Assistant Front Office Manager (Hanover, Jamaica) - Grand Palladium Resorts

 

The primary goal of the Assistant Front Office Manager is to assist in ensuring the smooth operation of the department in regards to supervising the department personnel, staffing, training, report preparation, reservation management and resolving customer complaints while providing excellent customer service.

Summary of Duties & Responsibilities:

• Assists in interviewing, hiring, orientation and training new front office staff and newly promoted staff.
• Assists in organizing the staff scheduling for the department
• Supervise the fulfillment of all functions of the Reception Desk according to company standards
• Prepares staff adjustments for payroll
• Generate front office reports as required/ assigned
• Assist in the training of front desk staff
• Conduct/ participate in departmental staff meetings
• Conduct inspections on hotel accommodations
• Implement and maintain quality control measures
• To coordinate the daily fulfillment of rooms with the Executive Housekeeper, according to the priorities of the operation
• To ensure and control rooms blocked for preventative maintenance or special repairs, hospitality use and room changes.
• Liase with other departments as it relates to ensuring exceptional guest experience
• Address guest complaints and follow up on corrective measures taken
• To provide information as required to guests relating to facilities and services offered at the resort- promotions, rates, room upgrades and day passes
• To ensure that all clients are issued with the correct arm band as an indication of them being authorized house guests
• To ensure that all check in procedure is carried out according to established standards
• To control and supervise the end of shifts of cashiers at the reception desk
• To check and follow up on no shows and over bookings while ensuring rooms are assigned in family trips, groups and special requests
• Conduct evaluations and disciplinary actions as deemed necessary
• Perform other duties as assigned

COMPETENCIES

• Good management skills
• Excellent interpersonal skills
• Excellent communication skills both verbally and in writing
• Ability to work in a fast-pace, high energy and demanding work environment
• Ability to work under pressure
• Good knowledge of the hotel operations or ability to learn quickly
• Team player with an ability to motivate team members
• Dedicated, hard-working, self – motivated and solution oriented
• Excellent time management skills; ability to prioritize and coordinate details; ability to multi-task and use initiative.
• Ability to work flexible hours and multitask
• Practice safety standards at all times

QUALIFICATIONS & EXPERIENCE

• A Bachelors Degree in Hospitality and Tourism Management
• Training in management and/ supervisory skills
• At least two (2) years’ experience as a Front Office Assistant Manager within a large hotel.

BENEFITS

• Competitive Compensation Package
• Health & Life Insurance
• Pension Plan

Persons are encouraged to submit their applications by Sunday, November 26, 2023 to: talent.jamaica@palladiumhotelgroup.com

We thank all applicants for their interest but only shortlisted candidates who meet the requirements will be contacted.