Casual Workers (Montego Bay, Jamaica) - Secrets/Breathless Resorts & Spa

Casual workers in a hotel in Jamaica perform various roles such as cleaning rooms, assisting at the front desk, serving food and drinks, helping guests with luggage, maintaining facilities, and supporting event setups.

Job Overview for Casual workers:

• Culinary
• Pool & Beach
• Housekeeping

Join our dynamic team and experience a vibrant work environment where every day brings new opportunities! Enjoy flexible hours and be part of creating unforgettable experiences. Your passion and skills can make a real difference!

Email applications to: jobs.sesmb@secretsresorts.com

We appreciate all interest; however, ONLY shortlisted candidates will be contacted.

If you have previously applied, there is no need to submit another application.

Front Desk Agents (Montego Bay, Jamaica) - Secrets/Breathless Resorts & Spa

 JOB OVERVIEW:

Check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements. Provide information to any guest or visitor inquiry.

Qualifications:

Essential:

• High school graduate.
• Ability to compute accurate mathematical calculations.
• Ability to clearly and pleasantly communicate in English with guests/visitors, management and co-workers to their understanding, both in person and by telephone.
• Ability to provide legible communication and directions.

Desirable:

• Some college or training in hospitality industry.
• Previous experience as Front Desk Agent.
• Previous cashiering experience.
• Knowledge of computers.
• Fluency in a foreign language, preferably Spanish.

SKILLS:
Essential:

• Ability to input and access data in computer.
• Ability to understand guest inquiries and provide responses.
• Ability to promote positive relations with all individuals who approach the Front Desk and by telephone.
• Ability to focus on guests' needs, remaining calm and courteous.
• Ability to think clearly, quickly and make concise decisions.
• Ability to prioritize, organize and follow up.
• Ability to work well under pressure of multiple arrivals/departures within any given period of time.
• Ability to focus attention on details.
• Ability to maintain confidentiality of all guests and hotel information.
• Ability to ensure security of guest room access.
• Ability to remain stationary at assigned post for extended periods of time.
• Ability to work cohesively with other departments and co-workers as part of a team.

Email applications to: jobs.sesmb@secretsresorts.com

We appreciate all interest; however, ONLY shortlisted candidates will be contacted.

If you have previously applied, there is no need to submit another application.

Room Attendant (Montego Bay, Jamaica) - Secrets/Breathless Resorts & Spa

 

JOB OVERVIEW:

Responsible for assisting the Director of Housekeeping, Assistant Director of Housekeeping, Housekeeping Manager and all rooms Managers in the successful ownership and operational execution of the Housekeeping Department. Responsible for assisting the Housekeeping Team Leader in providing genuine care and comfort to the ladies and gentlemen of the respective departments and maintaining a sense of urgency in handling all related matters.

QUALIFICATIONS:

Essential:

• Housekeeping Experience in preferably in a 4 Star property
• Minimum 18 years of age to work 40 hours a week
• Ability to satisfactorily communicate in English with guests, management, staff, and co-workers to their understanding.
• Knowledge of effective organizational practices
• Ability to maintain strict confidentiality

Desirable:

• Guest Relations training
• Knowledge of proper chemical handling
• High School graduate or vocational training.
• Completion of hotel education/training courses

ESSENTIAL JOB FUNCTIONS:

