Customer Care Agent (Kingston, Jamaica) - Digicel

Location: Kingston, JM, WI

Company: Digicel

Digicel Group is a total communications and entertainment provider with operations in 31 markets in the Caribbean, Central America and Asia Pacific.

After 18 years of operation, total investment to date stands at over US$5 billion worldwide. The company is renowned for delivering best value, best service and best network.

Digicel also runs a host of community-based initiatives across its markets and has set up Digicel Foundations in Haiti, Jamaica, Papua New Guinea and Trinidad and Tobago which focus on educational, cultural and social development programmes.

Visit www.digicelgroup.com for more information.

Primary objective of the job:

• To respond to customers’ queries and complaints via the (phone, email and webchat) providing clear and accurate information regarding company services, billing and retention.

Main Duties and Responsibilities

• Resolve/Respond to customers queries:
• On products and services, billing, general package information etc.
• Taking ownership of customer service issues to ensure resolution to the company’s standards.
• Add value to each customers’ experience:
• Retain or re-establish relationships with customers by building rapport
• Maximizing of revenue generating opportunities through up-selling to existing customers
• Documentation of customer queries:
• Record each customer’s query or concern and the resolution or recommendation provided
• Adjustments:
• Activate/adjust accounts for customers on the subject service/credit extensions, reconnections, change of services, enabling/disabling subscriptions, upgrading/downgrading package etc.
• Assist the process for installation of new service.

Academic qualifications and experience required for job:

• Minimum 5 CSEC or GCE O’Levels general proficiency passes (Grade I, II, III) or CAPE (Grade I, II, III, IV, V) including English Language and Mathematics or a quantitative subject

Functional Skills:

• Excellent oral and written communication skills
• Excellent interpersonal skills
• Excellent telephone techniques
• Time management skills
• Ability to work well under pressure
• Telecoms experience
• Strong problem solving skills

Working Condition:

• 24/7 shift environment with scheduled tours based on the needs of the Call Center inclusive of Extra Time

APPLY ONLINE

Contact Centre Agents Job Fair (Montego Bay, Jamaica) - Island Routes Caribbean Adventures

Island Routes Caribbean Adventures offers an exciting opportunity for enthusiastic and personable persons to join our fun team.

Come and join us on an exciting Caribbean journey!

Job Fair 

We are welcoming dynamic applicants interested in joining our Contact Centre Operation.

Location: 9 Queen's Drive, Montego Bay, St. James 

Date and Time: February 5th and 6th, 9 a.m. to 2 p.m. each day.


Bring with you:

• Updated résumé
• Two (2) passport sized photographs 
• Copies of NIS, TRN, Government issued ID
• Copies of qualifications 

Join the #LiveFunner team!

Teleperformance accepting walk-in candidates from Montego Bay

DESCRIPTION
Call Center Agent- Montego Bay

 Teleperformance is now accepting walk-in candidates from Monday to Friday, 8am -2pm.

If you are looking for a great way to kick-start your career within a growing industry, our doors are open to you!

You should be 18 years or older, possess a valid ID, NIS and TRN, and be flexible to work up to 10pm and beyond.

Come over and talk to us at 1 Mangrove Way, Montego Bay Freezone, Freeport.

All Teleperformance employees enjoy:

• Free Wi-Fi
• Free lunches and snacks while in classroom training
• Free shuttle bus
• Health benefits, Paid time off
• Wellness Center with Nurse, Doctor and Counselor on site
• Management Training Program
• Onsite banking options and financial planning assistance
• Daily transportation allowance for shifts ending after midnight 
• Additional bonus for employees covering overnight shifts 
• Employee Engagement Programs: Staff Parties, Sports Clubs, Fun Festival Talent Show and much more!  

We serve clients across a variety of industries including retail, banking, telecommunications, travel and hospitality.

Teleperformance is a people company. Our people represent us, make us successful, and make us proud. We believe in rewarding our team members through competitive compensation, supportive management and excellent growth and training opportunities. 98% of advancements are done from within.

200 Call Center Positions Available! (Montego Bay, Jamaica) - Teleperformance

New Year, New You!

CALL CENTER AGENTS. OVER 200 CALL CENTRE POSITIONS AVAILABLE FOR THE NEW YEAR!

Teleperformance is starting 2019 with a bang! We have exciting career opportunities just for you. Over 200 positions available during the month of January!!

Apply today!

Teleperformance is a people company. Our people represent us, make us successful, and make us proud. We are moved by passion. It defines us. It motivates us. It moves us forward. It is part of everything they do.

