Host / Hostess
Want to work in Paradise?
Margaritaville Grand Turk in the Turks and Caicos Islands may just be the place for you!
We are seeking to identify a Host/Hostess who is gracious, gentle and amicable by nature, who deeply cares about the wellbeing of our guests and our team, greeting our guests with a friendly smile and a sincere welcome.
POSITION DESCRIPTION:
- Greet all guests entering the restaurant with a friendly smile and a sincere welcome.
- Demonstrate a commitment to be on time and ready for the shift every day.
- Ensure a Margaritaville experience for every guest, every time.
- Lead guests to their table at a leisurely pace and engage in conversation. Upon seating offer guests a menu and inform them of their server’s name and 86’ed items.
- Possess full knowledge of food and beverage products served.
- Maintain positive guest satisfaction by exceeding guests’ expectations.
- Handle guest complaints or direct them to a manager when necessary.
- Maintain high-level of knowledge regarding the company’s products and happenings, and communicates properly to guests; establishes rapport with all guests through name recognition.
- Understands and utilizes all safety and sanitation practices as defined in the safety program and reports any accidents to management.
- Adheres to all company policies and procedures as established in the Staff Member Handbook.
SKILLS/EXPERIENCE:
- Two (2) years’ experience working as a host/hostess in a high-volume restaurant.
- Good written and verbal communication skills.
- Ability to interact professionally with other departments and outside contacts.
- Ability to complete a heavy workload and handle multiple tasks in a fast-paced environment with minimal supervision.
- Good judgment and decision-making abilities.
- Twenty-three (23) years of age or older.
- High school diploma. Training in Hospitality/Tourism will be considered an asset.
- Must speak fluent English. A second language will be considered an asset.
- Must be able to work in a fast-paced, high energy, and physically demanding environment.
- Must be able to lift items weighing up to 50lbs.
- Must be able to spend 100% of working time standing, walking, and reaching.
- Exposed to weather conditions and prevalent temperature changes.
- Subject to moderate to high ambient noise levels.
- Frequently required to function in narrow aisles or passageways.
- Person must be able to work long hours, holidays and weekends, and be willing to work as part of a team.
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