Decameron Club Caribbean Runaway Bay, Ramada All-Inclusive Resort is seeking qualified and/or experienced candidates to fill the following vacancies: Guest Service Manager and Health and Safety Officer
Guest Service ManagerRoles and Responsibilities:
- Ensure that all Front Office Standards Operating policies and procedures are adhered
- Ensure procedures are being met or exceeded on a daily basis for all Guests
- Coordinate the arrival, stay and departure experience to ensure a seamless experience
- Liaise with all key departments to gather the correct information
- Communicate relevant information and special requirements to all departments to ensure the expectations of all guests are exceeded
- Work directly with the Front Office operation to ensure a seamless experience
- Contact guests during their stay and assist with any needs that arise
- Assume Manager on Duty shifts when needed
- Reply to all guest comments that are posted online on TripAdvisor, Expedia, etc.
- Participate actively in the investigation of guest accidents and issues, and timely report to HR when issues are related to employees.
- Review comment cards and guest satisfaction results with employees and HODs.
- Maintain a high visibility in public areas during peak times, providing immediate assistance to guests as requested.
Health and Safety Officer
Roles and Responsibilities:
- Planning of health and safety program and protocols
- Teaching supervisors, managers and other leaders in the company about health and safety standards
- Presenting safety training sessions to the company
- Ensuring compliance with OSHA, federal and state regulations
- Handling risk assessments to gather information on safety issues
- Verifying that employees consistently follow safety protocols
- Analyzing health and safety data
- Reviewing and recommending changes to regular activities
- Must be able to work in the field as the job position is not office based.
- Must be flexible and not place on a constrain work time as the hotel has different shifts to be covered.
- Must be someone that pays keen attention to tiny details
- Good leadership qualities are necessary to succeed in this position
- Possession of excellent communication skills
- Sound knowledge of office practices and procedures;
- Good time management;
- Ability to use own initiative;
- Good interpersonal skills;
- Punctuality and attendance;
- Deportment;
- Good knowledge of relevant computer applications including word processing and spreadsheet;
- Good oral and written communication skills;
- Good planning and organizing skills;
- Customer Service and quality.
Only shortlisted applicants will be contacted.
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