (2) written references (JP, Min. of Religion, Senior Police Officer, or School Principal).

All applicants must be able to communicate clearly in English and be flexible to cover a variety of shifts including nights, weekends, and public holidays.

If you meet the above criteria, then apply to work in a drug free, safe and secure environment where background checks, police records and proof of COVID-19 vaccination is required for all new hires.

Join our team of professionals who currently enjoy:

• A competitive compensation package
• Full insurance - health, life and personal accident insurance
• Staff transportation pension

Email applications to: jamaicajobs@playaresorts.com

Telephone: (876) 618-3452.

Kindly note that only shortlisted candidates will be contacted.

Management Jobs at Playa Hotels & Resorts (St. Ann & Montego Bay, Jamaica)

Leadership positions available in Montego Bay and Runaway Bay, St. Ann. 

Playa Hotels & Resorts is the leading owner, operator, and developer of prime beach front locations in Mexico and the Caribbean.

Our Jamaica resorts include Hyatt Ziva and Zilara Rose Hall, Hilton Rose Hall, Jewel Grande Montego Bay, and Jewel Paradise Cove.

We are seeking passionate and qualified individuals to join our leadership teams:
Director of Sales and Event Management

• Executive Chef
• Restaurant Manager
• Food Services Manager
• Night Manager
• Housekeeping Manager
• Spa Manager
• Front Office Manager
• Senior Sales Manager
• Duty Manager
• Room Service Manager
• Quality Manager
• Engineering Manager
• Loss Prevention Manager
• Sous Chef
• Pastry Chef
• Assistant Housekeeping Manager
• Assistant Stewarding Manager
• Assistant Cost Controller
• Restaurant Supervisor
• Bar Supervisor
• Butcher Supervisor

Experience and Educational Requirement:

• Tertiary level education and supporting certification required for leadership positions.
• 2-4 years’ experience in similar position required for leadership positions.

Critical Competencies Required:

• Stress Tolerance
• Adaptability/Flexibility
• Initiative
• Multi-Tasking
• Detail Oriented
• Time Management
• Planning and Organizing
• Conflict Resolution

All applicants must be able to communicate clearly in English and be flexible to cover a variety of shifts including nights, weekends, and public holidays.

All Playa Hotels & Resorts associates enjoy a competitive salary with great benefits in a fun, family-oriented work environment.

Positions available in Montego Bay and Runaway Bay. 

Email applications to: jamaicajobs@playaresorts.com

Telephone: (876) 618-3452.

Front Office Manager (St. Mary, Jamaica) - Couples Tower Isle (Couples Resorts)

We want you to "Grow your Career" with us.

At Couples Resorts, we offer "The Most Inclusive Vacation Experience" anywhere with the highest-level of repeat guests, because all of our decisions and actions are done with our guest in mind. We work hard to preserve an environment of trust, respect and superior service. We love what we do and we do it with passion and pride by inspiring and being inspired by our team and our guests.

If you personally share these values, want to be a part of a dynamic team and you have the requisite experiences, competencies and qualifications, then we invite you to submit your application for the position of Front Office Manager. 

Job Summary

The Front Office Manager reports to the Operations Manager and fully leads the Front Office/Reservations Team to meet and exceed standards. The Front Office Manager is responsible for ensuring efficient processing of reservations check-in/check-out, excellent guests'services, safe luggage handling practices, and timely transfer arrangements. The incumbent liaises with all departments including the Central Reservations Department, to ensure the most impactful positive guest delivery. 

Job Requirements:

Some of the duties and responsibilities of the Front Office Manager are:

• Ensures that guests are welcomed and checked-in promptly upon arrival with a warm welcome complemented by the resorts choice of welcoming drink then escorted to their rooms with their luggage by a member of the Bell Team.
• Liaise constantly with the airport to confirm expected 
• Monitor the team to practice impeccable check-out operations followed by fond farewell
• Monitors and ensures that all updated guest reservations with Romance Reward Points are in the system
• Consistently does the induction and training of new team members as set out in Policy and Procedures
• Conduct performance review of Front Office Team

The successful candidate should:

• Have a minimum of three (3) years experience in a similar position
• Tertiary certification in Hospitality Management or related certification
• Possess excellent time management, interpersonal, problem-solving and communication skills
• Be knowledgeable of Guest travel and airline flight operations
• Be highly customer service oriented

Are you the right person? 

