Multiple Vacancies @ Secrets/Breathless Resorts & Spa (Montego Bay, Jamaica)

Are you equipped with extensive experience and a comprehensive understanding of your field? Then, Secrets and Breathless Resort & Spa invites you to join our esteemed team.

MULTIPLE VACANCIES

Are you equipped with extensive experience and a comprehensive understanding of your field? Then, Secrets and Breathless Resort & Spa invites you to join our esteemed team.

We are currently seeking talented individuals to fill a variety of hospitality roles and invite you to apply for the below listed vacant positions:

• Cooks
• Retail/Giftshop Agents
• Warehouse Logistics Officers/Storeroom Clerks
• Social Media Coordinator
• Restaurant Supervisor
• Bar Supervisor
• HR Coordinator
• Weddings Coordinator

POSITION REQUIREMENTS:

• A minimum of two (2) years' experience in the specified role within a 5-star luxury hospitality setting.
• Relevant certifications and specialized training.
• Supervisory Management Training preferred for supervisory roles.
• Valid Food Handlers Permit for F&B roles.
• Clear Police Record

KEY COMPETENCIES:

• Exceptional interpersonal and communication skills, with proficiency in both verbal and written English.
• Capability to thrive in a dynamic, high-energy, and demanding work environment.
• Resilience and the ability to perform effectively under pressure.
• Comprehensive understanding of hotel operations, or the capacity to rapidly acquire such knowledge.
• A collaborative approach, with a proven track record of inspiring and leading teams.
• Self-motivated, diligent, and solutions-focused, with a strong commitment to excellence.
• Outstanding time management abilities, including prioritization and coordination skills, with the aptitude to juggle various tasks and initiate actions.
• Flexibility in working hours and the competence to handle multiple responsibilities concurrently.
• Consistent adherence to safety standards and protocols.

N.B: Applicants must have experience in the position being applied for.
Persons are encouraged to submit their applications by Friday, April 26, 2024 to: jobs.sesmb@secretsresorts.com

We thank all applicants for their interest but ONLY shortlisted candidates who meet the requirements will be contacted.

Social Media Manager (Montego Bay, Jamaica) - Secrets/Breathless Resorts & Spa

This role is responsible for managing the resort's presence across various social media platforms including Facebook, Instagram, and Twitter (X).

JOB OVERVIEW:

This dynamic and creative professional is responsible for managing the resort's presence across various social media platforms including Facebook, Instagram, and Twitter. The social media manager role is pivotal in capturing and sharing the essence of our resort through regular phone photography, fostering online relationships with key audiences and influencers, and ensuring our digital footprint reflects our brand's voice and vision. Provide online technical customer assistance and support, responding to emails, in an efficient manner with high quality. The individual needs to be detail oriented, process driven and can thrive within a team environment.

QUALIFICATIONS:

Essential:

• College graduate.
• Previous supervisory experience.
• Ability to clearly communicate with guests/visitors and hotel personnel in English.
• Ability to communicate proficiently via verbal and written correspondence.
• Ability to compute basic mathematical calculations.
• Knowledge in the use of all office equipment, computer and manual systems.
• Proven experience in social media management, digital marketing, or a related field.
• Excellent communication and writing skills, with the ability to craft engaging content.
• Creative and strategic thinker with the ability to multitask and manage time efficiently.
• Team player with a positive attitude and strong problem-solving skills.

Desirable:

• Some college preferred.
• Familiarity with preparing statistical reports.
• Demonstrate ability to form positive relationships with guests.
• Previous training in guest relations.
• Previous experience in luxury hotel preferred.
• Certified notary public.

SKILLS:

Essentials:

• Ability to type 60 wpm accurately.
• Ability to ascertain callers’ needs and comply with such to ensure caller’s satisfaction.
• Ability to think clearly and remain calm in volatile situations.
• Detail oriented, well organized with excellent follow-up skills.
• Ability to maintain confidentiality of guest’s information and hotel data.
• Ability to work with minimal supervision.
• Ability to remain in a stationary position for extended periods of time with limited movement.
• Ability to interact cohesively with other departments.

