Location: Grand Turk, TC
Company: Digicel
This role requires an experienced and mature operational sales professional with a keen business sense to meet and surpass (within the limits of established Digicel policies and procedures) the sales objectives and to ensure that the store delivers quality service to all customers at all times.
Main Duties and Responsibilities
- Supervises the function of all store employees and contributes to maximizing the overall profit of the store.
- Dispatches and coordinates customer installations, service calls with technicians whilst ensuring customer “Best in Class Experience” at all times.
Controls and analyses, on an on-going basis, the following:
- Customer satisfaction
- Stock availability and reconciliation
- The appearance of the store
- The delivery of customer service of the highest quality at all times
- On-the-job training for the Sales Experience Representatives
- Monitor dead stock/slow moving items and keep as low as possible to ensure inventory carry forward is kept at the minimum
- Daily sales reconciliation and deposits
- Cash handling procedures
- All Sales activities and sales results
- Increase Digicel Market Share in the consumer market in Grand Turk
- Implementation and adherence to sales strategies
- Attend and contribute to meetings
Qualifications and Experience Required
- Minimum requirement of an Associates Degree in Business Management, or related field
- Two years of experience in similar capacity
- Strong analytical, organizational and communication skills.
- Computer literacy in Microsoft Office Suite
- Great customer service and problem-solving skills
- Strong interpersonal skills
- Ability to supervise and motivate staff
- A second language (Creole, and/or Spanish) is desirable
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