Our ideal candidate should:

• Be Flexible to work up to midnight and beyond including weekends
• Be 18 years of age or older
• Possess a valid Jamaican ID, NIS and TRN 
• Have excellent verbal communication skills
• Be self-motivated
• Have the ability to problem solve creatively
• Be proficient in time management
• Have a strong desire to achieve goals
• Possess basic computer knowledge/skills- including the ability to type 20 WPM- please see our typing tutorial on our Facebook page- Teleperformance Jamaica-as a handy tool to assist you with your typing skills
• Have the ability and openness to work with a diverse customer base
• Be able to work well in team settings

We are proud to be part of the Teleperformance family and offer our team members a great place to work and much more.

• Competitive hourly pay plus incentives
• Free Wi-Fi
• Free lunches and snacks while in classroom training
• Free shuttle bus
• Health benefits, Paid time off
• Nurse, Doctor and Counselor on site
• Employee Engagement Programs: Staff Parties, Sports Clubs, Fun Festival Talent Show and much more!  

This position is only available in Montego Bay at our 1 Mangrove Way Freezone location.

Email applications to:  mbjrecruiting@teleperformance.com

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Customer Service Representative (Montego Bay, Jamaica) - ItelBPO Smart Solutions

DESCRIPTION
The Customer Service Representative is responsible for delivering a professional and friendly customer service experience. Ensures customers are satisfied and remain loyal by providing assistance and resolving a wide variety of issues. To remain motivated and enthused about the service you provide.


We are looking for persons to join our itelbpo Smart Solutions Family at our Montego Bay location as Customer Service Representatives!

Are you a cooperative and sympathetic listener?
Do you enjoy working in a customer service, team-oriented environment?
Are you people-focused and willing to give helpful service?


FUNdamental Skills

• Education: Preferred passes in Maths and English  at CSEC or equivalent level
• Excellent communication and active listening skills, including the ability to speak, read and write fluently in English
• Computer proficiency, including ability to easily navigate and toggle between multiple screens, talk and type at the same time and troubleshoot basic computer issues
• Minimum typing speed of 40 wpm
• Must be 18 years and older
• Must possess a valid Jamaican ID (Passport, National ID or Driver’s License)

YOUR TIME...OUR TIME

This is a full-time career with growth potentials.
Flexibility is key as this roles operates days, nights, holidays and weekends.
This position is most easily accessible for candidates in St. James and surrounding areas.


Joining the itel family, you will experience ….

• Paid Training- Monday through Friday, 8am to 5pm daily.  Training will extend two weeks.
• Excellent training and supervisory support - to help you feel comfortable servicing our customers.
• Opportunity for advancement -75% of our leaders, managers, and operational personnel started their careers in this entry level position
• Competitive Salary
• Health and Life Insurance
• Lunch benefits
• Free transportation 
• Free Wi-Fi
• Beautiful location, cafeteria onsite, Chill room, friendly staff

A fun environment! We respect our employees and strive to make our environment exciting and fun!

Submit applications to:  jobs@itelbpo.com




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Sales & Reservations Rep. (Kingston, Jamaica) - Alorica

DESCRIPTION
Responsible for receiving and processing incoming/Outgoing phone calls for dedicated clients in accordance with policies, procedures, quality standards, and federal laws and regulations.


JOB SUMMARY

Working at Alorica, your mission will be to provide quality services to Customers via phone, make effective recommendations in order for customers to make informed decisions. You will be charged to market & sell products and services of the client.  You will be helping to increase customers' confidence in the brand and helping them become more familiar with the specific products and services offered.   So only the awesome need apply!

GET TO KNOW US                                                     

Who Is Alorica?

At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands – the ones you love and use every day!  We offer the financial stability and growth potential to provide a solid foundation for early career development…and a trendy ambiance to make work a fun space! Our team spans hundreds of locations around the globe, with over a hundred thousand awesome employees…and you could be the next one!

Why should you join our awesome team?

As a member of our #CoolCenter, you’ll have the opportunity to work in an exciting and collaborative environment, with a diverse group of experienced professionals that will help you advance your career.  As an Alorican, you’ll also enjoy additional benefits...

Benefits:

• Full-time jobs (instead of short-term contracts)
• Performance bonuses
• Health Insurance
• Life Insurance
• Educational scholarships
• Professional Development opportunities
• Discounts on local products and services
• Fun cultural and community outreach activities

KEY JOB RESPONSIBILITIES 

• Marketing and sales of products of the client and companys brand.
• Maintain a high level of professionalism.
• Field billing inquiries from customers, provide plan upgrade information.
• Provide prompt resolution to customer inquiries by providing appropriate and accurate information.
• Maintain diplomacy when addressing escalated matters.