• Use correct cleaning chemicals for designated surfaces, according to regulations and hotel requirements.
• Clean guest rooms by category of priority or as directed in line up.
• Transport cart with cleaning supplies, amenities and linen to assigned guest room and position securely.
• Service assigned guest rooms.
• Empty trash, trash containers, and ashtrays.
• Remove all dirty linen and terry from the room and replace them with clean ones.
• Remove soil, dirt, soap build-up and hair from bathroom mirrors, vanity, sink, toilet, shower walls, bathtub, shower curtain and floor
• Replace facial, toilet tissue and bathroom amenities in correct amount and location
• Inspect condition of bathrobes and replace soiled or damaged ones.
• Remove dirty bed linen and make up bed with clean linen.
• Replace laundry bags and slips.
• Clean closets and door tracks on check out rooms and remove items left by guest. Dust inside.
• Dust and polish all furniture.
• Realign furniture to floor plan.
• Open all drawers in check out rooms and remove items left by guest, dust inside.
• Check under bed(s), chairs and sofa for debris and remove if present.
• Inspect condition of all furniture for tears, rips or stains; report any damages to the team leader.
• Remove all dust, debris on television, clock radio, remote control.
• Set correct time on clock; correct TV channel.
• Clean lamps and light switches; check for proper working order.
• Remove dust, spots and smears from phone, and reposition properly.
• Empty liquid from ice bucket and wipe all surfaces dry.
• Remove dust, smudges, and spills from coffee station ensure it is plugged in and securely closed.
• Remove dust on drapes weekly and realign to correct position daily.
• Inspect condition of amenities on desk, drawers and guest service directory; replace as needed.
• Remove trash, debris and cobwebs from balcony or patio.
• Inspect condition of Secret box, remove items if necessary.
• Return all lost and found items to loss prevention immediately.
• Remove dust, dirt, marks and fingerprints from entrance door.
• Ensure presence of fire safety, rate cards and “Privacy Light” sign. Inspect condition and replace as needed.
• Remove dust, dirt, and smudges from A/C unit, vents, grids and thermostat.
• Remove dust, stains and marks from all baseboards, ledges and corners.
• Vacuum carpet in guest rooms as well as around in the corridor.
• Update status of rooms cleaned on assignment sheet and on the phone by dialing #8090/#8091
• At end of the shift, return cart and clean U B rooms.
• Empty vacuum bag and wipe vacuum.
• Ensure security of any assigned keys.
• To take complete ownership and accountability of a daily planning and preparation phase.
• To take an ownership, “stewardship” position within the department and hotel to ensure operational excellence.
• To know, comply with, and enforce all hotel and departmental standards, policies, and procedures.
• To assist in the writing of additional standards, policies, and procedures for the department.
• Promote and support effective departmental and hotel communication through the use of phones, voice-mail, radios, written correspondence and verbal communication. To respond to all calls and messages promptly.
• Promote and maintain effective, confidential and secure record keeping
• Maintain complete working knowledge of:
• Provide warm welcome, and anticipation of guest needs throughout their stay.
• Anticipate the needs of guests and direct the staff in complying with those needs.
• Assist Housemen and rooms attendants with their job functions to ensure optimum service to guests.
• Promote positive internal and external guest relations at all times. Foster and promote a cooperative working environment, maximizing productivity and employee morale.
• Do not leave carts unattended in corridors for extended period of time i.e. (gone for lunch)
• V.I.P.’s, scheduled in-house group names, background, activities, locations, and times as well as special requests/arrangements
• Correct use and maintenance of equipment
• All department policies and service procedures

We appreciate all interest; however, ONLY shortlisted candidates will be contacted.

If you have previously applied, there is no need to submit another application.

Email applications to: jobs.sesmb@secretsresorts.com

Cabana Server (St. James, Jamaica) - Secrets/Breathless Resorts & Spa

Take food and beverage orders, retrieve and serve alcoholic, non-alcoholic beverages and food orders to guest tables according to hotel specifications, courteously and efficiently. Also assists in the maintenance of the restaurant area and equipment.

JOB OVERVIEW:

Take food and beverage orders, retrieve and serve alcoholic, non-alcoholic beverages and food orders to guest tables according to hotel specifications, courteously and efficiently. Also assists in the maintenance of the restaurant area and equipment.

Qualifications:

Essential:

• Minimum of 21 years of age to serve alcoholic beverages.
• 1year experience as a Restaurant Server.
• Food handling certificate.
• Ability to satisfactorily communicate in English with guests, management and co-workers to their understanding.
• Ability to provide legible communication.
• Ability to compute basic mathematical calculations.

Desirable:

• Fluent in a foreign language, preferably, Spanish.

