General Manager (Dominica) - The Solutions Officer

 The Solutions Officer

General Manager 

Eco Resort

We are searching for the ideal person to fill the role of General Manager for an idyllic luxury eco resort with international ranking on the island of Dominica.

The General Manager is the first ambassador for the property. The concept for the brand comes from a passion to develop a profitable sustainable tourism model enterprise for the Caribbean that demonstrates the viability of locally owned and operated hotels that provide a world-class experience for visitors while preserving the natural environment and promoting socio-economic empowerment of Caribbean people.Our General Manager must embody this philosophy. The ideal candidate will have extensive hands-on experience in resort and hospitality management at the General Manager/Assistant General Manager level as his/her leadership must yield exceptional results.

The Ideal Candidate Will:

• Possess strong mentoring qualities.
• Be highly motivated and full of energy.
• Possess a calm, patient nurturing demeanour.
• Have a passion for nature and adventure travel.
• Have extensive experience in the Jamaican hotel sector Luxury and eco resort experience is desirable.

The General Manager Will:

• Devise and discuss short and long term strategic goals for the property with the owner and other stakeholders.
• Prepare, present and engage in activities to achieve the annual Operating Budget and Sales and Marketing plan.
• Ensure full compliance with operating controls, policies, procedures, service standards and government regulations.
• Take ownership for the resolution of all guest complaints

If this sounds like the ideal opportunity for you, please submit your application to: anewjoboption@gmail.com no later than Friday, April 29, 2022.

We thank all applicants for their interest. However, only shortlisted applicants will be contacted.

 

Joiner (Carpentry) - Bridgetown, Barbados - E.W. Wood Classic Inc.

If you are an amazing Joiner with over three (3) years experience and would like the opportunity to work in a well-established company in Barbados, then keep reading!

E. W. Wood Classic Inc. is seeking to recruit highly skilled, self-motivated and reliable workers with good work ethics and attitude.

Successful candidates will be expected to provide the following:

• Police certificate of character
• Three (3) references with contact information, preferably from prior places of employment
• Proof of vaccination certificate for COVID-19

Core Duties and Responsibilities:

• Fitting of hardware
• Constructing shelving, vanities and kitchen unit
• Constructing doors, door frames and windows, etc
• Snagging work

Required Skills and Attributes:

• Strong attention to details
• High level of accuracy
• Quick Learner
• Good Mathematical skills for taking measurements
• Creative and good eye for design, and 
• Ability to work efficiently both independently and in teams

Qualifications and Experience needed:

• Caribbean Vocational Qualifications level 4 (would be an asset)
• Basic English and Mathematics
• Caribbean skills certificate Technical Drawing (would be an asset)

Compensation:

Salary for this position starts at $1,087.50 Jamaican dollars or $15.00 Barbados dollars per hour.

Interested applicants should make contact via Whatsapp (246) 230-3919 or email: ewatson@ewwoodclassic.com.

Retail Sales Team Lead (Grand Turk, Turks & Caicos Islands) - Digicel

Location: Grand Turk, TC

Company: Digicel

This role requires an experienced and mature operational sales professional with a keen business sense to meet and surpass (within the limits of established Digicel policies and procedures) the sales objectives and to ensure that the store delivers quality service to all customers at all times.

Main Duties and Responsibilities 

• Supervises the function of all store employees and contributes to maximizing the overall profit of the store.
• Dispatches and coordinates customer installations, service calls with technicians whilst ensuring customer “Best in Class Experience” at all times.

Controls and analyses, on an on-going basis, the following:

• Customer satisfaction
• Stock availability and reconciliation
• The appearance of the store
• The delivery of customer service of the highest quality at all times
• On-the-job training for the Sales Experience Representatives
• Monitor dead stock/slow moving items and keep as low as possible to ensure inventory carry forward is kept at the minimum
• Daily sales reconciliation and deposits
• Cash handling procedures
• All Sales activities and sales results
• Increase Digicel Market Share in the consumer market in Grand Turk
• Implementation and adherence to sales strategies
• Attend and contribute to meetings

Qualifications and Experience Required

• Minimum requirement of an Associates Degree in Business Management, or related field
• Two years of experience in similar capacity
• Strong analytical, organizational and communication skills.
• Computer literacy in Microsoft Office Suite
• Great customer service and problem-solving skills
• Strong interpersonal skills
• Ability to supervise and motivate staff
• A second language (Creole, and/or Spanish) is desirable

APPLY ONLINE

Videographer (Castries, St. Lucia) - Sandals Resorts International

 Description:

The Caribbean’s leading Luxury-Included® chain offers an exciting opportunity for enthusiastic persons to join our team. Come share with us an exciting Caribbean journey as: 

Videographer 

The Videographer will be responsible for conducting live steaming of events and any videography and photography assignments on the resort according to the company standards. 

Specific Requirements/Duties of the Position Include:

• Performing live streaming on the resort for any assigned events while ensuring consistency in production.
• Knowledge of videography and video equipment and familiarity with Sony Camera.
• Keeping up to date with trends in video technology as well as social media.
• Providing video upselling opportunities to guests.
• Understanding of technical equipment, including cameras, audio devices, lenses, lighting and live streaming software. 

 Qualifications and Experience: 

• Minimum five (5) CXC’s or “O” Levels
• Certification in the field of videography would be an asset
• Two (2) years’ experience in videography, live streaming or photography
• Two (2) years’ experience in customer service
• Quick problem-solving skills, the ability to stay calm in a fast-paced environment
• Knowledge and expertise in the latest gear, programmes, equipment, and best practices in event and live stream productions would be an asset. 

