Saturday, June 8, 2024

Management Positions (St. Ann, Jamaica) - Decameron Club Caribbean Runaway Bay



Decameron Club Caribbean Runaway Bay, Ramada All-Inclusive Resort is seeking qualified and/or experienced candidates to fill the following vacancies: Guest Service Manager and Health and Safety Officer

Guest Service Manager

Roles and Responsibilities:
  • Ensure that all Front Office Standards Operating policies and procedures are adhered
  • Ensure procedures are being met or exceeded on a daily basis for all Guests
  • Coordinate the arrival, stay and departure experience to ensure a seamless experience
  • Liaise with all key departments to gather the correct information
  • Communicate relevant information and special requirements to all departments to ensure the expectations of all guests are exceeded
  • Work directly with the Front Office operation to ensure a seamless experience
  • Contact guests during their stay and assist with any needs that arise
  • Assume Manager on Duty shifts when needed
  • Reply to all guest comments that are posted online on TripAdvisor, Expedia, etc.
  • Participate actively in the investigation of guest accidents and issues, and timely report to HR when issues are related to employees.
  • Review comment cards and guest satisfaction results with employees and HODs.
  • Maintain a high visibility in public areas during peak times, providing immediate assistance to guests as requested.

Health and Safety Officer

Roles and Responsibilities:
  • Planning of health and safety program and protocols
  • Teaching supervisors, managers and other leaders in the company about health and safety standards
  • Presenting safety training sessions to the company
  • Ensuring compliance with OSHA, federal and state regulations
  • Handling risk assessments to gather information on safety issues
  • Verifying that employees consistently follow safety protocols
  • Analyzing health and safety data
  • Reviewing and recommending changes to regular activities
  • Must be able to work in the field as the job position is not office based.
  • Must be flexible and not place on a constrain work time as the hotel has different shifts to be covered.
  • Must be someone that pays keen attention to tiny details
  • Good leadership qualities are necessary to succeed in this position
  • Possession of excellent communication skills
Required Knowledge, Skills and Competencies
  • Sound knowledge of office practices and procedures;
  • Good time management;
  • Ability to use own initiative;
  • Good interpersonal skills;
  • Punctuality and attendance;
  • Deportment;
  • Good knowledge of relevant computer applications including word processing and spreadsheet;
  • Good oral and written communication skills;
  • Good planning and organizing skills;
  • Customer Service and quality.
Email applications to: humanresources2.clubcaribbean@decameron.com 

Only shortlisted applicants will be contacted.






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