Customer Service Representatives (Portmore, Jamaica) - Proactive Lifestyle

Proactive Lifestyle needs CUSTOMER SERVICE REPRESENTATIVES who are friendly and hardworking to be a part of its dynamic customer service team for its Portmore branch. 

Qualifications and Experience

• Sales experience and qualifications, customer service and health will be a distinct advantage

Please email applications immediately to info@proactivelifestylejamaica.com, and include Portmore in the subject of your email as well as the term 'Customer Service Representative'.

 

Customer Service Representative (Kingston, Jamaica)

Supplier of industrial and retail equipment and accessories seeks to identify a customer service professional to join a compact and results oriented team.

Candidate Profile

Role and Core Function (Summary)

The Customer Service Representative is responsible for providing product and service information to all clients via the telephone and by face to face contact: resolving product and service problems to clients/customers' satisfaction, by clarifying the complaint, determining the cause of the problem, selecting and explaining the best solution to solve and expedite the corrections/adjustments.

The incumbent is the face of the organization and is expected to present a professional and positive image of the Company to all clients.

Job Specification

Education and Certification

• Five (5) CXCs inclusive of Mathematics and English Language
• Diploma in Business; any other relevant people oriented skills

Knowledge and Experience:

• Minimum of two (2) customer service experience
• Previous sales, marketing or procurement experience would be an asset
• Previous accounting software (ACCA or QuickBooks) knowledge would be an asset

Personal Attributes/Skills

• Sound oral and written communication skills
• Outstanding interpersonal and relationship building skills
• Time management and problem solving skills

Required Skills/Competencies:

• Candidate must be willing to work odd hours including weekends and after 5:00 p.m. daily
• Ability to work in a fast paced environment
• Excellent interpersonal, analytical and communication skills with the ability to work with team members at various levels
• Professional attitude, enthusiastic, energetic and confident

The best suited candidate will be of a professional character, dynamic, enthusiastic and results oriented.

Applicants are requested to submit their résumés by Friday, November 20, 2020 via email to: 568jobs@gmail.com.

Customer Service Representative (Kingston, Jamaica)

A pharmacy in downtown, Kingston requires the services of an Customer Service Representative.

Candidate must:

• Have at least four (4) CXC subjects

Salary based on experience.

Send resume to choicedistributionja@gmail.com or telephone: (876) 948-6468.

Mobile Customer Service Representative (Kingston, Jamaica) - JN General Insurance

An exciting opportunity exists for a suitably qualified and experienced candidate with a passion for customer service and securing business to join our team as a Mobile Customer Service Representative. This position is primarily responsible for providing underwriting support at JNGI locations

Key Responsibilities:

• Achieve sales targets outlined for the branch assigned 
• Provide quotations to customers 
• Sell JNGI products and services effectively to all customers 
• Underwrite proposals and print issues and file relevant documentation 
• Provide accurate and thorough responses to customer queries 
• Cross-selling of products offered by the JN Group 
• Deliver excellent customer service as well as identify and discuss prospects' needs
• Incest policies, make policy changes and follow through on all insurance queries and requests for JNGI clients as requested 
• Participates in marketing and promotional activities 
• Assist branch to achieve desired retention ratio
• Ensure 'Know your Customer' (KYC) compliance of files processed 
• Contact existing clients for renewals and determine actions to be taken to retain clients
• Adhere to all policies, legal and regulatory controls and procedures

Qualifications and Experience:

• First degree in Business Administration, Management Studies or related discipline 
• Certificates in Motor, Property and Liability Insurance from the College of Insurance and Professional Studies 
• Should meet the licensing requirement of the Financial Services Commission of Jamaica (FSC)
• Two (2) years experience as a Customer Service Representative in a General Insurance Company 

Special Knowledge, Skills, Abilities and Aptitudes:

• Excellent communication skills 
• Excellent customer service skills 
• Highly flexible and organized 
• Cross-selling and securing business skills 
• Influencing skills 
• Ability to work well in a fast paced environment 
• Ability to thrive in a dynamic team environment 
• Professionalism, integrity and trustworthiness combined with a cooperative attitude 

Application procedures:

Applications should be submitted on or before Friday, January 24, 2020 either electronically with the subject line Mobile Customer Service Representative to careers@jngijamaica.com or hand delivered in a sealed envelope addressed as follows: 

Senior Manager, Human Resources

JNGI 

"Mobile Customer Service Representative"

We thank all applicants; however, only short-listed candidates will be contacted.

