Job Function: Sales and Distribution
Location: Jamaica Market
Digicel Group is a total communications and entertainment provider with operations in 32 markets in the Caribbean, Central America and Asia Pacific. After 16 years of operation, total investment to date stands at over US$5 billion worldwide. The company is renowned for delivering best value, best service and best network.
Digicel also runs a host of community-based initiatives across its markets and has set up Digicel Foundations in Haiti, Jamaica, Papua New Guinea and Trinidad and Tobago which focus on educational, cultural and social development programmes.
The Digicel 2030 global transformation programme sees it promising customers a completely new communications and entertainment experience made possible by a more agile, customer-centric application of resources and investment.
Digicel is one of the first communications and entertainment providers in the world to initiate a wide scale transformation agenda. The core elements of the Digicel 2030 transformation see it undertaking a complete re-design of the organisational structure; putting customers in control and making a commitment to deliver a superior superfast network experience.
Visit www.digicelgroup.com for more information.
Job Title: Retail Sales Agents
Location: Jamaica Market
JOB SUMMARY
Primary objective of the job:
- Deliver information on Digicel’s offerings to customers
- Sell handsets, SIM cards and other mobile related devices
- Provide after sales service to customers and resolve customer queries and issues
Main Duties and Responsibilities:
- Sell handsets, SIM cards and mobile related products to customers
- Provide information to customers on Digicel’s products and pricing
- Advise customers of costs and features of handsets and SIM cards
- Provide customers with info on warranty and after sales support available
- Facilitate sale of products extending any promotional offers Digicel has in place e.g. Points
- Record all sales of handsets and SIM cards through Digicel’s POS systems
- Accurately account for all monies and/or stock handled in the business day
- Resolve customer queries
- Respond to queries on handset features, products and services
- Resolve any other queries by contacting Digicel’s Call Centre on customer’s behalf
- Provide after sales support to customers
- Handle warranty and non-warranty handset issues following guidelines set out by Digicel
- Ensure Digicel’s service levels agreements are met in dealer stores
- Ensure store in clean and comfortable for customers at all times
- Ensure all pricing displayed reflects current prices in the market
- Ensure that merchandising material reflects current product offerings
- Ensure full knowledge of all current pricing ,products and promotional offers
- Escalate problems to Dealer Store Manager, Principal of Digicel’s Dealer Account Executive
- Minimum 5 CXC/GCE O'levels (including English Language and Mathematics or numerical equivalent)
- Minimum requirement of intermediate computer skills
- Computer Literacy
- Previous sales experience, with demonstrated success is an asset
- Previous experience in a customer service environment is an asset
- Excellent interpersonal skills
- Excellent time management skills and ability to multi-task
- Excellent communication skills (verbal and written)
- Flexible and quick-thinking
- Must be customer oriented
- Ability to rapidly learn new tools and understand customers’ environments
- Talking with customers of diverse personalities, social backgrounds and temperaments in the Retail Stores or other locations
- Required to work on weekends and public holidays
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