Customer Care Agent (Kingston, Jamaica) - Digicel

Location: Kingston, JM, WI

Company: Digicel

Digicel Group is a total communications and entertainment provider with operations in 31 markets in the Caribbean, Central America and Asia Pacific.

After 18 years of operation, total investment to date stands at over US$5 billion worldwide. The company is renowned for delivering best value, best service and best network.

Digicel also runs a host of community-based initiatives across its markets and has set up Digicel Foundations in Haiti, Jamaica, Papua New Guinea and Trinidad and Tobago which focus on educational, cultural and social development programmes.

Visit www.digicelgroup.com for more information.

Primary objective of the job:

• To respond to customers’ queries and complaints via the (phone, email and webchat) providing clear and accurate information regarding company services, billing and retention.

Main Duties and Responsibilities

• Resolve/Respond to customers queries:
• On products and services, billing, general package information etc.
• Taking ownership of customer service issues to ensure resolution to the company’s standards.
• Add value to each customers’ experience:
• Retain or re-establish relationships with customers by building rapport
• Maximizing of revenue generating opportunities through up-selling to existing customers
• Documentation of customer queries:
• Record each customer’s query or concern and the resolution or recommendation provided
• Adjustments:
• Activate/adjust accounts for customers on the subject service/credit extensions, reconnections, change of services, enabling/disabling subscriptions, upgrading/downgrading package etc.
• Assist the process for installation of new service.

Academic qualifications and experience required for job:

• Minimum 5 CSEC or GCE O’Levels general proficiency passes (Grade I, II, III) or CAPE (Grade I, II, III, IV, V) including English Language and Mathematics or a quantitative subject

Functional Skills:

• Excellent oral and written communication skills
• Excellent interpersonal skills
• Excellent telephone techniques
• Time management skills
• Ability to work well under pressure
• Telecoms experience
• Strong problem solving skills

Working Condition:

• 24/7 shift environment with scheduled tours based on the needs of the Call Center inclusive of Extra Time

APPLY ONLINE

Contact Centre Agents Job Fair (Montego Bay, Jamaica) - Island Routes Caribbean Adventures

Island Routes Caribbean Adventures offers an exciting opportunity for enthusiastic and personable persons to join our fun team.

Come and join us on an exciting Caribbean journey!

Job Fair 

We are welcoming dynamic applicants interested in joining our Contact Centre Operation.

Location: 9 Queen's Drive, Montego Bay, St. James 

Date and Time: February 5th and 6th, 9 a.m. to 2 p.m. each day.


Bring with you:

• Updated résumé
• Two (2) passport sized photographs 
• Copies of NIS, TRN, Government issued ID
• Copies of qualifications 

Join the #LiveFunner team!

Teleperformance accepting walk-in candidates from Montego Bay

DESCRIPTION
Call Center Agent- Montego Bay

 Teleperformance is now accepting walk-in candidates from Monday to Friday, 8am -2pm.

If you are looking for a great way to kick-start your career within a growing industry, our doors are open to you!

You should be 18 years or older, possess a valid ID, NIS and TRN, and be flexible to work up to 10pm and beyond.

Come over and talk to us at 1 Mangrove Way, Montego Bay Freezone, Freeport.

All Teleperformance employees enjoy:

• Free Wi-Fi
• Free lunches and snacks while in classroom training
• Free shuttle bus
• Health benefits, Paid time off
• Wellness Center with Nurse, Doctor and Counselor on site
• Management Training Program
• Onsite banking options and financial planning assistance
• Daily transportation allowance for shifts ending after midnight 
• Additional bonus for employees covering overnight shifts 
• Employee Engagement Programs: Staff Parties, Sports Clubs, Fun Festival Talent Show and much more!  

We serve clients across a variety of industries including retail, banking, telecommunications, travel and hospitality.

Teleperformance is a people company. Our people represent us, make us successful, and make us proud. We believe in rewarding our team members through competitive compensation, supportive management and excellent growth and training opportunities. 98% of advancements are done from within.