Skills:

Essential:

• Ability to understand guests' service needs.
• Ability to be well organized, maintain concentration and think clearly when providing service to guests within any given period of time.
• Ability to focus attention on details.
• Ability to suggestively sell restaurant menu items, beverages and wines.
• Ability to maintain good coordination while serving orders quickly.
• Ability to exert physical effort in transporting food and beverage to guests (20-25 pounds)
• Ability to endure abundant physical movements throughout the work areas.
• Ability to perform job functions with minimal supervision.
• Ability to work cohesively with co-workers as part of a team.
• Ability to work different shifts to accommodate the business or its demands
• Ability to understand menu items and beverage items that will be served
• Ability to constantly smile during service

ESSENTIAL JOB FUNCTIONS:

1. Maintain complete knowledge of table/seat/station numbers, room capacity, hours of operation, proper table set-up and dress code of the restaurant.
2. Maintain complete knowledge of all liquor brands, beers and non-alcoholic selections, correct glassware and garnishes in the restaurant.
3. Maintain knowledge of the particular characteristics and description of every wine/champagne by the glass and major wines on the wine list.
4. Maintain complete knowledge of all menu items, prices, preparation method/time, major ingredients and quality standards, taste, appearance, texture, serving temperature, garnish and method of presentation.
5. Maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving.
6. Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
7. Maintain complete knowledge and comply with all departmental policies/service procedures.
8. Complete opening side duties as assigned:

• Check quality and amount of all restaurant stock and supplies using checklist.
• Fold napkins.
• Requisition all necessary supplies and transport from storeroom to restaurant.
• Set tables according to service standards.
• Set up all condiments (butter, jellies, syrups, juices) and beverages (non-alcoholic) according to service standards.
• Ensure a sufficient supply of all silverware, glassware and chinaware for service.
• Prepare all cold food items (cereals, fruits and salads).
• Check cleanliness and condition of assigned station and service areas; rectify any deficiencies.
• Set up side station with supplies and equipment.
• Take guests' food and beverage orders, utilizing suggestive selling techniques.
• Record order of guest following departmental service procedures.
• Input order into system and ensure transmission of food orders is verified by kitchen.
• Legibly document orders when system is down and distribute food orders to kitchen.
• Retrieve all alcoholic beverage items from bar and serve to guest in accordance with the departmental standards.
• Open and serve wine/champagne bottles in accordance with departmental standards.
• Make all varieties of coffee in accordance with the departmental standards.
• Serve all food courses and non-alcoholic beverage items to the guest in accordance with departmental standards.
• Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Maintain positive guest relations at all times.
• Monitor and maintain cleanliness, sanitation and organization of assigned station and service areas.
• Guide the activities of the assigned Busperson to ensure optimum service to guests.
• Clear each course following procedures laid down in departmental manual.
• Remove soiled wares from tables as assigned and transport to dishwashing area.
• Present guest checks and process payments through the Cashier.
• Adhere to payment, cash handling and credit policies/procedures.
• Clean and reset tables immediately after guest departs.
• Collect and report tips at the end of the assigned shift.
• Complete closing side duties:
• Properly store all reusable goods.
• Breakdown all goods as specified in departmental standards.
• Clean all equipment as assigned in the side duties.
• Restock items for next service
• Remove all dirty linen.
• Marry and stock all condiments.
• Reset tables for next meal period.
• Complete all closing reports as assigned and leave duty after reporting to supervisor.

Email applications to: jobs.sesmb@secretsresorts.com

We appreciate all interest; however, ONLY shortlisted candidates will be contacted.

If you have previously applied, there is no need to submit another application.

Lifeguards (Montego Bay, St. James) - Secrets/Breathless Resorts & Spa

 

JOB DESCRIPTION:

Lifeguard is to provide supervision of the beach/pool areas to ensure safety of all guests and other team members for the prevention of any accident that may occur. Also it is important to abide by all rules and regulation under the beach control act

SUMMARY OF JOB FUNCTIONS:

