Job Description
It's fun to work in a company where people truly BELIEVE in what they are doing!We're committed to bringing passion and customer focus to the business.
The opportunity:
- Full-time positions
- An exciting, fast paced call center environment centrally located in Kingston
- Competitive base hourly wage
- Aggressive Sales and Customer Satisfaction commission and incentive programs
- Overtime earnings opportunity
- Long term opportunities for advancement and promotion
- Respond to customer inquiries (via telephone, email, chat, social media and other mediums according to assigned team requirements)
- Answering Inbound calls, providing product information and selling our well-known communication/home entertainment client's channels, content packages, and Internet/Home phone services to prospective customers
- Meeting or exceeding the client's Key Performance Indicators and guidelines in addition to company policies and procedures (including daily weekly and monthly sales targets and Net Promoter customer satisfaction objectives)
- Must maintain an acceptable level of performance week over week, month over month
- Must be capable of working in a high energy, high pressure, fun professional environment that is focused on delivering exceptional sales results and high customer satisfaction
- Provide exceptional service to customers during each interaction
- Address all customer concerns and inquiries
- Engage customers in discovery dialogue designed to determine their needs and best programming, product or service selection
- Adhere to all company guidelines regarding the delivery of sales to customers
- Escalate problematic customer issues to management according to standard operating procedures
- Properly document each customer interaction according to company standard operating procedures
- Maintain an excellent on-time attendance record (schedule adherence)
- Adhere to company quality assurance guidelines and standard operating procedures
- Act with the highest levels of integrity and professionalism in each customer interaction
Requirements:
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
- Three (3) CXC subjects including English Language or 2 CXC subjects and City & Guilds Level 3 English
- Work experience is a plus but not required
- Exemplary Attendance Records with Previous Employers
- Proficient in Microsoft Office Products (Word, Excel, Powerpoint, etc.) and other computer-based systems
- Excellent written and verbal communication skills
- Excellent typing skills
- On condition of employment you will be required to:
- Submit to a drug test
- Process a police record certificate
- Updated resume
- 2 passport size photos
- Educational qualifications
- Birth Certificate and Marriage Certificate(if applicable)
- Any Valid Government issued photo identification (Passport, Driver's Licence, or National ID
- TRN & NIS cards
- Active Bank Account from any major financial institution. CIBC account is preferred.
- Paid training for all accounts
- Health Insurance and Life Insurance
- Transportation
- No experience required
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
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