200 Call Center Positions Available! (Montego Bay, Jamaica) - Teleperformance

New Year, New You!

CALL CENTER AGENTS. OVER 200 CALL CENTRE POSITIONS AVAILABLE FOR THE NEW YEAR!

Teleperformance is starting 2019 with a bang! We have exciting career opportunities just for you. Over 200 positions available during the month of January!!

Apply today!

Teleperformance is a people company. Our people represent us, make us successful, and make us proud. We are moved by passion. It defines us. It motivates us. It moves us forward. It is part of everything they do.

Our ideal candidate should:

• Be Flexible to work up to midnight and beyond including weekends
• Be 18 years of age or older
• Possess a valid Jamaican ID, NIS and TRN 
• Have excellent verbal communication skills
• Be self-motivated
• Have the ability to problem solve creatively
• Be proficient in time management
• Have a strong desire to achieve goals
• Possess basic computer knowledge/skills- including the ability to type 20 WPM- please see our typing tutorial on our Facebook page- Teleperformance Jamaica-as a handy tool to assist you with your typing skills
• Have the ability and openness to work with a diverse customer base
• Be able to work well in team settings

We are proud to be part of the Teleperformance family and offer our team members a great place to work and much more.

• Competitive hourly pay plus incentives
• Free Wi-Fi
• Free lunches and snacks while in classroom training
• Free shuttle bus
• Health benefits, Paid time off
• Nurse, Doctor and Counselor on site
• Employee Engagement Programs: Staff Parties, Sports Clubs, Fun Festival Talent Show and much more!  

This position is only available in Montego Bay at our 1 Mangrove Way Freezone location.

Email applications to:  mbjrecruiting@teleperformance.com

Looking for a housekeeping, babysitting, helper or gardener/handyman work? Go here: https://876domesticworkerscaregivers.blogspot.com - 876 Domestic Workers and Caregivers

Customer Service Representative (Montego Bay, Jamaica) - ItelBPO Smart Solutions

DESCRIPTION
The Customer Service Representative is responsible for delivering a professional and friendly customer service experience. Ensures customers are satisfied and remain loyal by providing assistance and resolving a wide variety of issues. To remain motivated and enthused about the service you provide.


We are looking for persons to join our itelbpo Smart Solutions Family at our Montego Bay location as Customer Service Representatives!

Are you a cooperative and sympathetic listener?
Do you enjoy working in a customer service, team-oriented environment?
Are you people-focused and willing to give helpful service?


FUNdamental Skills

• Education: Preferred passes in Maths and English  at CSEC or equivalent level
• Excellent communication and active listening skills, including the ability to speak, read and write fluently in English
• Computer proficiency, including ability to easily navigate and toggle between multiple screens, talk and type at the same time and troubleshoot basic computer issues
• Minimum typing speed of 40 wpm
• Must be 18 years and older
• Must possess a valid Jamaican ID (Passport, National ID or Driver’s License)

YOUR TIME...OUR TIME

This is a full-time career with growth potentials.
Flexibility is key as this roles operates days, nights, holidays and weekends.
This position is most easily accessible for candidates in St. James and surrounding areas.


Joining the itel family, you will experience ….

• Paid Training- Monday through Friday, 8am to 5pm daily.  Training will extend two weeks.
• Excellent training and supervisory support - to help you feel comfortable servicing our customers.
• Opportunity for advancement -75% of our leaders, managers, and operational personnel started their careers in this entry level position
• Competitive Salary
• Health and Life Insurance
• Lunch benefits
• Free transportation 
• Free Wi-Fi
• Beautiful location, cafeteria onsite, Chill room, friendly staff

A fun environment! We respect our employees and strive to make our environment exciting and fun!

Submit applications to:  jobs@itelbpo.com




Looking for a housekeeping, babysitting, helper or gardener/handyman work? Go here: https://876domesticworkerscaregivers.blogspot.com - 876 Domestic Workers and Caregivers

Call Center Agents (Montego Bay, Jamaica) - Teleperformance

Your future depends on what you do today.

