Ocean Coral Spring Eden Bay is seeking to fill the position of Front Desk Supervisor.
Job Responsibilities & Duties:
- Ensure compliance with hotel standards across all Front Office operations, fostering unity and adherence within the team.
- Supervise daily operations to optimize resource allocation and maintain efficiency.
- Conduct regular briefings emphasizing exceptional customer service and efficient check-in processes.
- Review nightly shift reports to ensure completeness and follow up on pending tasks.
- Program keys accurately for daily arrivals according to room assignments.
- Manage reservations, including handling no-shows and ensuring room availability for expected arrivals.
- Support new team members through effective training and personal supervision during their integration.
- Direct, coach, and resolve issues among team members to uphold operational quality and guest satisfaction.
Minimum Requirements:
All Candidates are welcome to apply however shortlisted candidates will be contacted.
- Minimum Experience: 1 year in a front desk supervisory role or a similar position within the hospitality industry
- Education: A high school diploma or equivalent; a degree in hospitality management or a related field is preferred but not required.
- Customer Service Skills: At least 2 years of experience in a customer-facing role, demonstrating a strong commitment to guest satisfaction.
- Team Leadership: Proven experience in supervising and managing a team in a fast-paced environment, including delegating tasks, providing training, and handling staff scheduling.
- Communication Skills: Excellent verbal and written communication skills, with the ability to interact effectively with guests, staff, and management.
- Problem-Solving Abilities: Strong problem-solving skills, with the ability to resolve guest complaints efficiently and professionally.
- Cash Handling & Reporting: Experience in handling financial transactions, including cash, credit cards, and end-of-day reconciliations.
- Availability: Flexibility to work shifts, including evenings, weekends, and holidays as needed.
- ID, TRN, NIS & Birth Certificate
- Police record
- 2 passport size photograph signed and stamped by Justice of the Peace.
- Medical Certificate
All Candidates are welcome to apply however shortlisted candidates will be contacted.
Please type the position that you are applying for in the subject line to recruitment.ocs@oceanhotels.net