Digicel Recruiting: Customer Care Agents, Direct Sales agents (Kingston, Jamaica)

Description:
Direct Sales Agents for Home Fibre and TV, Customer Care Agents.

To be eligible for an interview ALL applicants must have:

• Minimum of five (5) CXC/GCE subjects, including English, Mathematics or Accounting
• School leaving certificates
• NIS card
• TRN card
• National ID, valid passport, driver's license or voters ID 
• Verification of an active, personal bank account. This may include any document from the bank or an online print out showing name and location of bank, account number and type ( chequing or savings)

Interested persons should go to: http://digicelgroupcareers.force.com/openings.

Applications will not be accepted via email.

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Customer Service Rep. (Kingston, Jamaica)

Established company in the corporate area is in need of Customer Service Representative.
The ideal candidate should have:

• Have at least three (3) years experience in the customer service in sales and retail trade
• Persons who have experience in the petroleum, automotive, mechanical and hydraulic industry are at a distinct advantage
• Four (4) CXCs including Mathematics and English
• Excellent oral and written communication skills
• Proficient in Microsoft Office Suite

Application accompanied by résumes should be submitted by February 1, 2019. Email to: info@herdaconsultancy.com

Special note for electronic submission. The subject of the email must identify the position being applied for. Only shortlisted applicants will be contacted.

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Customer Service Rep, etc (Kingston, Jamaica) - Total Tools Rental and Electrical Supplies

Total Tools Rental and Electrical Supplies is looking for individuals who are efficient and comfortable with being a member of a team. The ideal candidates should be resourceful, a good problem solver and organized. Assuring a steady completion of workload in a timely manner is key to success in this position.

1. Accounting Clerks

Requirements:

• Five (5) CXC subjects including English, Mathematics/Accounts
• At least one (1) year experience in Accounting/Administration
• Must have knowledge of QuickBooks and/or other accounting software
• Excellent time management skills and ability to multi-task and prioritize work
• Attention to detail and problem-solving skills

2. Customer Service Representative

3. Mechanical Technician

4. Electrical Technician

• Must be able to fix small equipments such as chipping hammer, sanders, drills, welders, etc

Please send all resumes to:  ttemployment@yahoo.com

Deadline: Friday, January 14, 2019.

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Receptionist/Customer Service Rep (Kingston, Jamaica) - Jencare Skin Farm

International Spa requires applicants for the post of Receptionist/Customer Service Rep.

Requirements:

• Minimum of five (5) CXC passes including Mathematics and English
• Computer literate
• Effective written and oral communication skills
• Must possess excellent customer service skills
• Must be able to work with flexible hours
• Good interpersonal skills
• At least one (1) year experience

Please send applications along with resumes by January 20, 2019 to jencarejender@yahoo.com or fax: (876) 946-3498.

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200 Call Center Positions Available! (Montego Bay, Jamaica) - Teleperformance

New Year, New You!

CALL CENTER AGENTS. OVER 200 CALL CENTRE POSITIONS AVAILABLE FOR THE NEW YEAR!

Teleperformance is starting 2019 with a bang! We have exciting career opportunities just for you. Over 200 positions available during the month of January!!

Apply today!

Teleperformance is a people company. Our people represent us, make us successful, and make us proud. We are moved by passion. It defines us. It motivates us. It moves us forward. It is part of everything they do.

Our ideal candidate should:

• Be Flexible to work up to midnight and beyond including weekends
• Be 18 years of age or older
• Possess a valid Jamaican ID, NIS and TRN 
• Have excellent verbal communication skills
• Be self-motivated
• Have the ability to problem solve creatively
• Be proficient in time management
• Have a strong desire to achieve goals
• Possess basic computer knowledge/skills- including the ability to type 20 WPM- please see our typing tutorial on our Facebook page- Teleperformance Jamaica-as a handy tool to assist you with your typing skills
• Have the ability and openness to work with a diverse customer base
• Be able to work well in team settings

We are proud to be part of the Teleperformance family and offer our team members a great place to work and much more.

