Reservations Agent (Green Island, Hanover, Jamaica) - Princess Hotels & Resorts

 Job Summary

The successful candidate will be responsible for providing excellent customer service to our guests, ensuring all reservations are handled efficiently and accurately.

Duties and Responsibilities:

• Respond to customer inquiries via telephone, email, and in-person regarding reservations and booking requests.
• Process customer reservations and bookings in the reservations system.
• Monitor and update customer information in the reservations system.
• Ensure all customer requests are met in a timely and courteous manner.
• Assist with the preparation of reports and other administrative duties as required.
• Provide assistance with other customer service related duties as needed.
• Ensure all policies and procedures are adhered to.

Minimum Requirements

• High school diploma or equivalent.
• Previous experience in a customer service or reservations role.
• Excellent communication skills, both verbal and written.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Strong attention to detail and problem-solving skills.
• Proficiency in Microsoft Office.
• Knowledge of reservation systems is an asset.
• Ability to work flexible hours, including evenings and weekends.

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Italian Specialty Chef (Green Island, Hanover, Jamaica) - Princess Hotels & Resorts

The successful candidate will be responsible for creating and preparing high-quality Italian cuisine for our customers.

Responsibilities:

• Create and prepare Italian-style dishes, including pastas, sauces, antipasti, and desserts.
• Prepare and cook dishes according to recipes and presentation specifications.
• Monitor food stock and place orders as needed.
• Ensure all food is prepared in a safe and sanitary manner.
• Maintain a clean and organized kitchen.
• Supervise and train other kitchen staff members.
• Monitor food costs and portion control.
• Ensure compliance with health and safety regulations.
• Develop and implement new menu items while keeping abreast of current trends

Minimum Requirements:

• At least 5 years of experience as an Italian chef, preferably in the Caribbean
• Knowledge of Italian cuisine and cooking techniques.
• Ability to work in a fast-paced environment.
• Experience in large all-inclusive property
• Excellent organizational and time management skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Knowledge of food safety and sanitation regulations.
• Culinary degree or certification is preferred.

This is a full-time, position with competitive compensation and benefits. If you are an experienced Italian Specialty Chef looking for an exciting new opportunity, we want to hear from you!

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Minibar Stocker (Green Island, Hanover, Jamaica) - Princess Hotels & Resorts

Job Responsibilities:

• Inventorying each room where there is activity everyday
• Maintain the cleanliness of bars
• Stock mini bar carts according to daily fill requirements
• Keep mini bar storeroom neat and organized
• Replenish used items in mini bars
• Cleanliness of mini bars
• Accurate reporting of mistakenly charged items on guest folio
• Inspect and restock guest room ServiBars according to established standards
• Ensure that all in-room accessories and promotional materials are in place

Skills and Qualifications:

• Ability to work under pressure of meeting production schedules and timelines for guests and fellow workers
• Must be able to work in a fast paced environment providing courteous service
• Previous experience working in hospitality preferred

Education and Experience Requirements:

• The flexibility to work shifts, nights, weekends, and holidays.
• Strong communication and organizational skills.
• A high school diploma or equivalent.

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Electricians (Hanover, Jamaica) - Princess Hotel & Resorts

About the job Electricians

The Electrician for a hotel is responsible for maintaining, repairing, and installing electrical systems, equipment, and fixtures throughout the hotel premises. They ensure that all electrical components are in proper working order to support the hotel's operations and provide a safe and comfortable environment for guests and staff.

Key Responsibilities:

• Perform routine inspections and maintenance on electrical systems, including lighting, power distribution, and equipment.
• Diagnose and troubleshoot electrical issues, identifying the root causes and implementing necessary repairs promptly.
• Repair or replace faulty wiring, switches, outlets, and fixtures as needed.
• Install new electrical systems, components, and fixtures according to hotel standards and safety regulations. Upgrade existing electrical systems to meet modern energy efficiency and safety standards.
• Respond to emergency electrical issues promptly, assessing the situation and taking corrective actions to minimize disruptions and hazards.
• Ensure all electrical work adheres to local electrical codes, regulations, and safety standards. Identify potential safety hazards and recommend solutions to mitigate risks.
• Maintain accurate records of electrical maintenance activities, repairs, and installations.
• Coordinate with other departments, such as housekeeping and engineering, to schedule maintenance and repairs without disrupting guest experiences.
• Stay updated on industry trends, new technologies, and best practices in electrical systems and equipment.

