INSIDE SALES SUPPORT OFFICER
Regional Office, Jamaica (Montego Bay)
JOB SUMMARY
Reporting to the Supervisor, Inside Sales Support, the Inside Sales Support Officer is responsible for providing administrative support services to the sales activities of the unit. The incumbent is responsible for creating a positive impression by providing pertinent information about vacationing in Jamaica to callers and visitors. In addition, the incumbent is expected to provide administrative support to the District Sales Managers and Business Development Officers.
KEY RESPONSIBILITIES
- Keeps the marketing/sales plans for the respective regions and follows up on all administrative matters for the District Sales Managers and Business Development Officers;
- Disseminates information received from Head Office (Jamaica) to the Deputy Director of Tourism, Sales, National Sales Manager and all other relevant personnel;
- Ensures the registration of the District Mangers and Business Development Officers for participation in trade shows and other promotional events hosted by industry partners and liaises with the accountant concerning payment of all relevant fees and charges;
- Attends blitzes, seminars, trade shows and special promotions when requested and provides any necessary assistance as required;
- Arranges and coordinates Jamaica Tourist Board’s Sales blitzes and seminars;
- Ensures that the Commitment Form for goods and services is properly prepared and the necessary approvals obtained;
- Manages the budget for each activation;
- Books meeting rooms and accommodations and liaises with the Catering Manager on specific arrangements regarding the setting up of the room, decorations, seating, menu etc.;
- Reviews and signs contracts and banquet event orders;
- Arranges for audiovisual facilities and entertainment;
- Prepares letters, itineraries and other relevant documents;
- Prepares and mails invitations to travel agencies in each city;
- Prepares briefing manuals for suppliers and Jamaica Updates for travel agencies;
- Provides coordination services for the Jamaica Tourist Board’s ‘Fly-In’ and regional Familiarization Tours (‘Fam. Tours’);
- Liaises with Regional Office-Montego Bay, to arrange for hotel accommodations, meals, ground transport, site inspection etc.
- Prepares and sends Fam Tours invitations to travel agencies;
- Receives and sorts application forms and liaises with Business Development Officers to qualify travel agents and prepare Fam Tour travel kits;
- Prepares a list of agents who participate in fam trips and submits it to the accountant for the air credit to be processed for each agent;
- Maintains a list of supplier contacts as well as a database for travel agents in the respective Regions;
- Advises visitors of required travel documents and constantly liaises with the Jamaican embassies and consulates for any changes in entry requirements;
- Handles telephone inquiries and takes requests for brochures and refers non-tourism queries to the appropriate government agencies;
- Handles complaints about incidents using guidelines from Head Office (Jamaica);
- Keeps abreast of travel trends by reading travel trade publications and sales and ensures that marketing reports are submitted;
- Keeps abreast of new hotels, attractions, and resort improvements in Jamaica by attendingFam Tours and reads updates forwarded from Head Office (Jamaica);
- Performs any other duties assigned from time to time.
REQUIRED EDUCATION AND EXPERIENCE
Applications with resumes should be submitted no later than April 30, 2024 to:
Senior Manager, Human Resource Development, Jamaica Tourist Board
64 Knutsford Boulevard, Kingston 5
Re: “Vacancy – Inside Sales Support Officer”
- Certified Professional Secretary
- Five (5) CXC or GCE Subjects including English and Mathematics
- Two (2) years’ work experience in the marketing/sales field
- Secretarial training with five (5) CXC or GCE Subjects including English and Mathematics and four (4) years of experience in the field
- Diploma/Certificate in Sales or Marketing would be an asset
KNOWLEDGE, ABILITIES AND SKILLS
- Knowledge of the requirements of the various promotions conducted by the marketing/sales teams of the Jamaica Tourist Board
- Knowledge of the software programs used by the Jamaica Tourist Board
- Understanding of the customs and immigration requirements and procedures of Jamaica
- Ability to work on one’s own and to meet deadlines
- Ability to work under pressure for prolonged periods
- Punctuality, judgment, tact, initiative and accuracy
- Good command of standard English and grammar
- To arrange and coordinate sales blitzes, fam tours and seminars
- To maintain a database of suppliers and travel agents in all the regions
- To telemarket travel agents to gather information
- To keep the National Sales Manager abreast of progress in sales and marketing initiatives
- Extended working hours and work on weekends and public holidays
Applications with resumes should be submitted no later than April 30, 2024 to:
Senior Manager, Human Resource Development, Jamaica Tourist Board
64 Knutsford Boulevard, Kingston 5
Re: “Vacancy – Inside Sales Support Officer”
Email: jtbhrd@visitjamaica.com
We thank all applicants for their interest, however, only those short-listed will be contacted.