JOB REQUIREMENTS

Minimum

• Education: Minimum 2 CXC subjects including English Language
• Language: Strong oral communication skills
• Demonstrated problem-solving skills.
• Demonstrated strong familiarity (and aptitude for learning); Critical Thinking ablility, conversational and persuasive.
• Excellent data entry skills in accuracy
• Typing Speed of 25 words per minute
• Ability to maintain the highest level of confidentiality 

Preferred

• Sales/Marketing experience is a plus (soft skills training is provided if necessary).
• Able to navigate different Internet tabs at the same time(ablility to multi-task).
• Demonstrated strong familiarity (and aptitude for learning) of Microsoft Windows and browner applications.
• Ability to deal with stress and work pressure in fast pace environment.
• Ability to work in a team-fostered environment.

Please complete our online application form at http://hireiq.ly/go/f75IByfo0JDP




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Customer Service Representative (Kingston, Jamaica) - ItelBPO Smart Solutions

DESCRIPTION


The Customer Service Representative is responsible for delivering a professional and friendly customer service experience. Ensures customers are satisfied and remain loyal by providing assistance and resolving a wide variety of issues. To remain motivated and enthused about the service you provide.

We are looking for persons to join our itelbpo Smart Solutions Family at our Kingston location as Customer Service Representatives!

Are you a cooperative and sympathetic listener?
Do you enjoy working in a customer service, team-oriented environment?
Are you people-focused and willing to give helpful service?


FUNdamental Skills

• Education: Preferred passes in Maths and English  at CSEC or equivalent level
• Excellent communication and active listening skills, including the ability to speak, read and write fluently in English
• Computer proficiency, including ability to easily navigate and toggle between multiple screens, talk and type at the same time and troubleshoot basic computer issues
• Minimum typing speed of 25 to 35 wpm
• Must be 18 years and older
• Must possess a valid Jamaican ID (Passport, National ID or Driver’s License)

YOUR TIME...OUR TIME

This is a full-time career with growth potentials.
Flexibility is key as this roles operates days, nights, holidays and weekends.
This position is most easily accessible for candidates in Kingston, St Andrew and surrounding areas.


Joining the itel family, you will experience ….

• Paid Training- Monday through Friday, 8am to 5pm daily.  Training will extend two weeks.
• Excellent training and supervisory support - to help you feel comfortable servicing our customers.
• Opportunity for advancement -75% of our leaders, managers, and operational personnel started their careers in this entry level position
• Competitive Salary
• Health and Life Insurance
• Lunch benefits
• Free transportation 
• Free Wi-Fi
• Beautiful location, cafeteria onsite, Chill room, friendly staff
• A fun environment! We respect our employees and strive to make our environment exciting and fun!

Submit applications to:  jobs@itelbpo.com




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Customer Service Representative (Kingston, Jamaica) - Hinduja Global Solutions (HGS)

Location: 12-14 Worthington Terrace, 
                  Kingston 5, Jamaica W.I.

DESCRIPTION
Respond to customers by providing product and service information; resolving product and service problems.

Position Summary                                         

• Should be responsible for delivering outstanding customer service
• Upbeat, outgoing, motivated persons, with the entrepreneurial spirit needed.  
• Ensures customer satisfaction and loyalty by assisting and resolving a wide variety of technical requests, inquiries and complaints.

Roles and Responsibilities

• Handles inbound technical calls effectively and efficiently through the use of proactive customer service and call control techniques and proven technical troubleshooting procedures
• Creates an exceptional experience for the customer by using professional customer service techniques, personalizing and focusing on adding value to the call
• Retains existing customer/services through the use of proactive customer service/consulting techniques and enabling customers to perceive value in the service
• Resolves customer questions/concerns efficiently and effectively through the use of active listening and personalizing techniques and by focusing on adding value
• Resolves problems on the first call, and with a minimum of transfers by consistently improving personal technical knowledge and understanding
• Manipulate systems and escalate issues to the appropriate personnel for final resolution.
• Participates in ongoing training in keeping with Client’s request and changing business strategies.
• Maintains call performance goals (i.e. AHT, quality and schedule adherence)
• Adheres to HGS’ policies and procedures.
• Maintains a positive attitude and support HGS’ Commitment to Excellence.
• Performs other duties as assigned.

