Monday, June 9, 2025

Customer Experience Advisor (Kingston, Jamaica) - VXI Jamaica


 

Job Description

It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.

The opportunity:
  • Full-time positions
  • An exciting, fast paced call center environment centrally located in Kingston
  • Competitive base hourly wage
  • Aggressive Sales and Customer Satisfaction commission and incentive programs
  • Overtime earnings opportunity
  • Long term opportunities for advancement and promotion
Duties and Responsibilities:
  • Respond to customer inquiries (via telephone, email, chat, social media and other mediums according to assigned team requirements)
  • Answering Inbound calls, providing product information and selling our well-known communication/home entertainment client's channels, content packages, and Internet/Home phone services to prospective customers
  • Meeting or exceeding the client's Key Performance Indicators and guidelines in addition to company policies and procedures (including daily weekly and monthly sales targets and Net Promoter customer satisfaction objectives)
  • Must maintain an acceptable level of performance week over week, month over month
  • Must be capable of working in a high energy, high pressure, fun professional environment that is focused on delivering exceptional sales results and high customer satisfaction
  • Provide exceptional service to customers during each interaction
  • Address all customer concerns and inquiries
  • Engage customers in discovery dialogue designed to determine their needs and best programming, product or service selection
  • Adhere to all company guidelines regarding the delivery of sales to customers
  • Escalate problematic customer issues to management according to standard operating procedures
  • Properly document each customer interaction according to company standard operating procedures
  • Maintain an excellent on-time attendance record (schedule adherence)
  • Adhere to company quality assurance guidelines and standard operating procedures
  • Act with the highest levels of integrity and professionalism in each customer interaction

Requirements:
  • Three (3) CXC subjects including English Language or 2 CXC subjects and City & Guilds Level 3 English
  • Work experience is a plus but not required
  • Exemplary Attendance Records with Previous Employers
  • Proficient in Microsoft Office Products (Word, Excel, Powerpoint, etc.) and other computer-based systems
  • Excellent written and verbal communication skills
  • Excellent typing skills
Additional Company Requirements (If successful):
  • On condition of employment you will be required to:
  • Submit to a drug test
  • Process a police record certificate
On condition of employment you will be required to present the following;
  • Updated resume
  • 2 passport size photos
  • Educational qualifications
  • Birth Certificate and Marriage Certificate(if applicable)
  • Any Valid Government issued photo identification (Passport, Driver's Licence, or National ID
  • TRN & NIS cards
  • Active Bank Account from any major financial institution. CIBC account is preferred.
Employee Benefits include:
  • Paid training for all accounts
  • Health Insurance and Life Insurance
  • Transportation
  • No experience required
Apply Now

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!





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