Inside Sales Support Officer (Montego Bay Jamaica) - Jamaica Tourist Board

Applications are invited from suitably qualified persons to fill the position of:

INSIDE SALES SUPPORT OFFICER

Regional Office, Jamaica (Montego Bay)

JOB SUMMARY

Reporting to the Supervisor, Inside Sales Support, the Inside Sales Support Officer is responsible for providing administrative support services to the sales activities of the unit. The incumbent is responsible for creating a positive impression by providing pertinent information about vacationing in Jamaica to callers and visitors. In addition, the incumbent is expected to provide administrative support to the District Sales Managers and Business Development Officers.

KEY RESPONSIBILITIES

• Keeps the marketing/sales plans for the respective regions and follows up on all administrative matters for the District Sales Managers and Business Development Officers;
• Disseminates information received from Head Office (Jamaica) to the Deputy Director of Tourism, Sales, National Sales Manager and all other relevant personnel;
• Ensures the registration of the District Mangers and Business Development Officers for participation in trade shows and other promotional events hosted by industry partners and liaises with the accountant concerning payment of all relevant fees and charges;
• Attends blitzes, seminars, trade shows and special promotions when requested and provides any necessary assistance as required;
• Arranges and coordinates Jamaica Tourist Board’s Sales blitzes and seminars;
• Ensures that the Commitment Form for goods and services is properly prepared and the necessary approvals obtained;
• Manages the budget for each activation;
• Books meeting rooms and accommodations and liaises with the Catering Manager on specific arrangements regarding the setting up of the room, decorations, seating, menu etc.;
• Reviews and signs contracts and banquet event orders;
• Arranges for audiovisual facilities and entertainment;
• Prepares letters, itineraries and other relevant documents;
• Prepares and mails invitations to travel agencies in each city;
• Prepares briefing manuals for suppliers and Jamaica Updates for travel agencies;
• Provides coordination services for the Jamaica Tourist Board’s ‘Fly-In’ and regional Familiarization Tours (‘Fam. Tours’);
• Liaises with Regional Office-Montego Bay, to arrange for hotel accommodations, meals, ground transport, site inspection etc.
• Prepares and sends Fam Tours invitations to travel agencies;
• Receives and sorts application forms and liaises with Business Development Officers to qualify travel agents and prepare Fam Tour travel kits;
• Prepares a list of agents who participate in fam trips and submits it to the accountant for the air credit to be processed for each agent;
• Maintains a list of supplier contacts as well as a database for travel agents in the respective Regions;
• Advises visitors of required travel documents and constantly liaises with the Jamaican embassies and consulates for any changes in entry requirements;
• Handles telephone inquiries and takes requests for brochures and refers non-tourism queries to the appropriate government agencies;
• Handles complaints about incidents using guidelines from Head Office (Jamaica);
• Keeps abreast of travel trends by reading travel trade publications and sales and ensures that marketing reports are submitted;
• Keeps abreast of new hotels, attractions, and resort improvements in Jamaica by attendingFam Tours and reads updates forwarded from Head Office (Jamaica);
• Performs any other duties assigned from time to time.

REQUIRED EDUCATION AND EXPERIENCE

• Certified Professional Secretary
• Five (5) CXC or GCE Subjects including English and Mathematics
• Two (2) years’ work experience in the marketing/sales field

OR

• Secretarial training with five (5) CXC or GCE Subjects including English and Mathematics and four (4) years of experience in the field
• Diploma/Certificate in Sales or Marketing would be an asset

KNOWLEDGE, ABILITIES AND SKILLS

• Knowledge of the requirements of the various promotions conducted by the marketing/sales teams of the Jamaica Tourist Board
• Knowledge of the software programs used by the Jamaica Tourist Board
• Understanding of the customs and immigration requirements and procedures of Jamaica
• Ability to work on one’s own and to meet deadlines
• Ability to work under pressure for prolonged periods
• Punctuality, judgment, tact, initiative and accuracy
• Good command of standard English and grammar

AUTHORITIES OF THE JOB

• To arrange and coordinate sales blitzes, fam tours and seminars
• To maintain a database of suppliers and travel agents in all the regions
• To telemarket travel agents to gather information
• To keep the National Sales Manager abreast of progress in sales and marketing initiatives

SPECIAL REQUIREMENT

• Extended working hours and work on weekends and public holidays

APPLICATION

Applications with resumes should be submitted no later than April 30, 2024 to:

Senior Manager, Human Resource Development, Jamaica Tourist Board

64 Knutsford Boulevard, Kingston 5

Re: “Vacancy – Inside Sales Support Officer”

Email:  jtbhrd@visitjamaica.com 

We thank all applicants for their interest, however, only those short-listed will be contacted.