Essential Knowledge, Skills and Training

• Must possess strong interpersonal techniques:  is positive, pleasant, respectful and customer focused
• Must possess a good command of the English language, including excellent enunciation and grammar
• Ability to retain detailed important information and/or instruction
• Ability to solve complex problems in a Customer Service oriented environment
• Competence in the use of Microsoft Office Suite
• Ability to comprehend, capture and interpret basic customer information
• Demonstrated ability to communicate effectively, both written and oral
• Ability to exercise emotional sensitivity to customer needs and challenges
• Professional attitude, enthusiastic and reliable.
• Sound knowledge of telephone etiquette

Qualifications and Experience

• Successful completion of 5 CXC subjects including English and a numeric subject
• College and/or professional training in Technology, an asset
• Proficient with PCs
• Professional attitude, enthusiastic and reliable
• Excellent oral and written communication skills
• Technical aptitude
• Experience working in a performance based customer service entity

Click to send application to Employer





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Call Center Agents (Montego Bay, Jamaica) - Teleperformance

Your future depends on what you do today.

Start the New Year with a new career at Teleperformance! We have exciting opportunities in customer service, sales, reservations, technical support and collections!

This is Teleperformance

A company that inspires to learn, to teach, to grow, to get things done. A company that motivates because being happy to make a difference. A company where we believe in people, where teamwork wins!

Our ideal candidate should:

• Be Flexible to work up to midnight and beyond including weekends
• Be 18 years of age or older
• Possess a valid Jamaican ID, NIS and TRN 
• Have excellent verbal communication skills
• Be self-motivated
• Have the ability to problem solve creatively
• Be proficient in time management
• Have a strong desire to achieve goals
• Possess basic computer knowledge/skills- including the ability to type 20 WPM- please see our typing tutorial on our Facebook page- Teleperformance Jamaica-as a handy tool to assist you with your typing skills
• Have the ability and openness to work with a diverse customer base
• Be able to work well in team settings

We are proud to be part of the Teleperformance family and offer our team members a great place to work and much more.

• Competitive hourly pay plus incentives
• Free Wi-Fi
• Free lunches and snacks while in classroom training
• Free shuttle bus
• Health benefits, Paid time off
• Nurse, Doctor and Counselor on site
• Employee Engagement Programs: Staff Parties, Sports Clubs, Fun Festival Talent Show and much more!  

Secure your position today and relax throughout the holidays!

Email applications (cover letter and resume) to:  mbjrecruiting@teleperformance.com



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Customer Service Representative (Montego Bay, Jamaica) - Etech Global Services LLC

Job Function: Customer Service Representative - Retention

JOB SUMMARY:

This position is responsible for providing service to the customer base of Spark Energy Electricity and Gas, and other potential organizations.  These entities offer retail natural gas or electricity to residential and commercial customers across the country.  Individual must excel in a dynamic, troth oriented, team environment.  Spark Energy is committed to providing outstanding customer service, and this individual must personify this attitude.

SUMMARY OF ESSENTIAL JOB FUNCTIONS:

• Field incoming customer service calls, assuming responsibility to resolve customer issues in an accurate and timely manner
• Research account status and identify account issues
• Address billing inquiries and resolve billing disputes
• Process disconnection and reconnection requests
• Enroll customers and resolve enrollment issues
• Provide price quotes to prospective customers
• Follow up with customers to attain required account information

MINIMUM REQUIREMENTS:

• Minimum of 1 year of experience in an inbound call center environment, with customer care experience strongly preferred.
• Bilingual (English/Spanish) strongly preferred.
• Must be flexible to work a variety of shifts between 7:00 AM - 7:00 PM Monday - Saturday (approximately 40 hours worked per week).
• Previous sales experience required.
• Experience in natural gas retail market preferred.
• Experience in similar markets such as utilities, telecom, or cable preferred
• High School Diploma, 4 CXC’s including English Language, CAPE Studies or College Exposure of Marketing/Sales.
• Solid data entry skills.

  Here is a look at Etech Jamaica:

• Employee Referral Program
• Health and Life Insurance Benefit – Partial
• Free Shuttle Service for late shifts
• Night Shift Differential
• Paid Training
• Career Advancement Program
• Bonuses and incentives based on campaign
• Monthly Rewards and Recognition and Birthday Club
• Opportunity to participate in Monthly Give Back Initiatives for the Community

Email cover letter and resume to:  jamapp@etechtexas.com





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Tele-Collections Agent (Kingston, Jamaica) - Digicel

   
Job Function: Sales and Distribution
Location: Jamaica - HQ
Digicel Group is a total communications and entertainment provider with operations in 32 markets in the Caribbean, Central America and Asia Pacific.

After 16 years of operation, total investment to date stands at over US$5 billion worldwide. The company is renowned for delivering best value, best service and best network.

