Agents: Front Desk & Reservations (Kingston, Jamaica) - AC Hotel by Marriott

 AC Hotel Marriott in Kingston invites applicants for the following positions of:

Front Desk Agent

Key Responsibilities include but not limited to:

• Process all Curators' check-ins by confirming reservations, assigning room and issuing and activating room key
• Process all Mobile Check-ins and ensure Curators get a response from the Control Panel
• Always logged in to Email, Control Panel, GXP Platform and ensure Curators receive a response within a timely manner (for example meeting the Mobile Chat 4 minutes response time)

Minimum Required Qualifications and Experience:

• Undergraduate degree in Hospitality and Tourism Management, General Studies or equivalent from an accredited training institution
• A minimum of two (2) years experience in a similar position, preferably in a Hospitality environment
• A good understanding of Opera software would be a plus

Reservations Agent

Key Responsibilities include but not limited to:

• Ensure efficient resolution of all curators' inquiries for the various Hotel's services and operations
• Assist with all room reservations
• Ensure to maximize room revenue for all reservations
• Ensure all reservations details are updated within the required timeframe

Minimum Required Qualifications and Experience:

• Associate degree in Hospitality, Entertainment and Tourism, Business Studies or equivalent from an accredited training institution
• A minimum of one (1) year experience in a similar capacity or comparative position
• Experience in Hospitality would be an asset

Applications accompanied by a resume must be submitted no later than March 27, 2023 to:

careers@achotelsjm.com

Please include job title in the email subject line.