• Maintain a well stocked first aid kit
• Maintain up to date CPR /lifeguard certification
• Keep the beach and pool area clean and free of debris
• Check and prepare dinghy or rescue boat for run
• Ensure that walkway are properly maintained
• Maintain the cleanliness of the beach /pool area (including water)
• Prepare hobbies cat, kayak, paddle boat etc. for guest
• Teach guest how to sail and navigate boat etc. in the beach area
• Organize and secure beach /pool chairs
• Responsible for maintaining all water sports equipment
• Assist with raking and cleaning of the beach/pool area
• Doing maintenance request form for any repairs necessary for pool/beach
• Maintain a high standard personal appearance and grooming which include wearing the proper uniform and name tag when working
• Ensure that workstation is always monitored
• Have excellent communication skills in oral and written format
• Have excellent interpersonal and customer service skills
• Lifeguards with valid Coxswain Driver certificate is an asset
• Rigging and cleaning of equipment daily
• Watch over the pool and beach to ensure that swimmers are not struggling or out of their depth
• Rescuing swimmers that are in trouble and administering any necessary first aid
• Enforcing all pool and beach rules and preventing unsafe behavior
• Supervising changing facilities
• Lifeguard needs stamina and excellent level of physical fitness.

We appreciate all interest; however, ONLY shortlisted candidates will be contacted.
If you have previously applied, there is no need to submit another application.

Email applications to: jobs.sesmb@secretsresorts.com

Tuck Shop Attendant (Montego Bay, Jamaica) - Secrets/Breathless Resorts & Spa

Responsible for proper and efficient preparation and serving of all food items to the tuck shop area.

JOB OVERVIEW:

Responsible for proper and efficient preparation and serving of all food items to the tuck shop area.

QUALIFICATIONS:

Essential:

• High school diploma or equivalent.
• Previous sales, retail or customer service experience preferred.
• Strong communication and interpersonal skills.
• Basic mathematical skills and ability to handle transactions.
• Food Handlers Permit (Must be up to date).
• Ability to work independently and as part of a team.

SKILLS:

Essential:

• Ability to stay organized, maintain concentration, and think clearly under pressure to provide prompt service.
• Keen focus on details to ensure accurate order fulfillment.
• Ability to maintain coordination and serve orders efficiently.
• Capability to endure frequent physical movement throughout the work area.
• Ability to perform job functions with minimal supervision.
• Ability to work cohesively with coworkers as part of a team.
• Willingness to work varying shifts to meet business needs.
• Understanding of the menu items being served.
• Ability to operate effectively in a fast-paced environment.
• Strong customer service orientation, with a consistent, friendly demeanor.
• Ability to stand for prolonged periods during shifts.

ESSENTIAL JOB FUNCTIONS:

• Operate the tuck shop and ensure it is clean and well-stocked.
• Handle cash transactions and manage the point-of-sale system.
• Provide excellent customer service, assisting customers with their purchases.
• Maintain inventory levels and reorder stock as necessary.
• Ensure compliance with health and safety regulations.
• Perform daily cash-ups and prepare reports for management.

Email applications to: jobs.sesmb@secretsresorts.com

Multiple Vacancies @ Secrets/Breathless Resorts & Spa (Montego Bay, Jamaica)

Are you equipped with extensive experience and a comprehensive understanding of your field? Then, Secrets and Breathless Resort & Spa invites you to join our esteemed team.

MULTIPLE VACANCIES

Are you equipped with extensive experience and a comprehensive understanding of your field? Then, Secrets and Breathless Resort & Spa invites you to join our esteemed team.

We are currently seeking talented individuals to fill a variety of hospitality roles and invite you to apply for the below listed vacant positions:

• Cooks
• Retail/Giftshop Agents
• Warehouse Logistics Officers/Storeroom Clerks
• Social Media Coordinator
• Restaurant Supervisor
• Bar Supervisor
• HR Coordinator
• Weddings Coordinator

POSITION REQUIREMENTS:

• A minimum of two (2) years' experience in the specified role within a 5-star luxury hospitality setting.
• Relevant certifications and specialized training.
• Supervisory Management Training preferred for supervisory roles.
• Valid Food Handlers Permit for F&B roles.
• Clear Police Record

KEY COMPETENCIES:

• Exceptional interpersonal and communication skills, with proficiency in both verbal and written English.
• Capability to thrive in a dynamic, high-energy, and demanding work environment.
• Resilience and the ability to perform effectively under pressure.
• Comprehensive understanding of hotel operations, or the capacity to rapidly acquire such knowledge.
• A collaborative approach, with a proven track record of inspiring and leading teams.
• Self-motivated, diligent, and solutions-focused, with a strong commitment to excellence.
• Outstanding time management abilities, including prioritization and coordination skills, with the aptitude to juggle various tasks and initiate actions.
• Flexibility in working hours and the competence to handle multiple responsibilities concurrently.
• Consistent adherence to safety standards and protocols.