Digicel also runs a host of community-based initiatives across its markets and has set up Digicel Foundations in Haiti, Jamaica, Papua New Guinea and Trinidad and Tobago which focus on educational, cultural and social development programmes.

The Digicel 2030 global transformation programme sees it promising customers a completely new communications and entertainment experience made possible by a more agile, customer-centric application of resources and investment.  

Digicel is one of the first communications and entertainment providers in the world to initiate a wide scale transformation agenda. The core elements of the Digicel 2030 transformation see it undertaking a complete re-design of the organizational structure; putting customers in control and making a commitment to deliver a superior superfast network experience.

Visit www.digicelgroup.com for more information.

Job Title: Tele-Collections Agent
Location: Jamaica Market

Summary/Objective:
To maximize revenue collections and subscriber growth opportunities via inbound/outbound calls and bad debt collection from customers

Main Duties and Responsibilities:

• Maintain the highest value of customer experience for Digicel Home Entertainment services to new and existing customers for longevity in the customer base
• Regain churned customers for the other markets and reduce bad debt via rapport building
• Upsell existing customers with additional products and services, enhancing their experience on Digicel Home and Entertainment and improve retention
• Escalate issues to the dedicated support teams according to the query resolution procedures
• Accurately record in detail customers request(s)
• Achieve monthly set Key Performance Indicators (KPI)
• Modify packages as per customers’ request and follow up on customer’s queries
• Assist the process for installs, reconnections, change of services, 
• service issues and special request orders into system

Qualifications:

• Minimum five (5) CXC or GCE O’ Levels (including English Language and a Numerical Subject)
• Proficient in Microsoft Office
• Sales experience with demonstrated success
• Customer service experience is an asset

Functional Skills: 

• Selling or Influencing Others
• Excellent oral and written communication skills
• Excellent interpersonal skills
• Excellent telephone etiquette
• Time management skills
• Ability to work well under pressure
• Telecoms experience
• Results/Target driven
• Highly tolerant of rejection
• Additional Role Requirements: 
• Predominantly 8am – 5pm; may be required to work overtime to meet monthly deadlines when necessary
• Expected to operate within an “open” concept office environment
• 24 hour shift system starting as early as 8am

CLICK TO APPLY ONLINE




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In-House Debt Collector (May Pen, Clarendon, Jamaica)

International call center in May Pen, Clarendon is seeking to hire an experienced In-House Debt Collector.

Requirements:

• Proven successful track record in debt collection
• Intermediate skills using MS Office and QuickBooks
• Demonstrate skill in negotiating and resolving conflicts
• Ability to speak persuasively and listen critically
• Ability to multi task and meet tight deadlines
• Prioritize multiple tasks to ensure the successful completion of each debt collection attempt
• Call center experience preferred
• Associate degree or diploma in Business Studies

Email resumes and application letters to:  Job.vacancies62@gmail.com or call: (876) 997-2366-7 for queries.

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Customer Service Representatives (Montego Bay, Jamaica) - Horizon Telesource

DESCRIPTION
Immediate opening for full-time Customer Service Representatives.


Job Summary:

We are seeking quality candidates to fill openings for full-time Customer Service Representatives at our Cazoumar Free Zone location.  Become part of our winning team and let us show you how to get to the top of your career and unleash your income potential while acquiring certification as an Energy Products Specialist.  Attractive base compensation, performance compensation and benefits.

Core Responsibilities:

• Handle inbound/outbound calls; Contact customers by phone to offer them the best solution to match their needs
• Follow up diligently on all scheduled customer call back
• Send sales and marketing information to customers
• Manage database of prospects using CRM and dialer technology
• Review call and enrollment reports to ensure enrolment targets are met
• Analyze calling patterns to ensure most effective customer contact strategies are used
• Maintain personal knowledge base of all marketing programs, contract terms and regulatory rules

Required Qualifications, Skills and Experience:

• 5 CXC subjects or higher, including English
• English language proficiency with a clear accent
• Typing speed of at least 45 wpm
• Proficient in Microsoft office
• Comfortable working with CRM and phone dialer systems
• Customer service sales experience

We are pleased to offer the following:

• Paid Training
• Free Lunch
• Free round-trip transportation from downtown
• Health insurance coverage (after 90 days)
• Competitive wages

We thank everyone for their interest in this position. Only those selected for an interview will be contacted. Please note that those candidates who were interviewed within the last month and were not selected to move forward will not be granted another interview at this time.  

Please be advised that candidates must be able to work on Saturdays to be considered for this role.

This position is only available to residents of Jamaica.


Click to send application to Employer





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