Start the New Year with a new career at Teleperformance! We have exciting opportunities in customer service, sales, reservations, technical support and collections!

This is Teleperformance

A company that inspires to learn, to teach, to grow, to get things done. A company that motivates because being happy to make a difference. A company where we believe in people, where teamwork wins!

Our ideal candidate should:

• Be Flexible to work up to midnight and beyond including weekends
• Be 18 years of age or older
• Possess a valid Jamaican ID, NIS and TRN 
• Have excellent verbal communication skills
• Be self-motivated
• Have the ability to problem solve creatively
• Be proficient in time management
• Have a strong desire to achieve goals
• Possess basic computer knowledge/skills- including the ability to type 20 WPM- please see our typing tutorial on our Facebook page- Teleperformance Jamaica-as a handy tool to assist you with your typing skills
• Have the ability and openness to work with a diverse customer base
• Be able to work well in team settings

We are proud to be part of the Teleperformance family and offer our team members a great place to work and much more.

• Competitive hourly pay plus incentives
• Free Wi-Fi
• Free lunches and snacks while in classroom training
• Free shuttle bus
• Health benefits, Paid time off
• Nurse, Doctor and Counselor on site
• Employee Engagement Programs: Staff Parties, Sports Clubs, Fun Festival Talent Show and much more!  

Secure your position today and relax throughout the holidays!

Email applications (cover letter and resume) to:  mbjrecruiting@teleperformance.com



Looking for a housekeeping, babysitting, helper or gardener/handyman work? Go here: https://876domesticworkerscaregivers.blogspot.com - 876 Domestic Workers and Caregivers

Customer Care Technical Agent (Trinidad & Tobago) - Digicel

  

Location: Trinidad and Tobago
Digicel Group is a total communications and entertainment provider with operations in 32 markets in the Caribbean, Central America and Asia Pacific. After 16 years of operation, total investment to date stands at over US$5 billion worldwide. The company is renowned for delivering best value, best service and best network.

Digicel also runs a host of community-based initiatives across its markets and has set up Digicel Foundations in Haiti, Jamaica, Papua New Guinea and Trinidad and Tobago which focus on educational, cultural and social development programmes.

The Digicel 2030 global transformation programme sees it promising customers a completely new communications and entertainment experience made possible by a more agile, customer-centric application of resources and investment.

Digicel is one of the first communications and entertainment providers in the world to initiate a wide scale transformation agenda. The core elements of the Digicel 2030 transformation see it undertaking a complete re-design of the organisational structure; putting customers in control and making a commitment to deliver a superior superfast network experience.

Job Title:  Customer Care Technical Agent
Location:  Trinidad and Tobago
Expected Starting Period: Fourth Quarter

Summary/Objective:

The Customer Care Technical Agent is directly responsible for receiving, categorizing and analyzing queries from customer care agents. Escalates to other departments whenever necessary and ensuring follow up is done. Providing summary and detailed reports to Customer Care Management & other departments such as Marketing, Technical, Sales, IT and Fraud Departments which highlights areas of concern resulting from customer queries.
*Please note that the successful candidate will be required to work on a shift system.
The Company operates in an industry in which customers require support, twenty-four (24) hours per day, seven (7) days a week.  Given the nature of the industry, you are required to work in accordance with the Company’s scheduled hour.