N.B: Applicants must have experience in the position being applied for.
Persons are encouraged to submit their applications by Friday, April 26, 2024 to: jobs.sesmb@secretsresorts.com

We thank all applicants for their interest but ONLY shortlisted candidates who meet the requirements will be contacted.

Social Media Manager (Montego Bay, Jamaica) - Secrets/Breathless Resorts & Spa

This role is responsible for managing the resort's presence across various social media platforms including Facebook, Instagram, and Twitter (X).

JOB OVERVIEW:

This dynamic and creative professional is responsible for managing the resort's presence across various social media platforms including Facebook, Instagram, and Twitter. The social media manager role is pivotal in capturing and sharing the essence of our resort through regular phone photography, fostering online relationships with key audiences and influencers, and ensuring our digital footprint reflects our brand's voice and vision. Provide online technical customer assistance and support, responding to emails, in an efficient manner with high quality. The individual needs to be detail oriented, process driven and can thrive within a team environment.

QUALIFICATIONS:

Essential:

• College graduate.
• Previous supervisory experience.
• Ability to clearly communicate with guests/visitors and hotel personnel in English.
• Ability to communicate proficiently via verbal and written correspondence.
• Ability to compute basic mathematical calculations.
• Knowledge in the use of all office equipment, computer and manual systems.
• Proven experience in social media management, digital marketing, or a related field.
• Excellent communication and writing skills, with the ability to craft engaging content.
• Creative and strategic thinker with the ability to multitask and manage time efficiently.
• Team player with a positive attitude and strong problem-solving skills.

Desirable:

• Some college preferred.
• Familiarity with preparing statistical reports.
• Demonstrate ability to form positive relationships with guests.
• Previous training in guest relations.
• Previous experience in luxury hotel preferred.
• Certified notary public.

SKILLS:

Essentials:

• Ability to type 60 wpm accurately.
• Ability to ascertain callers’ needs and comply with such to ensure caller’s satisfaction.
• Ability to think clearly and remain calm in volatile situations.
• Detail oriented, well organized with excellent follow-up skills.
• Ability to maintain confidentiality of guest’s information and hotel data.
• Ability to work with minimal supervision.
• Ability to remain in a stationary position for extended periods of time with limited movement.
• Ability to interact cohesively with other departments.

ESSENTIAL JOB FUNCTIONS:

• Provide online technical customer assistance and support to customers of Secrets Resorts & Spa by responding to emails in an efficient manner with high quality.
• Respond to high volume ‘routine’ emails utilizing established tools and processes to attain maximum level of productivity.
• Identify guest reservations needs by asking open-ended questions to obtain all necessary information.
• Use sales techniques when assisting guests in making reservations, including personalizing calls, obtaining complete guest needs, suggesting alternate dates or directing guests to sister properties on sold out days
• Answer guest questions about property facilities/services (e.g. hours of operation, room availability, restricted dates rates and room types, packages, promotions, entertainment, restaurants, special events).
• Verify all information with customers to ensure accuracy.
• Process all reservation requests, changes and cancellations received by email.
• Input and access data in reservations system by entering correct information in proper fields including any member rewards number and asking for travel agency identification numbers (i.e., flags, comments, guest messages.
• Respond to all social media queries within 24 hours.
• Actively cultivate and grow online relationships by engaging with followers, responding to queries in a timely manner, and developing strategies to increase follower base.
• Assist with website maintenance, update marketing collateral as needed, and support the development of media itineraries to ensure a cohesive and attractive online presence.
• Stay updated on current trends in social media, photography, and digital marketing to keep our content fresh and engaging.
• Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional.
• Maintain confidentiality of proprietary information and protect company assets.
• Welcome and acknowledge all guests according to company standards.
• Anticipate and address guests’ service needs, assist individuals with disabilities, thank guest with genuine appreciation.
• Speak with others using clear professional language.
• Prepare and review written documents accurately and completely, answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others, support team to reach common goals, listen and respond appropriately to the concerns of other employees.
• Comply with quality assurance expectations and standards.
• Read and visually verify information in a variety of formats.
• Enter and locate work-related information using computers and/or point of sale systems.
• Move, lift, carry, push, pull and place objects weighing less than or equal to ten (10) pounds without assistance.
• Coordinate travel arrangements, hotel reservations and car rentals for the General Manager’s business travel needs and expense reports.
• Perform other reasonable job duties as requested.