Social Media Manager (Montego Bay, Jamaica) - Secrets/Breathless Resorts & Spa

This role is responsible for managing the resort's presence across various social media platforms including Facebook, Instagram, and Twitter (X).

JOB OVERVIEW:

This dynamic and creative professional is responsible for managing the resort's presence across various social media platforms including Facebook, Instagram, and Twitter. The social media manager role is pivotal in capturing and sharing the essence of our resort through regular phone photography, fostering online relationships with key audiences and influencers, and ensuring our digital footprint reflects our brand's voice and vision. Provide online technical customer assistance and support, responding to emails, in an efficient manner with high quality. The individual needs to be detail oriented, process driven and can thrive within a team environment.

QUALIFICATIONS:

Essential:

• College graduate.
• Previous supervisory experience.
• Ability to clearly communicate with guests/visitors and hotel personnel in English.
• Ability to communicate proficiently via verbal and written correspondence.
• Ability to compute basic mathematical calculations.
• Knowledge in the use of all office equipment, computer and manual systems.
• Proven experience in social media management, digital marketing, or a related field.
• Excellent communication and writing skills, with the ability to craft engaging content.
• Creative and strategic thinker with the ability to multitask and manage time efficiently.
• Team player with a positive attitude and strong problem-solving skills.

Desirable:

• Some college preferred.
• Familiarity with preparing statistical reports.
• Demonstrate ability to form positive relationships with guests.
• Previous training in guest relations.
• Previous experience in luxury hotel preferred.
• Certified notary public.

SKILLS:

Essentials:

• Ability to type 60 wpm accurately.
• Ability to ascertain callers’ needs and comply with such to ensure caller’s satisfaction.
• Ability to think clearly and remain calm in volatile situations.
• Detail oriented, well organized with excellent follow-up skills.
• Ability to maintain confidentiality of guest’s information and hotel data.
• Ability to work with minimal supervision.
• Ability to remain in a stationary position for extended periods of time with limited movement.
• Ability to interact cohesively with other departments.

ESSENTIAL JOB FUNCTIONS:

• Provide online technical customer assistance and support to customers of Secrets Resorts & Spa by responding to emails in an efficient manner with high quality.
• Respond to high volume ‘routine’ emails utilizing established tools and processes to attain maximum level of productivity.
• Identify guest reservations needs by asking open-ended questions to obtain all necessary information.
• Use sales techniques when assisting guests in making reservations, including personalizing calls, obtaining complete guest needs, suggesting alternate dates or directing guests to sister properties on sold out days
• Answer guest questions about property facilities/services (e.g. hours of operation, room availability, restricted dates rates and room types, packages, promotions, entertainment, restaurants, special events).
• Verify all information with customers to ensure accuracy.
• Process all reservation requests, changes and cancellations received by email.
• Input and access data in reservations system by entering correct information in proper fields including any member rewards number and asking for travel agency identification numbers (i.e., flags, comments, guest messages.
• Respond to all social media queries within 24 hours.
• Actively cultivate and grow online relationships by engaging with followers, responding to queries in a timely manner, and developing strategies to increase follower base.
• Assist with website maintenance, update marketing collateral as needed, and support the development of media itineraries to ensure a cohesive and attractive online presence.
• Stay updated on current trends in social media, photography, and digital marketing to keep our content fresh and engaging.
• Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional.
• Maintain confidentiality of proprietary information and protect company assets.
• Welcome and acknowledge all guests according to company standards.
• Anticipate and address guests’ service needs, assist individuals with disabilities, thank guest with genuine appreciation.
• Speak with others using clear professional language.
• Prepare and review written documents accurately and completely, answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others, support team to reach common goals, listen and respond appropriately to the concerns of other employees.
• Comply with quality assurance expectations and standards.
• Read and visually verify information in a variety of formats.
• Enter and locate work-related information using computers and/or point of sale systems.
• Move, lift, carry, push, pull and place objects weighing less than or equal to ten (10) pounds without assistance.
• Coordinate travel arrangements, hotel reservations and car rentals for the General Manager’s business travel needs and expense reports.
• Perform other reasonable job duties as requested.

NOTE:
A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.