• Competitive hourly pay plus incentives
• Free Wi-Fi
• Free lunches and snacks while in classroom training
• Free shuttle bus
• Health benefits, Paid time off
• Nurse, Doctor and Counselor on site
• Employee Engagement Programs: Staff Parties, Sports Clubs, Fun Festival Talent Show and much more!  

This position is only available in Montego Bay at our 1 Mangrove Way Freezone location.

Email applications to:  mbjrecruiting@teleperformance.com

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Customer Service Representative (Montego Bay, Jamaica) - ItelBPO Smart Solutions

DESCRIPTION
The Customer Service Representative is responsible for delivering a professional and friendly customer service experience. Ensures customers are satisfied and remain loyal by providing assistance and resolving a wide variety of issues. To remain motivated and enthused about the service you provide.


We are looking for persons to join our itelbpo Smart Solutions Family at our Montego Bay location as Customer Service Representatives!

Are you a cooperative and sympathetic listener?
Do you enjoy working in a customer service, team-oriented environment?
Are you people-focused and willing to give helpful service?


FUNdamental Skills

• Education: Preferred passes in Maths and English  at CSEC or equivalent level
• Excellent communication and active listening skills, including the ability to speak, read and write fluently in English
• Computer proficiency, including ability to easily navigate and toggle between multiple screens, talk and type at the same time and troubleshoot basic computer issues
• Minimum typing speed of 40 wpm
• Must be 18 years and older
• Must possess a valid Jamaican ID (Passport, National ID or Driver’s License)

YOUR TIME...OUR TIME

This is a full-time career with growth potentials.
Flexibility is key as this roles operates days, nights, holidays and weekends.
This position is most easily accessible for candidates in St. James and surrounding areas.


Joining the itel family, you will experience ….

• Paid Training- Monday through Friday, 8am to 5pm daily.  Training will extend two weeks.
• Excellent training and supervisory support - to help you feel comfortable servicing our customers.
• Opportunity for advancement -75% of our leaders, managers, and operational personnel started their careers in this entry level position
• Competitive Salary
• Health and Life Insurance
• Lunch benefits
• Free transportation 
• Free Wi-Fi
• Beautiful location, cafeteria onsite, Chill room, friendly staff

A fun environment! We respect our employees and strive to make our environment exciting and fun!

Submit applications to:  jobs@itelbpo.com




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Customer Service Representative (Kingston, Jamaica) - ItelBPO Smart Solutions

DESCRIPTION


The Customer Service Representative is responsible for delivering a professional and friendly customer service experience. Ensures customers are satisfied and remain loyal by providing assistance and resolving a wide variety of issues. To remain motivated and enthused about the service you provide.

We are looking for persons to join our itelbpo Smart Solutions Family at our Kingston location as Customer Service Representatives!

Are you a cooperative and sympathetic listener?
Do you enjoy working in a customer service, team-oriented environment?
Are you people-focused and willing to give helpful service?


FUNdamental Skills

• Education: Preferred passes in Maths and English  at CSEC or equivalent level
• Excellent communication and active listening skills, including the ability to speak, read and write fluently in English
• Computer proficiency, including ability to easily navigate and toggle between multiple screens, talk and type at the same time and troubleshoot basic computer issues
• Minimum typing speed of 25 to 35 wpm
• Must be 18 years and older
• Must possess a valid Jamaican ID (Passport, National ID or Driver’s License)

YOUR TIME...OUR TIME

This is a full-time career with growth potentials.
Flexibility is key as this roles operates days, nights, holidays and weekends.
This position is most easily accessible for candidates in Kingston, St Andrew and surrounding areas.


Joining the itel family, you will experience ….

• Paid Training- Monday through Friday, 8am to 5pm daily.  Training will extend two weeks.
• Excellent training and supervisory support - to help you feel comfortable servicing our customers.
• Opportunity for advancement -75% of our leaders, managers, and operational personnel started their careers in this entry level position
• Competitive Salary
• Health and Life Insurance
• Lunch benefits
• Free transportation 
• Free Wi-Fi
• Beautiful location, cafeteria onsite, Chill room, friendly staff
• A fun environment! We respect our employees and strive to make our environment exciting and fun!