Main Duties & Responsibilities  

• Liaise with departments to solve queries and complaints.
• Compile ad hoc data and statistics.
• Provide support for Data devices to external and internal customers.
• Maintain relationships with the Call Centre agents, IT Department and Technical Teams.
• Application installation, software upkeep and periodic customer care station audits.
• Ensure that SLA’s are met by the IT / NOC by logging tickets in Remedy and Trinidad Service Desk for escalation.
• Complete weekly reports on all issues (escalated issues to the Technical and IT etc.)
• Communicate courteously with internal and external customers.
• Ensure that vouchers are cleared and the information is updated and escalated daily.
• Ensure that the Intranet is updated on a timely basis with updated information – resolved queries/ new promotions/ short menus for new handsets/ etc.
• Maintain & support technical aspects of the Intranet by escalating all systems issues & ensure resolution.
• Check Service desk for call patterns to report any issues that may affect customers.
• Check Service desk for escalated issues which require call-backs or further escalation.
• Work in teams to achieve department overall objectives, and to build cooperation and communication.
• When required, answers all inbound and outbound calls in a professional, courteous and efficient manner ensuring that conversational time is within the department’s objective.

Responsible for continuous testing of all Digicel’s new devices. Develops tips for new devices:

• Additionally create test sheets, Ad hoc testing of products/promotions, services and applications.
• Assist with training of present and new agents via electronic and manual means by lending support to QAT department when necessary.
• Real-timing and floor support where necessary, to achieve service level.
• Create, request and maintain user credentials for customer care applications.
• Perform related work: the duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to that position.

Working safely is a continuing condition of employment. Digicel (Trinidad and Tobago) Ltd. is committed to establishing and maintaining a safe and healthy working environment and considers safety to be an integral aspect of every job function. As a condition of your employment, you will be required to observe and fully comply with all HSE rules / policies / procedures and applicable legislative provisions as well as wear the appropriate Personal Protective Equipment (PPE) where and when applicable.

Qualifications:

• Five (5) CXC passes inclusive of Mathematics and English
• Experience in the telecommunications sector would be considered a valuable asset.
• An acceptable combination of academic qualifications and work experience may be considered in lieu of minimum requirements.

Functional Skills

• Attentive to detail
• Self-motivated and result-oriented approach to work
• Strong organizational skills
• Ability to multi-task and deliver against competing priorities
• Ability to build strong relationships and work as part of inter-disciplinary teams
• Ability to strive in a fast-paced and demanding service environment
• Able to operate autonomously and demonstrate initiative in problem solving, decision making and proactive approach to job.
• Confidentiality and trustworthiness.
• Initiative and resourcefulness in the conduct of duties.
• Basic understanding of telecommunication technology.
• Strong communication (oral and written) and interpersonal skills.
• Ability to relate to a diverse working environment.

CLICK TO APPLY ONLINE





Looking for a housekeeping, babysitting, helper or gardener/handyman work? Go here: https://876domesticworkerscaregivers.blogspot.com - 876 Domestic Workers and Caregivers

Customer Service Representative (Montego Bay, Jamaica) - Etech Global Services LLC

Job Function: Customer Service Representative - Retention

JOB SUMMARY:

This position is responsible for providing service to the customer base of Spark Energy Electricity and Gas, and other potential organizations.  These entities offer retail natural gas or electricity to residential and commercial customers across the country.  Individual must excel in a dynamic, troth oriented, team environment.  Spark Energy is committed to providing outstanding customer service, and this individual must personify this attitude.

SUMMARY OF ESSENTIAL JOB FUNCTIONS:

• Field incoming customer service calls, assuming responsibility to resolve customer issues in an accurate and timely manner
• Research account status and identify account issues
• Address billing inquiries and resolve billing disputes
• Process disconnection and reconnection requests
• Enroll customers and resolve enrollment issues
• Provide price quotes to prospective customers
• Follow up with customers to attain required account information

MINIMUM REQUIREMENTS:

• Minimum of 1 year of experience in an inbound call center environment, with customer care experience strongly preferred.
• Bilingual (English/Spanish) strongly preferred.
• Must be flexible to work a variety of shifts between 7:00 AM - 7:00 PM Monday - Saturday (approximately 40 hours worked per week).
• Previous sales experience required.
• Experience in natural gas retail market preferred.
• Experience in similar markets such as utilities, telecom, or cable preferred
• High School Diploma, 4 CXC’s including English Language, CAPE Studies or College Exposure of Marketing/Sales.
• Solid data entry skills.