Qualifications and Requirements:

• High school diploma or equivalent; completion of an apprenticeship program or trade school is preferred.
• Relevant electrician's license or certification in compliance with local regulations.
• Proven experience as an electrician, preferably in a hospitality or commercial setting.
• Strong knowledge of electrical systems, circuits, and troubleshooting techniques.
• Familiarity with electrical codes, regulations, and safety standards.
• Ability to read and interpret electrical blueprints and diagrams.
• Proficiency in using electrical tools, meters, and testing equipment.
• Strong problem-solving skills and attention to detail.
• Effective communication and teamwork abilities.
• Physical fitness and ability to perform tasks that require bending, lifting, and climbing.

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Front Office Agent (Hanover, Jamaica) - Princess Hotel & Resorts

 About the job Front Office Agent

As a Front Office Agent, you will be the first point of contact for guests visiting our hotel. You will be responsible for providing exceptional customer service, handling guest inquiries and requests, managing reservations, and ensuring a seamless check-in and check-out process. Your role is vital in creating a positive first impression and ensuring guest satisfaction during their stay.

Key Responsibilities:

• Greet guests warmly upon arrival and assist them with the check-in process.
• Verify guest information, process payments, and issue room keys.
• Provide information about the hotel's services, facilities, and policies.
• Handle check-out procedures, including settling bills and obtaining feedback.
• Address guest inquiries, requests, and complaints promptly and professionally.
• Ensure that special requests and preferences are noted and accommodated.
• Communicate with other hotel departments to fulfill guest needs and requests.
• Handle cash, credit card transactions, and maintain a secure cash drawer.

Qualifications and Skills:

• High school diploma or equivalent; additional education or training in hospitality is a plus.
• Previous experience in a front desk or customer service role is preferred.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency in using hotel management software and basic computer applications.
• Ability to handle stressful situations with composure and professionalism.
• Flexibility to work shifts, including evenings, weekends, and holidays.

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Telephone Operator (Green Island, Hanover, Jamaica) - Princess Hotels & Resorts

About the job Telephone Operator

As a Telephone Operator, you will be the first point of contact for guests and callers seeking assistance or information. Your primary responsibility will be to handle incoming and outgoing calls efficiently and professionally, providing exceptional customer service and directing inquiries to the appropriate departments. Your excellent communication skills, attentiveness, and dedication to guest satisfaction will play a crucial role in creating a positive impression of our hotel and ensuring a seamless communication experience for our guests.

Responsibilities:

• Greet callers in a friendly and professional manner, identifying the hotel and introducing yourself courteously.
• Respond promptly to incoming calls, including general inquiries, reservations, room service orders, and guest requests.
• Transfer calls accurately and efficiently to the appropriate hotel departments or guest rooms as requested.
• Provide necessary information to ensure smooth transfers and assist in connecting callers as needed.
• Take accurate messages for guests and hotel staff.
• Relay messages promptly via email, voicemail, or other designated communication methods.
• Provide information to guests about hotel services, facilities, amenities, and local attractions.
• Assist guests with special requests and offer personalized assistance to enhance their stay.
• Follow established procedures for handling emergency calls and situations, remaining calm and composed under pressure.
• Alert the appropriate hotel staff and management promptly in case of emergencies.
• Familiarize yourself with the hotel's telephone system and utilize all its features effectively.
• Report any technical issues or malfunctions to the Telephone Supervisor or IT department for resolution.
• Conduct courtesy calls to guests to ensure their satisfaction and address any additional needs they may have.
• Actively seek guest feedback on the telephone interactions to identify areas for improvement and enhance service quality.

Requirements:

• High school diploma or equivalent.
• Proven experience as a telephone operator or in a customer service role is advantageous but not mandatory; on-the-job training will be provided.
• Excellent verbal communication skills and a clear, pleasant phone voice.
• Strong customer service orientation with a focus on attentiveness and problem-solving.
• Familiarity with telephone systems and call handling procedures.
• Ability to handle multiple tasks simultaneously and remain calm under pressure.
• Proficiency in using computers and basic office software.
• Flexibility to work different shifts, including evenings, weekends, and holidays, to meet operational needs.

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