Submit applications to:  jobs@itelbpo.com




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Customer Service Representative (Kingston, Jamaica) - Hinduja Global Solutions (HGS)

Location: 12-14 Worthington Terrace, 
                  Kingston 5, Jamaica W.I.

DESCRIPTION
Respond to customers by providing product and service information; resolving product and service problems.

Position Summary                                         

• Should be responsible for delivering outstanding customer service
• Upbeat, outgoing, motivated persons, with the entrepreneurial spirit needed.  
• Ensures customer satisfaction and loyalty by assisting and resolving a wide variety of technical requests, inquiries and complaints.

Roles and Responsibilities

• Handles inbound technical calls effectively and efficiently through the use of proactive customer service and call control techniques and proven technical troubleshooting procedures
• Creates an exceptional experience for the customer by using professional customer service techniques, personalizing and focusing on adding value to the call
• Retains existing customer/services through the use of proactive customer service/consulting techniques and enabling customers to perceive value in the service
• Resolves customer questions/concerns efficiently and effectively through the use of active listening and personalizing techniques and by focusing on adding value
• Resolves problems on the first call, and with a minimum of transfers by consistently improving personal technical knowledge and understanding
• Manipulate systems and escalate issues to the appropriate personnel for final resolution.
• Participates in ongoing training in keeping with Client’s request and changing business strategies.
• Maintains call performance goals (i.e. AHT, quality and schedule adherence)
• Adheres to HGS’ policies and procedures.
• Maintains a positive attitude and support HGS’ Commitment to Excellence.
• Performs other duties as assigned.

Essential Knowledge, Skills and Training

• Must possess strong interpersonal techniques:  is positive, pleasant, respectful and customer focused
• Must possess a good command of the English language, including excellent enunciation and grammar
• Ability to retain detailed important information and/or instruction
• Ability to solve complex problems in a Customer Service oriented environment
• Competence in the use of Microsoft Office Suite
• Ability to comprehend, capture and interpret basic customer information
• Demonstrated ability to communicate effectively, both written and oral
• Ability to exercise emotional sensitivity to customer needs and challenges
• Professional attitude, enthusiastic and reliable.
• Sound knowledge of telephone etiquette

Qualifications and Experience

• Successful completion of 5 CXC subjects including English and a numeric subject
• College and/or professional training in Technology, an asset
• Proficient with PCs
• Professional attitude, enthusiastic and reliable
• Excellent oral and written communication skills
• Technical aptitude
• Experience working in a performance based customer service entity

Click to send application to Employer





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Call Center Agents (Montego Bay, Jamaica) - Teleperformance

Your future depends on what you do today.

Start the New Year with a new career at Teleperformance! We have exciting opportunities in customer service, sales, reservations, technical support and collections!

This is Teleperformance

A company that inspires to learn, to teach, to grow, to get things done. A company that motivates because being happy to make a difference. A company where we believe in people, where teamwork wins!

Our ideal candidate should:

• Be Flexible to work up to midnight and beyond including weekends
• Be 18 years of age or older
• Possess a valid Jamaican ID, NIS and TRN 
• Have excellent verbal communication skills
• Be self-motivated
• Have the ability to problem solve creatively
• Be proficient in time management
• Have a strong desire to achieve goals
• Possess basic computer knowledge/skills- including the ability to type 20 WPM- please see our typing tutorial on our Facebook page- Teleperformance Jamaica-as a handy tool to assist you with your typing skills
• Have the ability and openness to work with a diverse customer base
• Be able to work well in team settings

We are proud to be part of the Teleperformance family and offer our team members a great place to work and much more.

• Competitive hourly pay plus incentives
• Free Wi-Fi
• Free lunches and snacks while in classroom training
• Free shuttle bus
• Health benefits, Paid time off
• Nurse, Doctor and Counselor on site
• Employee Engagement Programs: Staff Parties, Sports Clubs, Fun Festival Talent Show and much more!  

Secure your position today and relax throughout the holidays!

Email applications (cover letter and resume) to:  mbjrecruiting@teleperformance.com



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Customer Service Representative (Montego Bay, Jamaica) - Etech Global Services LLC

Job Function: Customer Service Representative - Retention

JOB SUMMARY:

This position is responsible for providing service to the customer base of Spark Energy Electricity and Gas, and other potential organizations.  These entities offer retail natural gas or electricity to residential and commercial customers across the country.  Individual must excel in a dynamic, troth oriented, team environment.  Spark Energy is committed to providing outstanding customer service, and this individual must personify this attitude.

