Management Positions (St. Ann, Jamaica) - Decameron Club Caribbean Runaway Bay

Decameron Club Caribbean Runaway Bay, Ramada All-Inclusive Resort is seeking qualified and/or experienced candidates to fill the following vacancies: Guest Service Manager and Health and Safety Officer

Guest Service Manager

Roles and Responsibilities:

• Ensure that all Front Office Standards Operating policies and procedures are adhered
• Ensure procedures are being met or exceeded on a daily basis for all Guests
• Coordinate the arrival, stay and departure experience to ensure a seamless experience
• Liaise with all key departments to gather the correct information
• Communicate relevant information and special requirements to all departments to ensure the expectations of all guests are exceeded
• Work directly with the Front Office operation to ensure a seamless experience
• Contact guests during their stay and assist with any needs that arise
• Assume Manager on Duty shifts when needed
• Reply to all guest comments that are posted online on TripAdvisor, Expedia, etc.
• Participate actively in the investigation of guest accidents and issues, and timely report to HR when issues are related to employees.
• Review comment cards and guest satisfaction results with employees and HODs.
• Maintain a high visibility in public areas during peak times, providing immediate assistance to guests as requested.

Health and Safety Officer

Roles and Responsibilities:

• Planning of health and safety program and protocols
• Teaching supervisors, managers and other leaders in the company about health and safety standards
• Presenting safety training sessions to the company
• Ensuring compliance with OSHA, federal and state regulations
• Handling risk assessments to gather information on safety issues
• Verifying that employees consistently follow safety protocols
• Analyzing health and safety data
• Reviewing and recommending changes to regular activities
• Must be able to work in the field as the job position is not office based.
• Must be flexible and not place on a constrain work time as the hotel has different shifts to be covered.
• Must be someone that pays keen attention to tiny details
• Good leadership qualities are necessary to succeed in this position
• Possession of excellent communication skills

Required Knowledge, Skills and Competencies

• Sound knowledge of office practices and procedures;
• Good time management;
• Ability to use own initiative;
• Good interpersonal skills;
• Punctuality and attendance;
• Deportment;
• Good knowledge of relevant computer applications including word processing and spreadsheet;
• Good oral and written communication skills;
• Good planning and organizing skills;
• Customer Service and quality.

Email applications to: humanresources2.clubcaribbean@decameron.com 

Only shortlisted applicants will be contacted.