Email applications and resumes to: jobs.sesmb@secretsresorts.com

Reservations Manager (Montego Bay, Jamaica) - Secrets/Breathless Resorts & Spa

 Job Overview:

As the Reservations Manager, you will be the driving force behind a seamless and efficient booking experience for both individuals and groups, managing direct bookings as well as those from Tour Operators. Your role extends to overseeing the operations on our internal networks, ensuring all special requests and VVIP guest arrivals are handled with the highest standard of care.

Qualifications:

Essential:

• College Degree or Equivalent
• At least 2-3 years experience as a Reservations Manager/Supervisor in the hospitality industry.
• Familiarity with reservations requirements, activities, procedures and processes and pricing structure.
• Possess a strong knowledge of the hospitality industry and its operations..
• Ability to verbally communicate clearly
• Ability to provide legible written communication
• Knowledge of the local area facilities
• Proficient knowledge of computer applications
• Ability to work in an organised and methodical manner to ensure the highest possible level of customer service.
• Have a creative approach to Reservations management and be able to set clear examples to your team and colleagues

Skills:

• Ability to maintain hotel’s standards, policies and procedures
• Ability to prioritize and organize work assignments
• Ability to motivate, supervise and direct staff
• Ability to focus attention to details
• Ability to interact successfully with guests and clients
• Refined verbal and written communication skill
• A true desire to satisfy the needs of others in a fast paced environment
• Microsoft office suite applications
• Ability to handle multiple tasks of varying priority and deadlines simultaneously, in a heavily demanded/pressured environment

ESSENTIAL JOB FUNCTIONS:

• Establishes guest reservations by obtaining guest requirements, information and proof of payment
• Evaluates and screens guest requirements by answering inquiries, responding to or interviewing potential guests.
• Providing information regarding rooms, accommodations, rates, amenities, packages, and guest services
• Sells services by providing information regarding upgraded rooms, or optional accommodations, packages, amenities, and services
• Confirms reservations by reviewing information.
• Maintaining the reservations system and database.
• Trains reservation agents proficiently to make reservations for customers.
• Ensures accommodations are not overbooked and that guests receive requested accommodations, amenities and packages
• Handles any accommodations disputes/queries.
• Maximize the occupancy and the average daily rate of the hotel, while upholding excellent guest service and accommodations to all guests.
• Work closely with the hotel’s preferred accounts and group reservations.
• Manage customer relationships.
• Conducts one-on-one review with all Reservation Agents to build more effective communications, to understand training and development needs, and to provide insight for the improvement of the Agents reservations and activity performance

SECONDARY FUNCTIONS:

• Enhances reservations and hotel reputation by accepting ownership for accomplishing new and different requests.
• Exploring new/ existing opportunities to add value to job accomplishments.
• Maintains and improves quality results by adhering to standards and guidelines, recommending improved procedures.
• Updates job knowledge by studying new features and amenities and participating in educational opportunities.
• Maintaining and updating customer databases.
• Contribute to developing marketing plans and strategies.
• Manage the reservations budget.
• Support sales and marketing and other colleagues.

NOTE:

A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.

This document does not create an employment contract, implied or otherwise, other than an “at will employment relationship.”

Email applications and resumes to: jobs.sesmb@secretsresorts.com

Sales Manager (Kingston, Jamaica) - Tropical Airconditioning & Refrigeration Co. Limited (TROPICOOL)

Tropical Airconditioning & Refrigeration Co. Limited is seeking a dynamic, highly motivated and experienced Sales Manager. As the Sales Manager you will have the opportunity and responsibility to lead and guide the growth and development of the sales and customer service divisions, as well as direct the expansion of the retail business. 

Job Summary

The scope of duties includes but not limited to:

• Reporting to the Board of Directors/Managing Director
• Manage sales staff complement of ten (10) persons
• Devise strategies to assist the sales team to meet and exceed sales targets
• Maintain accurate up-to-date sales data

Key Competencies:

• Customer centric
• Team oriented and enjoy collaborating with persons internal and external to the organization
• Action and goal oriented

Qualifications and Experience:

• BSc degree Business or Marketing
• At least three (3) years of experience working in sales/marketing
• Proficiency in the use of Microsoft Office Suite applications and other computer applications

Start 2022 with a growing company. Submit your applications to: jobopportunity382@gmail.com 

Deadline: December 17, 2021. 

Subject title of email "Sales Manager"

Please note only shortlisted candidates will be contacted.

Sales Executives (Montego Bay, Jamaica) - Riddim FM

Riddim FM, Jamaica's newest Reggae Radio station is recruiting a team of goal oriented Advertising Sales Executives.

Riddim FM is 100% Reggae music format, information and entertainment.

