The Front Desk/Billing Clerk will provide information to customers in response to inquiries about products and services, in addition to assist patients who are coming from Clinic Assist and Cruise Ships. The Front Desk/Billing Clerk will receive, document and resolve patients complains. The goal is to sponsor a helpful image by honouring patients request and to achieve high level of patient satisfaction.
DUTIES AND FUNCTIONS
- Greet and welcome clients professionally; make clients feel at home and to guarantee their contentment.
- Answer the telephone with cordiality and professional conduct (observing Corporate Image and protocol).
- Make Appointments.
- Registration of patients.
- Ensuring all documents are collected and completed appropriately for Medical Records Department
- Deal daily with Insurance company in order to have the GOP from the Insurance companies
- Achieve high levels of patient satisfaction and engagement.
- Ensure and provide flawless, upscale, professional and high class guest service experiences.
- Analyse customer feedback and provide strategic direction to continuously improve overall rating.
- Respond to patient’s needs; Expect and react promptly to patients’ requirements and inquiries.
- Actively listen and resolve guests’ complaints.
- Oversee and coordinate all arrivals and departures of special patients and all patients in general.
- Coordinate and manage communication between guests and staff and follow up to ensure complete service recovery.
- Report to the Supervisor all schedules/shifts and reports requested
- Controls and keep in file all patients ID and personal information
- Maintaining confidentiality
- Maintaining files and correspondences in a manner that is easily retrievable.
- Professionally handle incoming request from patients and ensure that issues are resolved both promptly and thoroughly.
- Provide quality service and support in a variety of areas including, but not limited to: billing, Reception and Clinic Assist.
- Implement improvements to help meet patient expectations
- Report of the events and incidents that occurred during their shift to update the partner.
- Collaborate with the rest of the team to create a pleasant working environment.
- Contact daily with the insurance companies to keep abreast of the status and progress of the foreign patient.
- Manage the payment methods of assessing patient with insurance coverage available
- Any other duties as may be assigned to ensure the proper functioning of the Department.
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