Office Assistant (Tortola, British Virgin Islands)

 

Hire BVI is now recruiting an Office Assistant on behalf of a Confidential Client. See details below:

Note: We are recruiting on behalf of our client, an insurance company. At this time, we are unable to disclose the employer’s details including name. Interested candidates are encouraged to apply and selected candidates would be informed of employer’s details.

Close Date: October 14, 2021

Receptionist Duties

The OA will be required to :

1. Answer the telephone promptly and forward the call to the respective person(s). (Always brief the individual on the nature of the call before sending the call through.
2. Answering the telephone is your responsibility, always alert someone when you will be away from your desk.
3. Always meet and greet customers with a warm and welcoming greeting and a smile (smile in your voice when on the telephone)
4. Always be willing to help a client or have someone help them.
5. Always follow up with the person you ask to help to ensure the service was rendered.
6. Strive to learn something new about customer service every week.

Renewals

The OA will be required to:

1. Contact (call, email, text etc) clients for renewals and premium related issues: Clients must be called at least twice if necessary to make payments (before and after due date)
2. Motivate and help clients to re-instate policies if necessary.
3. Maintain (edit) client’s database record
4. Update the status field for lapsed/cancelled/surrendered policies.
5. Update clients’ records when payments are made.
6. Print receipt, coversheet and all other related documents pertaining to the transaction for filing and mailing to the Insurer.

Filing & Mail Duties

The OA will be required to:            

1.  File transactional and compliance related documentations as instructed.
2. Update mail registers, and conduct all mailing related transactions
3. Handles general deliveries and pick-ups for the office

General                                                                                                                          The OA will be required to:

• Deal with all non-claim queries and other issues upon demand (eg. when others are busy). If you are not able to handle the matter direct it to a more senior staff member.
• Any other duties that may be assigned by the Supervisor or CEO from time to time

Sales Opportunities

The OA will be required to:

1. Identify and communicate any sales opportunity information to the Supervisor or CEO that you may come across in everyday job functions.

To apply email your resume to info@hirebvi.com.