Responsibilities:

• Source and secure new busies opportunities
• Develop and manage revenue producing relationships with clients 
• Meet and exceed sales targets

Requirements:

• Minimum of three (3) years sales experience
• Self-motivated and highly driven with a winning attitude 
• Excellent verbal, written and presentation skills
• Confidence and determination to pursue leads, overcome obstacles and close deals
• Good customer service skills and a professional demeanor 
• Work effectively under pressure and meet tight deadlines
• Team player with the ability to adjust quickly and easily in a changing environment

If you have what it takes to join our winning team, email your applications to: riddimfmradio@gmail.com

We wish to thank all applicants, however, only shortlisted candidates will be contacted.

Trade Merchandisers (Jamaica) - Look at me Jamaica

Look at me Jamaica invites applications for the post of Trade Merchandisers. 

Selected persons will be responsible for the proper handling and attractive display of products in retail stores as well as offering exceptional customer service.

Candidates should have:

• High school diploma
• Food handler's permit
• Experience in promotions and merchandising
• Good sales and communication skills

Please submit applications by email to lookatmemarketing@outlook.com

Only shortlisted candidates will be contacted.

Area Sales Manager (St. Mary, Jamaica) - JP Tropical Foods Ltd.

Description:
JP Tropical Foods Ltd., a subsidiary of Jamaica Producers Group Ltd. is seeking to recruit a highly motivated and dynamic individual to lead the sales agenda for the northern section of the island. Based in St. Mary, the role represents an exciting opportunity to be part of a well-established, highly reputable and diversified group. The Area Sales Manager will report directly to the Group Trade Manager and should be able to translate the company’s key strategic objectives into maximizing on sales targets through the management and coordination of the sales team. They must also facilitate the growth of the range of products by identifying and executing on opportunities in new channels. This high performing individual must have exceptional time management and organization skills. The individual must be sales oriented and can work in a fast-paced environment.


Duties and Responsibilities
• Follow the Company’s policies and procedures to achieve and exceed the sales team’s budgeted contract and job sales monthly.
• Support a culture of high performance through regular meetings and feedback to the team
• Support the annual sales plan to help identify growth opportunities
• Provide day-to-day communication with sales staff to encourage, inform, inspire and cover the issues that affect their work and the impact it has on our customers and our staff.
• Ensure there is strong collaboration between Sales and Operations to ensure all customers are served.
• Ensure all occupational health and safety requirements and legislation are adhered to throughout day-to-day activities.
• Ensure that team is trained, coached and developed with the ultimate
objective that they are all promotable.
• Review monthly sales results against the expectation expressed in the prior forecast.
• Monitor sales pricing.
• Build and maintain relationships with customer on an ongoing basis.
• Maintain continual correspondence between yourself and the Trade Manager on any changes that have occurred or may be occurring.
• Advise the Trade Manager of any significant activity that will affect current or future trading to a material extent.
• Provide reports and returns as specified on a timely and accurate basis.

Be sure to include the title of the position being applied for in the subject line.
Qualifications:
Candidate must be qualified in the suitable position named above.
Email applications to: careers@jpjamaica.com

Deadline: April 3, 2020.

Merchandiser (St. James & Trelawny, Jamaica)

Manufacturing company is seeking an experienced Merchandiser to be a part of our sales team for St. James and Trelawny.

Requirements:

• Must own a reliable motor vehicle
• Minimum of three (3) CXC subjects including Mathematics and English Language
• Good oral and written communication skills
• At least three (3) years direct sales working experience

Qualified applicants can submit applications to:  jusgreatmfg@hotmail.com

Sales Executives (Kingston, Mandeville, etc (Jamaica) - Icon Importers & Distributors

Icon Importers and Distributors Limited in keeping with our growth and development strategy, invite persons who are energetic, full of enthusiasm and eager to meet their financial goals to apply for one of our lucrative fixed term contract positions:

Sales Executives (St. Elizabeth, Kingston, St. Catherine, Trelawny, St. Ann, Mandeville and St. Mary)

The successful applicants should have:

• A minimum of an Associate degree in Sales and Marketing 
• Communication and computing skills 
• Excellent sales techniques with passion for sales 
• Have a reliable motor vehicle 
• At least two (2) years experience in a similar position 

Regrettably only candidates shortlisted for an interview will be contacted.

Applications along with résumés should be submitted no later than January 22, 2020 to:

The Office Manager 

c/o Icon Importers and Distributors Limited 

17 Lewis Street, Savanna-la-mar,

Westmoreland.

Tel: (876) 918-2000

Email: k.king@iconjamaica.com