Front Desk Supervisor (Montego Bay, Jamaica) - Ocean Coral Spring

Ocean Coral Spring Eden Bay is seeking to fill the position of Front Desk Supervisor.

Experience.

• Minimum Experience: 1 year in a supervisory role | Similar job title

Job Responsibilities & Duties:

• Ensure compliance with hotel standards across all Front Office operations, fostering unity and adherence within the team.
• Supervise daily operations to optimize resource allocation and maintain efficiency.
• Conduct regular briefings emphasizing exceptional customer service and efficient check-in processes.
• Review nightly shift reports to ensure completeness and follow up on pending tasks.
• Program keys accurately for daily arrivals according to room assignments.
• Manage reservations, including handling no-shows and ensuring room availability for expected arrivals.
• Support new team members through effective training and personal supervision during their integration.
• Direct, coach, and resolve issues among team members to uphold operational quality and guest satisfaction.

Requirements:

• ID, TRN, NIS & Birth Certificate
• Police record
• 2 passport size photograph signed and stamped by Justice of the Peace.
• Medical Certificate

All Candidates are welcome to apply however shortlisted candidates will be contacted.

Please type the position that you are applying for in the subject line to recruitment.ocs@oceanhotels.net