Job Summary
The successful candidate will be responsible for providing excellent customer service to our guests, ensuring all reservations are handled efficiently and accurately.Duties and Responsibilities:
Minimum Requirements
- Respond to customer inquiries via telephone, email, and in-person regarding reservations and booking requests.
- Process customer reservations and bookings in the reservations system.
- Monitor and update customer information in the reservations system.
- Ensure all customer requests are met in a timely and courteous manner.
- Assist with the preparation of reports and other administrative duties as required.
- Provide assistance with other customer service related duties as needed.
- Ensure all policies and procedures are adhered to.
Minimum Requirements
- High school diploma or equivalent.
- Previous experience in a customer service or reservations role.
- Excellent communication skills, both verbal and written.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Strong attention to detail and problem-solving skills.
- Proficiency in Microsoft Office.
- Knowledge of reservation systems is an asset.
- Ability to work flexible hours, including evenings and weekends.
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