Then submit your application letter and resume online now at:

https://couples.bamboohr.com/jobs

Deadline: September 8, 2023

Agents: Front Desk & Reservations (Kingston, Jamaica) - AC Hotel by Marriott

 AC Hotel Marriott in Kingston invites applicants for the following positions of:

Front Desk Agent

Key Responsibilities include but not limited to:

• Process all Curators' check-ins by confirming reservations, assigning room and issuing and activating room key
• Process all Mobile Check-ins and ensure Curators get a response from the Control Panel
• Always logged in to Email, Control Panel, GXP Platform and ensure Curators receive a response within a timely manner (for example meeting the Mobile Chat 4 minutes response time)

Minimum Required Qualifications and Experience:

• Undergraduate degree in Hospitality and Tourism Management, General Studies or equivalent from an accredited training institution
• A minimum of two (2) years experience in a similar position, preferably in a Hospitality environment
• A good understanding of Opera software would be a plus

Reservations Agent

Key Responsibilities include but not limited to:

• Ensure efficient resolution of all curators' inquiries for the various Hotel's services and operations
• Assist with all room reservations
• Ensure to maximize room revenue for all reservations
• Ensure all reservations details are updated within the required timeframe

Minimum Required Qualifications and Experience:

• Associate degree in Hospitality, Entertainment and Tourism, Business Studies or equivalent from an accredited training institution
• A minimum of one (1) year experience in a similar capacity or comparative position
• Experience in Hospitality would be an asset

Applications accompanied by a resume must be submitted no later than March 27, 2023 to:

careers@achotelsjm.com

Please include job title in the email subject line.

Jamaica Pegasus Hotel is now hiring the following... (Kingston, Jamaica)

The Surrey Hotel Management Limited (Jamaica Pegasus) invites you to apply to join our team!

Do you have a demonstrable record of:

• Consistently maintaining outstanding service levels?
• Handling client interactions with the highest level of hospitality and professionalism?
• Managing inter-department communication/liaison, to ensure that relevant processes are executed smoothly, from all angles, to ensure maximum client satisfaction?
• Being an effective team player and communicator?

If you do, you are half way there to qualify to join our team!!!

We are seeking to recruit persons for the following:

• Housekeeping Supervisor
• Level 2 or 3 Housekeeping Certificate or its equivalent with at least 3-5 years experience in a medium to large size hotel
• Attention to detail
• Able to work on own initiative
• Excellent team player
• Good work ethics and the ability to maintain a high standard of cleanliness
• A valid food handler's permit
• Should be able to work shifts, weekends and public holidays

