Housekeeping Supervisor (Westmoreland, Jamaica) - Bluefields Bay Villas

 Mission Statement

Bluefields Bay Villas provides high quality, upscale villa experiences for all our visitors regardless of race, age, religion, or sexual preference. We aim to give all guests a strong taste of Jamaica with classically attentive and individualized service, an authentic Jamaican appearance both inside the houses and all over the properties, and a strong mix of Jamaican cuisine. Our guests expect world class service and food in a clean and well put together environment. We aim to deliver an unbelievable experience and win repeat customers.

Chain of command

Housekeeping Supervisor > General Manager (or Assistant)

Summary:

The Housekeeping Supervisor is responsible for leading a team of over 15 individuals in maintaining the cleanliness, order, and guest satisfaction across six villas and four suites. You will ensure our properties consistently meet the highest standards, exceeding guest expectations and contributing to the overall success of Bluefields Bay Villas.

Key Responsibilities:

Team Leadership:

• Effectively supervise and delegate tasks to the housekeeping team, ensuring efficient and timely completion of cleaning duties across all assigned villas and suites.
• Provide clear instructions, training, and support to team members, fostering a positive and productive work environment.
• Monitor performance, identify areas for improvement, and coach team members to enhance their skills and knowledge.
• Address any performance issues or concerns with individual team members and take appropriate action as needed with the guidance of the Human Resources Manager and the Ownership Team.

Quality Assurance:

• Conduct regular inspections of all villas and suites, ensuring adherence to established cleaning procedures and maintaining high standards of cleanliness and presentation.
• Respond promptly to guest requests and concerns related to housekeeping services, addressing any issues with professionalism and a guest-centric approach.
• Oversee the proper care and maintenance of all furnishings, linens, and amenities within the villas and suites.
• Manage the amenity stock with the Storeroom.
• Maintain accurate inventory of cleaning supplies and equipment, ordering replacements as needed.
• Keep a report of deliver all ripped/frayed or stained linens to the office for removal from property.

Communication and Coordination:

• Coordinate effectively with other departments, such as maintenance and Guest Services, to ensure the smooth operation of building maintenance projects, high dusting, landscaping projects, etc.
• Communicate clearly with management regarding team performance, guest feedback, and any logistical or resource needs.
• Develop and maintain clear documentation and communication channels to ensure efficient task allocation and seamless housekeeping operations across all villas and suites.
• To include cleaning logs and checklists.

Scheduling and Logistics:

• Develop and implement efficient cleaning schedules, considering daily assignments, guest arrivals and departures, and turn-down services.
• Work with Human resources to ensure efficient allocation of resources and tasks, considering staff availability and workload demands.
• Respond effectively to unexpected changes or disruptions to the schedule, maintaining a high level of service and guest satisfaction.

Qualifications:

• Minimum three to five (3-5) years of experience in supervisory housekeeping roles within the hospitality industry.
• Strong leadership skills with the ability to motivate, train, and develop a team.
• In-depth knowledge of housekeeping procedures, cleaning techniques, and hospitality standards.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong organizational and time management skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Commitment to providing exceptional customer service.
• Strong work ethic, reliability, and attention to detail.

Qualified individuals should contact (876) 955-8993 via Whatsapp or email: jobs@bluefieldsvillas.com to join us.

Executive Chef (Westmoreland, Jamaica) - Bluefields Bay Villas

Executive Chef Job Description

Mission Statement:

Bluefields Bay Villas provides high quality, upscale villa experiences for all our visitors regardless of race, age, religion, or sexual preference. We aim to give all guests a strong taste of Jamaica with classically attentive and individualized service, an authentic Jamaican appearance both inside the houses and all over the properties, and a strong mix of Jamaican cuisine. Our guests expect world-class service and food in a clean and well put together environment. We aim to deliver an unbelievable experience and win repeat customers.

Chain of command: Chef Team & Storeroom Assistants > Exec Chef > Directors

Summary:

The Executive Chef is responsible for the overall food and beverage operations at Bluefields Bay Villas. This includes oversight of 7 Villa kitchens, managing a centralized storeroom, management of the purchasing process and maintaining supplier relationships. The Executive Chef will also be responsible for leading 15 Chefs who make lunch, hors d’ouvers and a 3-course dinner each day for anywhere from 2 to 15 guests. The Executive Chef must have a strong culinary background and experience in managing large kitchens. They must also be able to work independently and as part of a team.

Duties & Responsibilities:

• Manage seven (7) Villa kitchens, including ensuring that they are clean, organized and stocked with the necessary supplies.
• Ensure the maintenance of the appliances and equipment.
• Manage 15 chefs, including assigning tasks, providing feedback and training.
• Develop and implement menus that meet the needs of our guests and are within budget.
• Monitor food cost and wastage.
• Provide training and quality management for the Housekeeping Team who prepare the guest breakfasts.
• Tailor menus to dietary needs including accommodation for allergies, dietary restrictions, or special requests.
• Continuous improvement of the food program through taking on guest and director feedback in creating the breakfast, lunch, snack, and dinner menus.
• Total oversight of the order management system for the Resort, ensuring timely and accurate ordering of goods (including beverages).
• Quality control of goods received and management of all storage areas to include cold, frozen, and dry storage.
• Guidance to the Storeroom Assistants to ensure that food and beverage supplies are processed and delivered to the Villas in the correct quantities and on time.
• Understanding of the relationship between the Villas and the Storeroom and managing the feedback loop.
• Build and maintain relationships with suppliers.
• Shop around suppliers for consistent and cost-effective prices.
• Ensure that all food is prepared according to health and safety regulations, is timely in service and that guests are satisfied with the food and beverage service.
• Responsible for conducting semi-annual reviews for all persons in his department

Qualifications

• Culinary degree or diploma
• Five (5+) plus years of experience as a chef, with at least 3 years of experience in a management role
• Strong leadership and interpersonal skills
• Open communication with other Resort teams
• Excellent organizational and time management skills
• Ability to work independently and as part of a team
• Strong attention to detail
• Commitment to providing excellent customer service

Uniform Requirements:

• Bluefields chef jacket
• Bluefields chef pants
• Nametag
• Klogs

Qualified individuals should contact (876) 955-8993 via Whatsapp or email: jobs@bluefieldsvillas.com to join us.

Bluefields Bay Villas Now Hiring! (Westmoreland, Jamaica)

Bluefields Bay Villas 

Join our team! All positions are full-time and require you to meet the minimum qualifications. We offer great pay, tips, benefits, free housing for out of parish recruits for four (4) months.

Bluefields Bay Villas is looking to fill the following positions:

Openings:

• Housekeepers
• Butlers

Competitive pay and benefits including four (4) months of free housing for those who live out of parish.

Qualified individuals should contact (876) 955-8993 via Whatsapp.

We will contact only persons we are interested in.