 If successful a clean police record will be required. Interested persons should submit their applications by October 15, 2020 with curriculum vitae via email to:

The Recruitment and Compliance Specialist

Sandals Regency La Toc

Email: recruitslu@grp.sandals.com

NB: Please enter “Videographer” in the subject field in the email for consideration. We thank all applicants for their interest but only shortlisted candidates will be contacted.

Customer Care Agent (Port of Spain, Trinidad) - Digicel

Location: Port of Spain, TT

Company: Digicel

Digicel Group is a total communications and entertainment provider with operations in 31 markets in the Caribbean, Central America and Asia Pacific.

After 18 years of operation, total investment to date stands at over US$5 billion worldwide. The company is renowned for delivering best value, best service and best network.

Digicel also runs a host of community-based initiatives across its markets and has set up Digicel Foundations in Haiti, Jamaica, Papua New Guinea and Trinidad and Tobago which focus on educational, cultural and social development programmes.

Visit www.digicelgroup.com for more information.

Job Title: Customer Care Agent

Location: Trinidad

Summary/Objective:

The Customer Care Agent  is responsible for analyzing and resolving customer queries in a timely and efficient manner (oral and written), working in teams to build cooperation and communication, and to ultimately achieve department objectives, and ensuring world class customer care.

He/She evaluates and makes recommendations that result in increased benefit for both customers and the organization and handles all queries, complaints and requests with minimum escalation and answers all inbound and outbound calls in a professional, courteous and efficient manner.

*Please note that the successful candidate will be required to work on a shift system.

The Company operates in an industry that works, and in which customers require support, twenty-four (24) hours per day, seven (7) days a week. Given the nature of the industry, you are required to work in accordance with the Company’s scheduled hour.

Main Duties and Responsibilities:

• Continuously seeks and capitalizes on opportunities to exceed the expectations of customers
• (internal and external) by placing a keen interest on understanding and effectively resolving customer-impacting issues in a professional and result-oriented manner.
• Resolves customer queries and provides alternatives: handset, products and services, billing, basic technical, general company information and mans corporate switchboard.
• Activations: activates all types of products and services e.g. corporate account, individual account, staff account, v/m, data, roaming, Home and Entertainment bundle or stand-alone packages etc.
• Liaise with Dealers: provides information regarding accounts – Mobile /Home and Entertainment.
• Adjustments on accounts on: recommendations, promise to pay and monetary adjustments/corrections, update account information
• Escalates problems in accordance with the query resolution procedure dictated by the Customer Care Centre.
• Performs related work: the duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to that position.

Qualifications:

• Five (5) CXC passes inclusive of Mathematics and English or High School Diploma
• Experience in and with the mobile telecommunications sector would be considered a valuable asset.
• An acceptable combination of academic qualifications and work experience may be considered in lieu of minimum requirements.

Functional Skills:

• Attentive to detail
• Self-motivated and result-oriented approach to work
• Strong organizational skills
• Ability to multi-task and deliver against competing priorities
• Ability to build strong relationships and work as part of inter-disciplinary teams
• Ability to strive in a fast-paced and demanding service environment
• Able to operate autonomously and demonstrate initiative in problem solving, decision making and proactive approach to job.
• Confidentiality and trustworthiness.
• Initiative and resourcefulness in the conduct of duties.
• Strong communication (oral and written) and interpersonal skills.
• Ability to relate to a diverse working environment.

APPLY ONLINE

Project Assistant (Kingston, Jamaica) - International Organization for Migration

The International Organization for Migration in Kingston is seeking a suitably qualified individual for the following position:

Project Assistant

The incumbent will provide administrative support for the International Organization for Migration Mission in Jamaica.

Salary: G-5 (UN Salary Scale)

Role Requirements:

• Assist with activities for all projects being managed by the mission
• Assist project managers in communication and liaison with government counterparts, project partners, and relevant stakeholders to ensure effective planning and implementation of project activities
• Coordinate logistics for conferences, meetings and events including organizing travel arrangements as necessary and preparing relevant materials
• Periodically update communication tools for all projects being managed by the mission and assist with the preparation of of donor reports as we as reports for meetings, conferences and events
• Assist project managers with preparing for periodic reviews and evaluation of projects
• Accompany project managers in discussions and meetings relevant to project implementation
• Review and provide input on project deliverables submitted by Consultants and all research plans, tools and reports developed by implementing partners
• Assist with the development of plans and terms of reference for all project components
• Develop concept notes and drafting of project proposals
• Comply with the "IOM Policy for a Respectful Working Environment", "IOM Confidentiality Agreement", IOM Data Protection Manual", "IOM Standards of Conduct", and the "IOM Policy on Reporting Irregular Practices, Wrongdoing and Misconduct".
• Perform such other related duties as may be assigned

Technical Competencies:

• Outstanding oral, written and interpersonal communication skills
• Excellent organizational skills
• Excellent problem resolution skills
• Excellent customer service skills
• Ability to work with minimal supervision, to multitask and cope with changing priorities
• Ability to maintain a high degree of confidentiality
• Sound integrity and judgement

Qualifications and Experience:

• University degree in the Social Sciences or a related field from an accredited academic institution
• Three (3) years of relevant professional experience in project implementation, preferably with an international organization and on matters related to migration

Applications should be submitted via email, no later than Sunday, March 29, 2020 to:

IOMKingston@iom.int with subject line Programme Assistant Vacancy.

We thank all applicants for your expressions of interest, however, only shortlisted candidates will be contacted.

**Only CARICOM nationals and residents with relevant permits are eligible for this vacancy.

Office Manager (All Saints, Antigua & Barbuda) - Antigua Storage Park

Responsibilities:

• Basic accounting 
• Customer Service 
• Credit control
• Banking 

Work hours: 8:00 am to 5:00 p.m, Monday to Friday.

Email applications to: paddyprendergast@gmail.com

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