• Housekeepers
• Level 1 Housekeeping Certificate with at least one (1) year experience in a medium to large size hotel
• Good work ethics and the ability to maintain a high standard of cleanliness
• A valid food handlers' permit
• Should be able to work on shifts, weekends and public holidays
• Human Resource (HR) Assistant
• Bachelor's degree or its equivalent in Human Resource Management
• A minimum of three (3) years experience in a similar position
• Ability to handle confidential material, a high level of ethics, integrity and trustworthiness
• Should be able to work on shifts, weekends and public holidays
• Cooks
• Level 1 or training in culinary arts from a recognized institution
• At least three (3) working experience as a cook in reputable establishment
• A valid food handlers permit
• Be able to work shifts, weekends and public holidays
• Stewards
• Be a High School graduate
• Should have basic general cleaning knowledge and skills
• A valid food handlers permit
• Should be able to work shifts, weekends and public holidays
• Servers
• Certification in Food & Beverage up to level 3 from a recognised institution
• Excellent customer service skills
• A valid food handler's permit
• Prior experience in the Tourism industry will be a distinct advantage 
• Should be able to work shifts, weekends and public holidays
• Accounting Clerks
• Diploma in Accounting or its equivalent, pursuing ACCA would be an asset
• Good time management, decision-making and organizational skills
• Demonstrate the ability to multitask, with great attention to detail
• High level of confidentiality is required
• Should be able to work on shifts, weekends and public holidays
• Cost Control Clerks and Warehouse Clerks
• Diploma in Accounting or its equivalent
• Two (2) to three (3) years working knowledge of inventory management and stock taking
• Analytical skills
• Training in ADACO
• A valid food handler's permit
• Should be able to work shifts, weekends and public holidays
• Duty Engineers
• Technical Drawing or HEART Level 3 certification
• Should be a licensed electrician with at least level 3 certification
• Must be able to respond to repair requests and perform preventative maintenance on tools and equipment
• Able to maintain maintenance inventory
• Able to use testing devices such as Ohmmeters, Voltmeters and Oscilloscopes and power tools
• Read and follow blueprints/schematics
• Basic knowledge of refrigeration and air condition system
• Must be able to follow safety procedure
• Experience with three (3) phase system
• Should be able to work shifts, weekends and public holidays
• Landscapers
• Level 1 certificate in Landscaping
• General landscaping duties such as pruning, propagating, grafting, cutting, planting, watering
• Knowledgeable about greenhouses
• Should be able to work shifts, weekends and public holidays
• Lifeguards
• NRCA Lifeguard License
• Lifeguard Standard First Aid and CPR Provider Certification
• At least three (3) years of swimming experience
• Should be able to work shifts, weekends and public holidays
• Operations Manager
• Must be fluent in areas such as safety rules, operating and maintenance instruction and procedure manuals
• Must be able to write routine report, correspondence and business letter 
• Be able to effectively speak to all stakeholders including executive management team, employee and vendors
• Experience in the Food & Beverage industry, as well as in Rooms Divisions would be an asset
• A Bachelor's degree in Hospitality and Tourism Management or its equivalent would be an asset
• Should be able to work shifts, weekends and public holidays

Are you interested in joining our dynamic team?

Applications along with resumes should be submitted no later than March 25, 2023 to: 

hrmgr@jamaicapegasus.com 

Please note that only short-listed candidates will be contacted.

Reservations Manager (Montego Bay, Jamaica) - Doctors Cave Beach Hotel

Doctors Cave Beach Hotel located in Montego Bay, St. James is seeking qualified applicants for the following position:

Reservations Manager 

Ideal candidate should have:

• Computer literacy in Microsoft Office Suite and P.M.S. software such as Visual One
• Three (3) years experience in similar position 
• Able to work flexible hours including holidays 
• Impressive communication skills 
• B.Sc. in Tourism Management 
• Able to meet deadlines and establish procedures for efficient work flow 
• Able to travel overseas on promotions 

Application deadline: January 30, 2020

Email: jobs@doctorscave.com

Fax: (876) 952-5204

Sales & Reservations Rep. (Kingston, Jamaica) - Alorica

DESCRIPTION
Responsible for receiving and processing incoming/Outgoing phone calls for dedicated clients in accordance with policies, procedures, quality standards, and federal laws and regulations.


JOB SUMMARY

Working at Alorica, your mission will be to provide quality services to Customers via phone, make effective recommendations in order for customers to make informed decisions. You will be charged to market & sell products and services of the client.  You will be helping to increase customers' confidence in the brand and helping them become more familiar with the specific products and services offered.   So only the awesome need apply!

GET TO KNOW US                                                     

Who Is Alorica?

At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands – the ones you love and use every day!  We offer the financial stability and growth potential to provide a solid foundation for early career development…and a trendy ambiance to make work a fun space! Our team spans hundreds of locations around the globe, with over a hundred thousand awesome employees…and you could be the next one!

Why should you join our awesome team?