ESSENTIAL JOB FUNCTIONS:

• Provide online technical customer assistance and support to customers of Secrets Resorts & Spa by responding to emails in an efficient manner with high quality.
• Respond to high volume ‘routine’ emails utilizing established tools and processes to attain maximum level of productivity.
• Identify guest reservations needs by asking open-ended questions to obtain all necessary information.
• Use sales techniques when assisting guests in making reservations, including personalizing calls, obtaining complete guest needs, suggesting alternate dates or directing guests to sister properties on sold out days
• Answer guest questions about property facilities/services (e.g. hours of operation, room availability, restricted dates rates and room types, packages, promotions, entertainment, restaurants, special events).
• Verify all information with customers to ensure accuracy.
• Process all reservation requests, changes and cancellations received by email.
• Input and access data in reservations system by entering correct information in proper fields including any member rewards number and asking for travel agency identification numbers (i.e., flags, comments, guest messages.
• Respond to all social media queries within 24 hours.
• Actively cultivate and grow online relationships by engaging with followers, responding to queries in a timely manner, and developing strategies to increase follower base.
• Assist with website maintenance, update marketing collateral as needed, and support the development of media itineraries to ensure a cohesive and attractive online presence.
• Stay updated on current trends in social media, photography, and digital marketing to keep our content fresh and engaging.
• Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional.
• Maintain confidentiality of proprietary information and protect company assets.
• Welcome and acknowledge all guests according to company standards.
• Anticipate and address guests’ service needs, assist individuals with disabilities, thank guest with genuine appreciation.
• Speak with others using clear professional language.
• Prepare and review written documents accurately and completely, answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others, support team to reach common goals, listen and respond appropriately to the concerns of other employees.
• Comply with quality assurance expectations and standards.
• Read and visually verify information in a variety of formats.
• Enter and locate work-related information using computers and/or point of sale systems.
• Move, lift, carry, push, pull and place objects weighing less than or equal to ten (10) pounds without assistance.
• Coordinate travel arrangements, hotel reservations and car rentals for the General Manager’s business travel needs and expense reports.
• Perform other reasonable job duties as requested.

NOTE:
A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.

Email applications and resumes to: jobs.sesmb@secretsresorts.com

Reservations Manager (Montego Bay, Jamaica) - Secrets/Breathless Resorts & Spa

 Job Overview:

As the Reservations Manager, you will be the driving force behind a seamless and efficient booking experience for both individuals and groups, managing direct bookings as well as those from Tour Operators. Your role extends to overseeing the operations on our internal networks, ensuring all special requests and VVIP guest arrivals are handled with the highest standard of care.

Qualifications:

Essential:

• College Degree or Equivalent
• At least 2-3 years experience as a Reservations Manager/Supervisor in the hospitality industry.
• Familiarity with reservations requirements, activities, procedures and processes and pricing structure.
• Possess a strong knowledge of the hospitality industry and its operations..
• Ability to verbally communicate clearly
• Ability to provide legible written communication
• Knowledge of the local area facilities
• Proficient knowledge of computer applications
• Ability to work in an organised and methodical manner to ensure the highest possible level of customer service.
• Have a creative approach to Reservations management and be able to set clear examples to your team and colleagues

Skills:

• Ability to maintain hotel’s standards, policies and procedures
• Ability to prioritize and organize work assignments
• Ability to motivate, supervise and direct staff
• Ability to focus attention to details
• Ability to interact successfully with guests and clients
• Refined verbal and written communication skill
• A true desire to satisfy the needs of others in a fast paced environment
• Microsoft office suite applications
• Ability to handle multiple tasks of varying priority and deadlines simultaneously, in a heavily demanded/pressured environment

ESSENTIAL JOB FUNCTIONS:

• Establishes guest reservations by obtaining guest requirements, information and proof of payment
• Evaluates and screens guest requirements by answering inquiries, responding to or interviewing potential guests.
• Providing information regarding rooms, accommodations, rates, amenities, packages, and guest services
• Sells services by providing information regarding upgraded rooms, or optional accommodations, packages, amenities, and services
• Confirms reservations by reviewing information.
• Maintaining the reservations system and database.
• Trains reservation agents proficiently to make reservations for customers.
• Ensures accommodations are not overbooked and that guests receive requested accommodations, amenities and packages
• Handles any accommodations disputes/queries.
• Maximize the occupancy and the average daily rate of the hotel, while upholding excellent guest service and accommodations to all guests.
• Work closely with the hotel’s preferred accounts and group reservations.
• Manage customer relationships.
• Conducts one-on-one review with all Reservation Agents to build more effective communications, to understand training and development needs, and to provide insight for the improvement of the Agents reservations and activity performance

SECONDARY FUNCTIONS:

• Enhances reservations and hotel reputation by accepting ownership for accomplishing new and different requests.
• Exploring new/ existing opportunities to add value to job accomplishments.
• Maintains and improves quality results by adhering to standards and guidelines, recommending improved procedures.
• Updates job knowledge by studying new features and amenities and participating in educational opportunities.
• Maintaining and updating customer databases.
• Contribute to developing marketing plans and strategies.
• Manage the reservations budget.
• Support sales and marketing and other colleagues.