SUMMARY OF ESSENTIAL JOB FUNCTIONS:

• Field incoming customer service calls, assuming responsibility to resolve customer issues in an accurate and timely manner
• Research account status and identify account issues
• Address billing inquiries and resolve billing disputes
• Process disconnection and reconnection requests
• Enroll customers and resolve enrollment issues
• Provide price quotes to prospective customers
• Follow up with customers to attain required account information

MINIMUM REQUIREMENTS:

• Minimum of 1 year of experience in an inbound call center environment, with customer care experience strongly preferred.
• Bilingual (English/Spanish) strongly preferred.
• Must be flexible to work a variety of shifts between 7:00 AM - 7:00 PM Monday - Saturday (approximately 40 hours worked per week).
• Previous sales experience required.
• Experience in natural gas retail market preferred.
• Experience in similar markets such as utilities, telecom, or cable preferred
• High School Diploma, 4 CXC’s including English Language, CAPE Studies or College Exposure of Marketing/Sales.
• Solid data entry skills.

  Here is a look at Etech Jamaica:

• Employee Referral Program
• Health and Life Insurance Benefit – Partial
• Free Shuttle Service for late shifts
• Night Shift Differential
• Paid Training
• Career Advancement Program
• Bonuses and incentives based on campaign
• Monthly Rewards and Recognition and Birthday Club
• Opportunity to participate in Monthly Give Back Initiatives for the Community

Email cover letter and resume to:  jamapp@etechtexas.com





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Customer Service Representative (Mandeville, Linstead, etc) - Microfinance Institution

Applications are invited from suitably qualified candidates for the position of a Customer Service Representative in the following locations:

• Mandeville
• Linstead
• Savanna La mar
• Ocho Rios
• Santa Cruz

The career position entails doing various administrative tasks including but not limited to:

• Answering phone calls
• Distributing mail
• Signing for packages
• Answering product and service questions
• Fulfilling customer needs to ensure customer satisfaction among other tasks

Ideal candidates will possess the minimum additional qualifications outlined below:

• Diploma or Associates degree in Business Administration from a recognized institution
• Minimum of five (5) CXC/GCE O' level subjects including English and a numeric subject
• Two (2) years related working experience
• Enthusiasm, high energy and passion for sales and marketing
• Working knowledge of Microsoft Office Suite applications
• Ability to work on own initiative
• Professional values and attitudes suitable for a financial institution
• Assertive and persevering attitudes

Send application letter and resume to:  nefhr@cwjamaica.com no later than December 28, 2018.

Only shortlisted applicants will be contacted.

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Customer Service Champions (Kingston, Jamaica)

Customer Service Champions needed for medical centre:

• Do you have superior communication skills?
• Are you a creative problem solver?
• Are you patient with a positive attitude?
• Do you have good work ethic?

If your answer is yes to the above, then we are looking for you!
Email resume and a one (1) page cover letter, stating why you are the one (1) to:

jobvacancy821@gmail.com 
Practical Nursing skill an asaset




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Customer Service Representative (Kingston, Jamaica) - Sun Island Jamaica

A fast paced leisure wear company is seeking a keen and mature individual to join our dynamic team as a Customer Service Representative. The selected candidate will be responsible for receiving and processing routine customer orders, respond to inquiries and/or complaints and maintaining ongoing relationships with customers.

Job Summary

The scope of duties include but are not limited to:

• Answers all incoming queries regarding quotes, pricing and product availability
• Records, enters and processes customer orders
• Tracks customer orders and communicates any challenges and changes with the customer and production team

Key Competencies:

• Customer-centric
• Excellent communicator both verbally and written
• Excellent presenter
• Strong sales and negotiating skills
• Team oriented and enjoys collaborating with persons internal and external to the organisation
• Action and goal oriented

Qualifications and Experience:

• Tertiary/professional qualifications in the areas of Business Administration, Management Studies or a related field

If you fit the profile above, please submit applications no later than Friday, December 14, 2018 to applications@sunislandjamaica.com or by fax: (876) 929-2341.

