Front Desk Supervisor (Montego Bay, Jamaica) - Ocean Coral Spring

Ocean Coral Spring Eden Bay is seeking to fill the position of Front Desk Supervisor.

Job Responsibilities & Duties:

• Ensure compliance with hotel standards across all Front Office operations, fostering unity and adherence within the team.
• Supervise daily operations to optimize resource allocation and maintain efficiency.
• Conduct regular briefings emphasizing exceptional customer service and efficient check-in processes.
• Review nightly shift reports to ensure completeness and follow up on pending tasks.
• Program keys accurately for daily arrivals according to room assignments.
• Manage reservations, including handling no-shows and ensuring room availability for expected arrivals.
• Support new team members through effective training and personal supervision during their integration.
• Direct, coach, and resolve issues among team members to uphold operational quality and guest satisfaction.

Minimum Requirements:

• Minimum Experience: 1 year in a front desk supervisory role or a similar position within the hospitality industry
• Education: A high school diploma or equivalent; a degree in hospitality management or a related field is preferred but not required.
• Customer Service Skills: At least 2 years of experience in a customer-facing role, demonstrating a strong commitment to guest satisfaction.
• Team Leadership: Proven experience in supervising and managing a team in a fast-paced environment, including delegating tasks, providing training, and handling staff scheduling.
• Communication Skills: Excellent verbal and written communication skills, with the ability to interact effectively with guests, staff, and management.
• Problem-Solving Abilities: Strong problem-solving skills, with the ability to resolve guest complaints efficiently and professionally.
• Cash Handling & Reporting: Experience in handling financial transactions, including cash, credit cards, and end-of-day reconciliations.
• Availability: Flexibility to work shifts, including evenings, weekends, and holidays as needed.

Other Requirements:

• ID, TRN, NIS & Birth Certificate
• Police record
• 2 passport size photograph signed and stamped by Justice of the Peace.
• Medical Certificate

H10 Hotels is a globally recognized hospitality brand, renowned for offering premium accommodations, outstanding service, and unique guest experiences. With over 65 hotels in prime locations across the world, H10 is committed to providing exceptional quality, comfort, and personalized care. We foster a dynamic and inclusive work environment, where our employees are valued and empowered to grow. At H10 Hotels, we believe that our success stems from the passion and dedication of our team. Join us and be a part of an innovative brand that continues to lead in the world of hospitality.

All Candidates are welcome to apply however shortlisted candidates will be contacted.

Please type the position that you are applying for in the subject line to recruitment.ocs@oceanhotels.net