As a member of our #CoolCenter, you’ll have the opportunity to work in an exciting and collaborative environment, with a diverse group of experienced professionals that will help you advance your career.  As an Alorican, you’ll also enjoy additional benefits...

Benefits:

• Full-time jobs (instead of short-term contracts)
• Performance bonuses
• Health Insurance
• Life Insurance
• Educational scholarships
• Professional Development opportunities
• Discounts on local products and services
• Fun cultural and community outreach activities

KEY JOB RESPONSIBILITIES 

• Marketing and sales of products of the client and companys brand.
• Maintain a high level of professionalism.
• Field billing inquiries from customers, provide plan upgrade information.
• Provide prompt resolution to customer inquiries by providing appropriate and accurate information.
• Maintain diplomacy when addressing escalated matters.

JOB REQUIREMENTS

Minimum

• Education: Minimum 2 CXC subjects including English Language
• Language: Strong oral communication skills
• Demonstrated problem-solving skills.
• Demonstrated strong familiarity (and aptitude for learning); Critical Thinking ablility, conversational and persuasive.
• Excellent data entry skills in accuracy
• Typing Speed of 25 words per minute
• Ability to maintain the highest level of confidentiality 

Preferred

• Sales/Marketing experience is a plus (soft skills training is provided if necessary).
• Able to navigate different Internet tabs at the same time(ablility to multi-task).
• Demonstrated strong familiarity (and aptitude for learning) of Microsoft Windows and browner applications.
• Ability to deal with stress and work pressure in fast pace environment.
• Ability to work in a team-fostered environment.

Please complete our online application form at http://hireiq.ly/go/f75IByfo0JDP




Looking for a housekeeping, babysitting, helper or gardener/handyman work? Go here: https://876domesticworkerscaregivers.blogspot.com - 876 Domestic Workers and Caregivers

Hilton Reservations Sales Specialist (Kingston, Jamaica) - Itelbpo

We are looking for persons to join our itelbpo Smart Solutions Family at our New Kingston location as Reservations Sales Specialists!

• Do you enjoy detailed precise work?
• Do you enjoy working at a steady consistent pace?
• Are you comfortable with communication that  is factual, polite, and professional in nature?
• Are you able to speak with great specificity and knowledgeable detail.
• Are you people-focused and willing to give helpful service?

The Reservations Sales Specialist will be responsible for selling Hilton hotels worldwide to prospective customers by answering incoming calls, utilizing excellent communication, persuasive sales ability and world class customer service, to consult with them in reaching customized solutions to their travel needs.

FUNdamental Skills

• Education: Preferred passes in Maths and English  at CSEC or equivalent level
• Some work experience in a customer oriented and/or sales role and knowledge of the hospitality industry would be an asset  
• Be able to work well with people, have strong negotiation skills, can overcome objections, and can upsell/cross sell
• Excellent communication and active listening skills, including the ability to speak, read and write fluently in English
• Computer proficiency, including ability to easily navigate and toggle between multiple screens, talk and type at the same time and troubleshoot basic computer issues
• Minimum typing speed of 25 to 35 wpm
• Must be 18 years and older
• Must possess a valid Jamaican ID (Passport, National ID or Driver's License)

YOUR TIME...OUR TIME

• This is a full-time career with growth potentials.
• Flexibility is key as this roles operates days, nights, holidays and weekends.
• This position is most easily accessible for candidates in Kingston and surrounding areas.

Joining the itel family, you will experience ....

• Paid Training - Training will extend 5 weeks.
• Excellent training and supervisory support - to help you feel comfortable servicing our customers.
• Opportunity for advancement -75% of our leaders, managers and operational personnel started their careers in an entry level position
• Competitive Salary
• Health and Life Insurance
• Lunch benefits
• Free transportation
• Free Wi-Fi
• Beautiful location, cafeteria onsite, Chill room, friendly staff
• A fun environment! We respect our employees and strive to make our environment exciting.

#FunBeginsHere

CLICK TO APPLY ONLINE