NOTE:
A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.

Email applications and resumes to: jobs.sesmb@secretsresorts.com

Reservations Manager (Montego Bay, Jamaica) - Secrets/Breathless Resorts & Spa

 Job Overview:

As the Reservations Manager, you will be the driving force behind a seamless and efficient booking experience for both individuals and groups, managing direct bookings as well as those from Tour Operators. Your role extends to overseeing the operations on our internal networks, ensuring all special requests and VVIP guest arrivals are handled with the highest standard of care.

Qualifications:

Essential:

• College Degree or Equivalent
• At least 2-3 years experience as a Reservations Manager/Supervisor in the hospitality industry.
• Familiarity with reservations requirements, activities, procedures and processes and pricing structure.
• Possess a strong knowledge of the hospitality industry and its operations..
• Ability to verbally communicate clearly
• Ability to provide legible written communication
• Knowledge of the local area facilities
• Proficient knowledge of computer applications
• Ability to work in an organised and methodical manner to ensure the highest possible level of customer service.
• Have a creative approach to Reservations management and be able to set clear examples to your team and colleagues

Skills:

• Ability to maintain hotel’s standards, policies and procedures
• Ability to prioritize and organize work assignments
• Ability to motivate, supervise and direct staff
• Ability to focus attention to details
• Ability to interact successfully with guests and clients
• Refined verbal and written communication skill
• A true desire to satisfy the needs of others in a fast paced environment
• Microsoft office suite applications
• Ability to handle multiple tasks of varying priority and deadlines simultaneously, in a heavily demanded/pressured environment

ESSENTIAL JOB FUNCTIONS:

• Establishes guest reservations by obtaining guest requirements, information and proof of payment
• Evaluates and screens guest requirements by answering inquiries, responding to or interviewing potential guests.
• Providing information regarding rooms, accommodations, rates, amenities, packages, and guest services
• Sells services by providing information regarding upgraded rooms, or optional accommodations, packages, amenities, and services
• Confirms reservations by reviewing information.
• Maintaining the reservations system and database.
• Trains reservation agents proficiently to make reservations for customers.
• Ensures accommodations are not overbooked and that guests receive requested accommodations, amenities and packages
• Handles any accommodations disputes/queries.
• Maximize the occupancy and the average daily rate of the hotel, while upholding excellent guest service and accommodations to all guests.
• Work closely with the hotel’s preferred accounts and group reservations.
• Manage customer relationships.
• Conducts one-on-one review with all Reservation Agents to build more effective communications, to understand training and development needs, and to provide insight for the improvement of the Agents reservations and activity performance

SECONDARY FUNCTIONS:

• Enhances reservations and hotel reputation by accepting ownership for accomplishing new and different requests.
• Exploring new/ existing opportunities to add value to job accomplishments.
• Maintains and improves quality results by adhering to standards and guidelines, recommending improved procedures.
• Updates job knowledge by studying new features and amenities and participating in educational opportunities.
• Maintaining and updating customer databases.
• Contribute to developing marketing plans and strategies.
• Manage the reservations budget.
• Support sales and marketing and other colleagues.

NOTE:

A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.

This document does not create an employment contract, implied or otherwise, other than an “at will employment relationship.”

