Job Overview:
Qualifications:
Essential:
- College Degree or Equivalent
- At least 2-3 years experience as a Reservations Manager/Supervisor in the hospitality industry.
- Familiarity with reservations requirements, activities, procedures and processes and pricing structure.
- Possess a strong knowledge of the hospitality industry and its operations..
- Ability to verbally communicate clearly
- Ability to provide legible written communication
- Knowledge of the local area facilities
- Proficient knowledge of computer applications
- Ability to work in an organised and methodical manner to ensure the highest possible level of customer service.
- Have a creative approach to Reservations management and be able to set clear examples to your team and colleagues
- Ability to maintain hotel’s standards, policies and procedures
- Ability to prioritize and organize work assignments
- Ability to motivate, supervise and direct staff
- Ability to focus attention to details
- Ability to interact successfully with guests and clients
- Refined verbal and written communication skill
- A true desire to satisfy the needs of others in a fast paced environment
- Microsoft office suite applications
- Ability to handle multiple tasks of varying priority and deadlines simultaneously, in a heavily demanded/pressured environment
ESSENTIAL JOB FUNCTIONS:
- Establishes guest reservations by obtaining guest requirements, information and proof of payment
- Evaluates and screens guest requirements by answering inquiries, responding to or interviewing potential guests.
- Providing information regarding rooms, accommodations, rates, amenities, packages, and guest services
- Sells services by providing information regarding upgraded rooms, or optional accommodations, packages, amenities, and services
- Confirms reservations by reviewing information.
- Maintaining the reservations system and database.
- Trains reservation agents proficiently to make reservations for customers.
- Ensures accommodations are not overbooked and that guests receive requested accommodations, amenities and packages
- Handles any accommodations disputes/queries.
- Maximize the occupancy and the average daily rate of the hotel, while upholding excellent guest service and accommodations to all guests.
- Work closely with the hotel’s preferred accounts and group reservations.
- Manage customer relationships.
- Conducts one-on-one review with all Reservation Agents to build more effective communications, to understand training and development needs, and to provide insight for the improvement of the Agents reservations and activity performance
- Enhances reservations and hotel reputation by accepting ownership for accomplishing new and different requests.
- Exploring new/ existing opportunities to add value to job accomplishments.
- Maintains and improves quality results by adhering to standards and guidelines, recommending improved procedures.
- Updates job knowledge by studying new features and amenities and participating in educational opportunities.
- Maintaining and updating customer databases.
- Contribute to developing marketing plans and strategies.
- Manage the reservations budget.
- Support sales and marketing and other colleagues.
A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.
This document does not create an employment contract, implied or otherwise, other than an “at will employment relationship.”
Email applications and resumes to: jobs.sesmb@secretsresorts.com
