Summary of Duties & Responsibilities:
- Assists in interviewing, hiring, orientation and training new front office staff and newly promoted staff.
- Assists in organizing the staff scheduling for the department
- Supervise the fulfillment of all functions of the Reception Desk according to company standards
- Prepares staff adjustments for payroll
- Generate front office reports as required/ assigned
- Assist in the training of front desk staff
- Conduct/ participate in departmental staff meetings
- Conduct inspections on hotel accommodations
- Implement and maintain quality control measures
- To coordinate the daily fulfillment of rooms with the Executive Housekeeper, according to the priorities of the operation
- To ensure and control rooms blocked for preventative maintenance or special repairs, hospitality use and room changes.
- Liase with other departments as it relates to ensuring exceptional guest experience
- Address guest complaints and follow up on corrective measures taken
- To provide information as required to guests relating to facilities and services offered at the resort- promotions, rates, room upgrades and day passes
- To ensure that all clients are issued with the correct arm band as an indication of them being authorized house guests
- To ensure that all check in procedure is carried out according to established standards
- To control and supervise the end of shifts of cashiers at the reception desk
- To check and follow up on no shows and over bookings while ensuring rooms are assigned in family trips, groups and special requests
- Conduct evaluations and disciplinary actions as deemed necessary
- Perform other duties as assigned
COMPETENCIES
- Good management skills
- Excellent interpersonal skills
- Excellent communication skills both verbally and in writing
- Ability to work in a fast-pace, high energy and demanding work environment
- Ability to work under pressure
- Good knowledge of the hotel operations or ability to learn quickly
- Team player with an ability to motivate team members
- Dedicated, hard-working, self – motivated and solution oriented
- Excellent time management skills; ability to prioritize and coordinate details; ability to multi-task and use initiative.
- Ability to work flexible hours and multitask
- Practice safety standards at all times
- A Bachelors Degree in Hospitality and Tourism Management
- Training in management and/ supervisory skills
- At least two (2) years’ experience as a Front Office Assistant Manager within a large hotel.
- Competitive Compensation Package
- Health & Life Insurance
- Pension Plan
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