Front Desk Agent (Cayman Islands) - Kimpton Hotels & Restaurants

Our mission is to be the best loved Hotel and Restaurant Company so regardless of position, we look for individuals who are passionate about providing genuine heartfelt care to our guest and employees.

What you get to do:

The Guest Service Agent is responsible for providing quality guest services that include registration and check-out, PBX operations, mail and message service.

Your day-to-day:

• Other duties may be assigned.
• Review arrivals noting special requests, blocking rooms as needed.
• Check in and out hotel guests in a confident, professional and friendly manner.
• Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information.
• Complete all items on appropriate (AM, PM, Overnight) checklist by end of shift.
• Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests.
• Follow established key control policy.
• Ensure proper credit policies are followed. Submit all lost and found articles accompanied by a completed lost and found report.
• Knowledgeable of immediate area, services, attractions, and events.
• Knowledgeable of fire and emergency procedures.
• Open, secure, and balance out daily shift bank which involves counting and verifying cash, check, and credit card transactions occurring while on duty.
• Verify credit limit report.
• Monitor room availability throughout the day.
• Review daily the selling status of the hotel using yield management system.
• Attend department meeting once a month.
• Performs all other duties as directed by immediate supervisor.
• Other Department related duties as become necessary.
• Contact via telephone with the other departments such as Reservations, Sales, Housekeeping, Bell Staff, and Valet is crucial to ensure that hotel services are coordinated to provide the best in guest satisfaction.

Specific experience we're seeking:

• Previous experience in a Front Desk or customer facing role.
• Works well under pressure, dealing with many arrivals and departures within a short period of time.
• Able to accommodate a flexible schedule that may include weekends and/or holidays
• Familiar with hotel systems and operations, and can enter in information accurately
• Outside --of-the-box thinker who takes initiative to creatively solve problems.

QUALIFICATION REQUIREMENTS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:

• Prior experience required. Depending on the role degree may be required.

LANGUAGE SKILLS:

• Ability to read, write, and verbally communicate effectively and professionally with other business departments, guests, and vendors.
• Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of professionalism.

PHYSICAL DEMANDS:

• While performing the duties of this job, the employee is regularly required to stand, walk, and talk or hear. 
• The employee frequently is required to use hands to finger, handle, or feel objects, or telephone. 
• The employee must regularly lift and/or move up to 10-25 pounds and frequently lift and/or move up to 50 pounds.

(Please note: management reserves the right to change, modify, and/or alter any of the duties listed above to meet business demands).

Property: Seafire Resort and Spa

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Seasonal Server Attendant - Casual Dining (Grand Cayman, Cayman Islands) - The Ritz-Carlton

Job type: Full-time
Location: Grand Cayman, Cayman Islands
Department: F and B other
Starting in: As soon as possible
Duration of the contract: Indefinite

Job description

At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.
Complete closing duties, including

• Storing all reusable goods, 
• Breaking down goods, 
• Cleaning all equipment and areas, returning equipment to proper locations, locking refrigerators, restocking items, turning off lights, locking doors, and completing daily cleaning checklist. 
• Set up, stock, and maintain work areas.
• Inspect the cleanliness and presentation of all china, glass, and silver prior to use. 
• Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures.

Additionally:

• Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. 
• Ensure uniform and personal appearance are clean and professional.
• Maintain confidentiality of proprietary information; protect company assets. Support all co-workers and treat them with dignity and respect. 
• Support team to reach common goals.
• Comply with quality assurance expectations and standards. 
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. 
• Stand, sit, or walk for an extended period of time or for an entire work shift. 
• Read and visually verify information in a variety of formats (e. g., small print).
• Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping. 
• Move over sloping, uneven, or slippery surfaces and steps. 
• Move up and down stairs and/or service ramps. 
• Welcome and acknowledge all guests according to company standards. 
• Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Perform other reasonable job duties as requested by Supervisors.

The Ritz-Carlton is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Requirements
See description

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