Email applications and resumes to: jobs.sesmb@secretsresorts.com

Landscape Manager (Montego Bay, Jamaica) - Secrets/Breathless Resorts & Spa

Strong enough with the responsibility of directing and monitoring of all landscaping operation within the hotel, these include all gardens designs, and overall maintenance of the grounds landscape.

PLACE OF WORK:

Grounds areas.

JOB OVERVIEW:

Strong enough with the responsibility of directing and monitoring of all landscaping operation within the hotel, these include all gardens designs, and overall maintenance of the grounds landscape.

REPORTS TO:

Engineering Director, Asst. Engineering Director & Chief Engineer.

KEY RELATIONSHIPS:

Internal: All Departments

External: Suppliers

STANDARD SPECIFICATIONS:

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently.

Some requirements may exclude individuals who pose a direct threat or significant risk to the health and/or safety of themselves, other employees or guests.

QUALIFICATIONS:

Essential:

• High School Graduate.
• Minimum of 2 years leadership experience in a similar position.
• Ability to satisfactorily communicate in English with guests, management, staff, and co-workers to their understanding.
• Ability to provide legible communications.
• Ability to compute basic mathematical calculations.
• Knowledge of effective office organizational practices.
• Highly organized, goal and results oriented person.

Desirable:

• Minimum 5 years’ experience or equivalent in similar responsibilities at a five star hotel property.
• Degree holder, preferably in Landscaping and ornamental gardening – Horticulture or Agriculture.
• Fluent in a foreign language.
• Ability to drive all vehicle types.

SKILLS:

Essential:

• Ability to ensure compliance with hotel standards, policies, and procedures with self and staff.
• Good problem-solving skills.
• Good organizational skills.
• Ability to prioritize and organize work assignments.
• Ability to be a clear thinker, analyze and resolve problems, and exercise good judgment.
• Ability to direct the performance of assigned staff and follow up with coaching and guidance to praise or make corrections.
• Ability to motivate assigned staff and maintain a cohesive team.
• Ability to ascertain staff training needs and provide such training.
• Ability to focus attention on details.
• Ability to develop strong, productive, professional relationships with internal and external guests.
• Knowledge of safety procedures.
• Goal orientated and flexible.
• Ability to work in a fast paced and stressful work environment.
• Ability to endure abundant physical movements in carrying out job duties.
• Ability to work without direct supervision and provide immediate follow-up.

Desirable:
Previous Staff Development Training.

ESSENTIAL JOB FUNCTIONS:

• Preparing, supervising mowing and irrigation schedules.
• Keeping inventory and maintenance of grounds / landscaping machinery.
• Preparing the landscaping for nature walk.
• Motivating, Training and Evaluation of grounds team staff.
• Implementing fertilizing and pesticide programs with sound agronomics practices.
• Preparing all budget provisions for the team.
• Sound Irrigation management and insect fumigation technique.
• Professional enough to display or provide exceptional guest service standard training for the grounds personnel to provide efficient and quality service to our guests and fellow employees.
• Will be able to complete guest room repairs as needed.
• Work closely with other heads to assure guest satisfaction.
• Maintains all maintenance records for the landscaping department.
• Should be environmentally sound in terms of protecting the ecosystem using eco-friendly chemicals for pest control.
• Will coordinate the process for annual maintenance purchasing of tools and equipment.
• Will obtain price quotations for plants and tools.
• Will be able to assist in the receiving process of all plants and tools for the grounds team.
• Basic English language communication skills to fully comprehend the job assignment read and understand manufacturers, instructions to adhere to safety warning.
• Ability to speak clearly, with good English communication skills.
• Basic mathematical and calculator skills to prepare mathematical calculations without error.
• Requires working knowledge of Microsoft outlook, Microsoft word 2000 and Microsoft excel programs.
• Planning, scheduling, and supervising of lawns construction, focal points, green house management and vegetative propagation.

Note:

A review of this job description has excluded the marginal functions of the position that are incidental to the performance of the job duties. All duties and requirements are essential job functions.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.

This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.

Email applications and resumes to: jobs.sesmb@secretsresorts.com