Tele-Collections Agent (Kingston, Jamaica) - Digicel

   
Job Function: Sales and Distribution
Location: Jamaica - HQ
Digicel Group is a total communications and entertainment provider with operations in 32 markets in the Caribbean, Central America and Asia Pacific.

After 16 years of operation, total investment to date stands at over US$5 billion worldwide. The company is renowned for delivering best value, best service and best network.

Digicel also runs a host of community-based initiatives across its markets and has set up Digicel Foundations in Haiti, Jamaica, Papua New Guinea and Trinidad and Tobago which focus on educational, cultural and social development programmes.

The Digicel 2030 global transformation programme sees it promising customers a completely new communications and entertainment experience made possible by a more agile, customer-centric application of resources and investment.  

Digicel is one of the first communications and entertainment providers in the world to initiate a wide scale transformation agenda. The core elements of the Digicel 2030 transformation see it undertaking a complete re-design of the organizational structure; putting customers in control and making a commitment to deliver a superior superfast network experience.

Visit www.digicelgroup.com for more information.

Job Title: Tele-Collections Agent
Location: Jamaica Market

Summary/Objective:
To maximize revenue collections and subscriber growth opportunities via inbound/outbound calls and bad debt collection from customers

Main Duties and Responsibilities:

• Maintain the highest value of customer experience for Digicel Home Entertainment services to new and existing customers for longevity in the customer base
• Regain churned customers for the other markets and reduce bad debt via rapport building
• Upsell existing customers with additional products and services, enhancing their experience on Digicel Home and Entertainment and improve retention
• Escalate issues to the dedicated support teams according to the query resolution procedures
• Accurately record in detail customers request(s)
• Achieve monthly set Key Performance Indicators (KPI)
• Modify packages as per customers’ request and follow up on customer’s queries
• Assist the process for installs, reconnections, change of services, 
• service issues and special request orders into system

Qualifications:

• Minimum five (5) CXC or GCE O’ Levels (including English Language and a Numerical Subject)
• Proficient in Microsoft Office
• Sales experience with demonstrated success
• Customer service experience is an asset

Functional Skills: 

• Selling or Influencing Others
• Excellent oral and written communication skills
• Excellent interpersonal skills
• Excellent telephone etiquette
• Time management skills
• Ability to work well under pressure
• Telecoms experience
• Results/Target driven
• Highly tolerant of rejection
• Additional Role Requirements: 
• Predominantly 8am – 5pm; may be required to work overtime to meet monthly deadlines when necessary
• Expected to operate within an “open” concept office environment
• 24 hour shift system starting as early as 8am

CLICK TO APPLY ONLINE




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Collections Agent (Montego Bay, Jamaica) - Teleperformance Jamaica

DESCRIPTION
Call Center Collections Agent- Montego Bay

Are you a good listener? Do you enjoy solving problems?

Do you share a belief that customers should be treated with respect and be accountable for repaying their financial obligations when possible?

Check out a career with Teleperformance today!

This is a place where we believe in people where teamwork wins. This is a place where we work for people, that’s how we put commitment into practice. This is the company that inspires to learn, to teach, to grow, to get things done. This is the company that motivates, being happy to make a difference.

This is Teleperformance.

We are now hiring call center collection agents (paid training) to join one of our exciting teams.  In this role you assist customers in finding options to pay their account and set up payment arrangements and plans with them.  Accounts are typically 1 to 180 days past due.  Excellent and comprehensive paid training is provided to new team members.

Our ideal candidate should:

• Be 18 years or older, possess a valid ID, NIS and TRN
• Flexible to work up to 10pm and beyond
• Excellent verbal communication skills
• Must be self-motivated
• Negotiation skills
• The ability to problem solve creatively
• Must be proficient in time management
• Strong desire to achieve goals
• Basic computer knowledge/skills- including the ability to type 20 WPM- please see our typing tutorial on our Facebook page- Teleperformance Jamaica-as a handy tool to assist you with your typing skills
• Ability and openness to work with a diverse customer base
• Works well in team settings

We are proud to be part of the Teleperformance family and offer our team members a great place to work and much more.

• Competitive hourly pay plus incentives
• Free Wi-Fi
• Free lunches and snacks while in classroom training
• Free shuttle bus
• Health benefits, Paid time off
• Nurse, Doctor and Counselor on site
• Employee Engagement Programs: Staff Parties, Sports Clubs, Fun Festival Talent Show and much more!  

Our clients require us to cover a large variety of shifts to offer the best service to their customers.  We are open 24 hours daily.

This position is only available in Montego Bay at our 1 Mangrove Way Freezone location.

Click to send application to Employer




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