Courtyard by Marriott
Port of Spain, Trinidad and Tobago
Job type: Part-time
Job Number 19000GDG
Job Category Loss Prevention & Security
Location Courtyard Port of Spain, Port of Spain, Trinidad and Tobago
Brand: Courtyard by Marriott
Schedule: Part-time
Relocation? No
Position Type Non-Management/Hourly
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With more than 330 managed locations in more than 20 countries Courtyard by Marriott offers a refreshing environment that helps guests stay connected and balanced. Working at Courtyard, you'll ensure guests have a smooth, productive stay that meets their personal and business needs. Find Your World™ at Courtyard by Marriott.
Duties:
- Conduct investigations and gather evidence related to theft/fraud or lost items, noise complaints, assault complaints, food poisoning complaints, and other guest complaints and incidents.
- Conduct interviews with relevant parties in order to obtain statements and information related to incidents.
- Assist with and notify manager/supervisor, local police, or other appropriate individuals in the event of accidents, attacks, or other incidents.
- Complete incident reports to document all Security/Loss Prevention related incidents such as theft, accidents, physical hazards, and fire alarms.
- Handle business interruptions and complaints, such as suspicious individuals, civil disturbances or demonstrations, noise complaints, intoxicated individuals, etc.
- Escort any unwelcome persons from the property without interrupting the orderly flow of property operation.
- Defuse guest or employee disturbances/altercations, including summoning appropriate authorities if necessary, and documenting incident.
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Additionally;
- Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications.
- Ensure uniform and personal appearance are clean and professional.
- Maintain confidentiality of proprietary information; protect company assets.
- Support all co-workers and treat them with dignity and respect.
- Support team to reach common goals. Comply with quality assurance expectations and standards.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.
- Assist with moving, lifting, carrying, and placing of objects weighing in excess of 75 pounds.
- Stand, sit, or walk for an extended period of time or for an entire work shift.
- Move at a speed that is required to respond to work situations (e. g., run, walk, jog).
- Read and visually verify information in a variety of formats (e. g., small print). Visually inspect tools, equipment, or machines (e. g., to identify defects).
- Enter and locate work-related information using computers and/or point of sale systems.
- Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
- Move through narrow, confined, or elevated spaces.
- Move over sloping, uneven, or slippery surfaces and steps.
- Move up and down stairs and/or service ramps.
- Welcome and acknowledge all guests according to company standards.
- Speak with others using clear and professional language, and answer telephones using appropriate etiquette.
- Maintain awareness of undesirable persons on property premises.
- Perform other reasonable job duties as requested by Supervisors.
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