NOTE:

A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.

This document does not create an employment contract, implied or otherwise, other than an “at will employment relationship.”

Email applications and resumes to: jobs.sesmb@secretsresorts.com

Landscape Manager (Montego Bay, Jamaica) - Secrets/Breathless Resorts & Spa

Strong enough with the responsibility of directing and monitoring of all landscaping operation within the hotel, these include all gardens designs, and overall maintenance of the grounds landscape.

PLACE OF WORK:

Grounds areas.

JOB OVERVIEW:

Strong enough with the responsibility of directing and monitoring of all landscaping operation within the hotel, these include all gardens designs, and overall maintenance of the grounds landscape.

REPORTS TO:

Engineering Director, Asst. Engineering Director & Chief Engineer.

KEY RELATIONSHIPS:

Internal: All Departments

External: Suppliers

STANDARD SPECIFICATIONS:

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently.

Some requirements may exclude individuals who pose a direct threat or significant risk to the health and/or safety of themselves, other employees or guests.

QUALIFICATIONS:

Essential:

• High School Graduate.
• Minimum of 2 years leadership experience in a similar position.
• Ability to satisfactorily communicate in English with guests, management, staff, and co-workers to their understanding.
• Ability to provide legible communications.
• Ability to compute basic mathematical calculations.
• Knowledge of effective office organizational practices.
• Highly organized, goal and results oriented person.

Desirable:

• Minimum 5 years’ experience or equivalent in similar responsibilities at a five star hotel property.
• Degree holder, preferably in Landscaping and ornamental gardening – Horticulture or Agriculture.
• Fluent in a foreign language.
• Ability to drive all vehicle types.

SKILLS:

Essential:

• Ability to ensure compliance with hotel standards, policies, and procedures with self and staff.
• Good problem-solving skills.
• Good organizational skills.
• Ability to prioritize and organize work assignments.
• Ability to be a clear thinker, analyze and resolve problems, and exercise good judgment.
• Ability to direct the performance of assigned staff and follow up with coaching and guidance to praise or make corrections.
• Ability to motivate assigned staff and maintain a cohesive team.
• Ability to ascertain staff training needs and provide such training.
• Ability to focus attention on details.
• Ability to develop strong, productive, professional relationships with internal and external guests.
• Knowledge of safety procedures.
• Goal orientated and flexible.
• Ability to work in a fast paced and stressful work environment.
• Ability to endure abundant physical movements in carrying out job duties.
• Ability to work without direct supervision and provide immediate follow-up.

Desirable:
Previous Staff Development Training.

ESSENTIAL JOB FUNCTIONS:

• Preparing, supervising mowing and irrigation schedules.
• Keeping inventory and maintenance of grounds / landscaping machinery.
• Preparing the landscaping for nature walk.
• Motivating, Training and Evaluation of grounds team staff.
• Implementing fertilizing and pesticide programs with sound agronomics practices.
• Preparing all budget provisions for the team.
• Sound Irrigation management and insect fumigation technique.
• Professional enough to display or provide exceptional guest service standard training for the grounds personnel to provide efficient and quality service to our guests and fellow employees.
• Will be able to complete guest room repairs as needed.
• Work closely with other heads to assure guest satisfaction.
• Maintains all maintenance records for the landscaping department.
• Should be environmentally sound in terms of protecting the ecosystem using eco-friendly chemicals for pest control.
• Will coordinate the process for annual maintenance purchasing of tools and equipment.
• Will obtain price quotations for plants and tools.
• Will be able to assist in the receiving process of all plants and tools for the grounds team.
• Basic English language communication skills to fully comprehend the job assignment read and understand manufacturers, instructions to adhere to safety warning.
• Ability to speak clearly, with good English communication skills.
• Basic mathematical and calculator skills to prepare mathematical calculations without error.
• Requires working knowledge of Microsoft outlook, Microsoft word 2000 and Microsoft excel programs.
• Planning, scheduling, and supervising of lawns construction, focal points, green house management and vegetative propagation.

Note:

A review of this job description has excluded the marginal functions of the position that are incidental to the performance of the job duties. All duties and requirements are essential job functions.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.

This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.

Email applications and resumes to: jobs.sesmb@secretsresorts.com