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Customer Service Representatives (Kingston, Montego Bay, etc, Jamaica)

Kingston, Montego Bay, Spalding and Linstead.

Ideal candidates should possess the following:

• Very customer service oriented
• Great attitude and pleasant personality
• Computer literate
• Minimum of four (4) CSEC passes

Applicants should send applications along with contact numbers by Friday, December 7, 2018.

Email: hvacancy2008@gmail.com




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Customer Service Representatives (Montego Bay, Jamaica) - Horizon Telesource

DESCRIPTION
Immediate opening for full-time Customer Service Representatives.


Job Summary:

We are seeking quality candidates to fill openings for full-time Customer Service Representatives at our Cazoumar Free Zone location.  Become part of our winning team and let us show you how to get to the top of your career and unleash your income potential while acquiring certification as an Energy Products Specialist.  Attractive base compensation, performance compensation and benefits.

Core Responsibilities:

• Handle inbound/outbound calls; Contact customers by phone to offer them the best solution to match their needs
• Follow up diligently on all scheduled customer call back
• Send sales and marketing information to customers
• Manage database of prospects using CRM and dialer technology
• Review call and enrollment reports to ensure enrolment targets are met
• Analyze calling patterns to ensure most effective customer contact strategies are used
• Maintain personal knowledge base of all marketing programs, contract terms and regulatory rules

Required Qualifications, Skills and Experience:

• 5 CXC subjects or higher, including English
• English language proficiency with a clear accent
• Typing speed of at least 45 wpm
• Proficient in Microsoft office
• Comfortable working with CRM and phone dialer systems
• Customer service sales experience

We are pleased to offer the following:

• Paid Training
• Free Lunch
• Free round-trip transportation from downtown
• Health insurance coverage (after 90 days)
• Competitive wages

We thank everyone for their interest in this position. Only those selected for an interview will be contacted. Please note that those candidates who were interviewed within the last month and were not selected to move forward will not be granted another interview at this time.  

Please be advised that candidates must be able to work on Saturdays to be considered for this role.

This position is only available to residents of Jamaica.


Click to send application to Employer





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Customer Service Rep. (Kingston, Jamaica) - Conserve IT Limited

Conserve IT Ltd, the  preferred provider of solar energy products in Jamaica invites applications from suitably qualified professionals for the following position:

Customer Service Representative

Job Scope

Reporting to the Operations Manager, the successful applicant will offer service, flexibility, problem prevention, communication, a proactive sense of urgency, attentiveness and professionalism to the Company’s customers experience. The incumbent must be able to, as part of his/her duties market the Company’s products and service contracts to new and old clientele.

Core Functions:

• Perform daily checks on order and delivery status for all products
• Order tracking and providing order status information to our customers
• Act as a liaison between Technical staff and customers
• Provide service to customers in a prompt, courteous and effective manner
• Provide relevant input for decision making to customer queries
• Serve as the primary point of contact for both internal and external customers
• Liaison between the Company and the customer
• Managing the Company’s website and social media accounts
• Contact existing customers regarding promotions  and for the purchasing of service contracts
• Explain to customers the company’s process from sale through  interconnection
• Scheduling and dispatching field service personnel to complete on-site troubleshooting
• Communicating issues/challenges being experienced by customers to the relevant department heads to address areas of improvement so that processes can be streamlined, and efficiency improved

Qualifications and Experienced

• Bachelor’s degree in Management/ Business Administration or Marketing
• Minimum of five (5) CSEC passes including Mathematics and English A
• At least two (2) years experience working in a customer/marketing oriented and/or sales role
• Strong customer service and interpersonal skills
• Ability to work effectively in a team oriented environment
• Ability to communicate with all levels of staff
• Must be computer literate
• Excellent written and verbal communication skills with the ability to communicate clearly and concisely with customers
• Knowledge of Insightly CRM System
• Strong interpersonal and leadership skills
• Ability to work independently
• Strong problem-solving skills
• Ability to influence to drive results
• Ability to understand and explain the solar process effectively

We thank all applicants for their expressions of interest, however only shortlisted candidates will be contacted.

Application letters along with resumes should be addressed to:

The Operations Manager

Conserve IT Limited,

12 Truman Avenue,

Kingston 10, or email:  info@conserveitja.com

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