JOB OVERVIEW:
Responsible for assisting the Director of Housekeeping, Assistant Director of Housekeeping, Housekeeping Manager and all rooms Managers in the successful ownership and operational execution of the Housekeeping Department. Responsible for assisting the Housekeeping Team Leader in providing genuine care and comfort to the ladies and gentlemen of the respective departments and maintaining a sense of urgency in handling all related matters.
QUALIFICATIONS:
Essential:
- Housekeeping experience preferably in a 4-Star property
- Minimum 18 years of age to work 40 hours a week
- Ability to satisfactorily communicate in English with guests, management, staff, and co-workers to their understanding.
- Knowledge of effective organizational practices
- Ability to maintain strict confidentiality
- Guest Relations training
- Knowledge of proper chemical handling
- High School graduate or vocational training.
- Completion of hotel education/training courses
ESSENTIAL JOB FUNCTIONS:
- Use correct cleaning chemicals for designated surfaces, according to regulations and hotel requirements.
- Clean guest rooms by category of priority or as directed in line up.
- Transport cart with cleaning supplies, amenities and linen to assigned guest room and position securely.
- Service assigned guest rooms.
- Empty trash, trash containers, and ashtrays.
- Remove all dirty linen and terry from the room and replace them with clean ones.
- Remove soil, dirt, soap build-up and hair from bathroom mirrors, vanity, sink, toilet, shower walls, bathtub, shower curtain and floor
- Replace facial, toilet tissue and bathroom amenities in correct amount and location
- Inspect condition of bathrobes and replace soiled or damaged ones.
- Remove dirty bed linen and make up bed with clean linen.
- Replace laundry bags and slips.
- Clean closets and door tracks on check out rooms and remove items left by guest. Dust inside.
- Dust and polish all furniture.
- Realign furniture to floor plan.
- Open all drawers in check out rooms and remove items left by guest, dust inside.
- Check under bed(s), chairs and sofa for debris and remove if present.
- Inspect condition of all furniture for tears, rips or stains; report any damages to the team leader.
- Remove all dust, debris on television, clock radio, remote control.
- Set correct time on clock; correct TV channel.
- Clean lamps and light switches; check for proper working order.
- Remove dust, spots and smears from phone, and reposition properly.
- Empty liquid from ice bucket and wipe all surfaces dry.
- Remove dust, smudges, and spills from coffee station ensure it is plugged in and securely closed.
- Remove dust on drapes weekly and realign to correct position daily.
- Inspect condition of amenities on desk, drawers and guest service directory; replace as needed.
- Remove trash, debris and cobwebs from balcony or patio.
- Inspect condition of Secret box, remove items if necessary.
- Return all lost and found items to loss prevention immediately.
- Remove dust, dirt, marks and fingerprints from entrance door.
- Ensure presence of fire safety, rate cards and “Privacy Light” sign. Inspect condition and replace as needed.
- Remove dust, dirt, and smudges from A/C unit, vents, grids and thermostat.
- Remove dust, stains and marks from all baseboards, ledges and corners.
- Vacuum carpet in guest rooms as well as around in the corridor.
- Update status of rooms cleaned on assignment sheet and on the phone by dialing #8090/#8091
- At end of the shift, return cart and clean U B rooms.
- Empty vacuum bag and wipe vacuum.
- Ensure security of any assigned keys.
- To take complete ownership and accountability of a daily planning and preparation phase.
- To take an ownership, “stewardship” position within the department and hotel to ensure operational excellence.
- To know, comply with, and enforce all hotel and departmental standards, policies, and procedures.
- To assist in the writing of additional standards, policies, and procedures for the department.
- Promote and support effective departmental and hotel communication through the use of phones, voice-mail, radios, written correspondence and verbal communication. To respond to all calls and messages promptly.
- Promote and maintain effective, confidential and secure record keeping
- Maintain complete working knowledge of:
- Provide warm welcome, and anticipation of guest needs throughout their stay.
- Anticipate the needs of guests and direct the staff in complying with those needs.
- Assist Housemen and rooms attendants with their job functions to ensure optimum service to guests.
- Promote positive internal and external guest relations at all times. Foster and promote a cooperative working environment, maximizing productivity and employee morale.
- Do not leave carts unattended in corridors for extended period of time i.e. (gone for lunch)
- V.I.P.’s, scheduled in-house group names, background, activities, locations, and times as well as special requests/arrangements
- Correct use and maintenance of equipment
- All department policies and service procedures
We appreciate all interest; however, ONLY shortlisted candidates will be contacted.
If you have previously applied, there is no need to submit another application.
Email applications to: jobs.sesmb@secretsresorts.com