  Here is a look at Etech Jamaica:

• Employee Referral Program
• Health and Life Insurance Benefit – Partial
• Free Shuttle Service for late shifts
• Night Shift Differential
• Paid Training
• Career Advancement Program
• Bonuses and incentives based on campaign
• Monthly Rewards and Recognition and Birthday Club
• Opportunity to participate in Monthly Give Back Initiatives for the Community

Email cover letter and resume to:  jamapp@etechtexas.com





Looking for a housekeeping, babysitting, helper or gardener/handyman work? Go here: https://876domesticworkerscaregivers.blogspot.com - 876 Domestic Workers and Caregivers

In-House Debt Collector (May Pen, Clarendon, Jamaica)

International call center in May Pen, Clarendon is seeking to hire an experienced In-House Debt Collector.

Requirements:

• Proven successful track record in debt collection
• Intermediate skills using MS Office and QuickBooks
• Demonstrate skill in negotiating and resolving conflicts
• Ability to speak persuasively and listen critically
• Ability to multi task and meet tight deadlines
• Prioritize multiple tasks to ensure the successful completion of each debt collection attempt
• Call center experience preferred
• Associate degree or diploma in Business Studies

Email resumes and application letters to:  Job.vacancies62@gmail.com or call: (876) 997-2366-7 for queries.

Looking for a housekeeping, babysitting, helper or gardener/handyman work? Go here: https://876domesticworkerscaregivers.blogspot.com - 876 Domestic Workers and Caregivers

Customer Service Representatives (Montego Bay, Jamaica) - Horizon Telesource

DESCRIPTION
Immediate opening for full-time Customer Service Representatives.


Job Summary:

We are seeking quality candidates to fill openings for full-time Customer Service Representatives at our Cazoumar Free Zone location.  Become part of our winning team and let us show you how to get to the top of your career and unleash your income potential while acquiring certification as an Energy Products Specialist.  Attractive base compensation, performance compensation and benefits.

Core Responsibilities:

• Handle inbound/outbound calls; Contact customers by phone to offer them the best solution to match their needs
• Follow up diligently on all scheduled customer call back
• Send sales and marketing information to customers
• Manage database of prospects using CRM and dialer technology
• Review call and enrollment reports to ensure enrolment targets are met
• Analyze calling patterns to ensure most effective customer contact strategies are used
• Maintain personal knowledge base of all marketing programs, contract terms and regulatory rules

Required Qualifications, Skills and Experience:

• 5 CXC subjects or higher, including English
• English language proficiency with a clear accent
• Typing speed of at least 45 wpm
• Proficient in Microsoft office
• Comfortable working with CRM and phone dialer systems
• Customer service sales experience

We are pleased to offer the following:

• Paid Training
• Free Lunch
• Free round-trip transportation from downtown
• Health insurance coverage (after 90 days)
• Competitive wages

We thank everyone for their interest in this position. Only those selected for an interview will be contacted. Please note that those candidates who were interviewed within the last month and were not selected to move forward will not be granted another interview at this time.  

Please be advised that candidates must be able to work on Saturdays to be considered for this role.

This position is only available to residents of Jamaica.


Click to send application to Employer





Looking for a housekeeping, babysitting, helper or gardener/handyman work? Go here: https://876domesticworkerscaregivers.blogspot.com - 876 Domestic Workers and Caregivers

Sales Representative (Portmore, Jamaica) - Alorica

Job Description

GET TO KNOW ALORICA
At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.

JOB SUMMARY
Do You Love The Challenge Of Sales? We are looking for Energetic, motivated and dedicated Telemarketing Representatives to join our team! The outbound Call Center Sales Representatives are responsible for growing our customer base.

KEY JOB RESPONSIBILITIES

• Calling prospective customers using automated dialing systems and other telecommunications methods
• Qualify and deliver sales presentation
• Effectively identify needs, overcome objections and close sales
• Meet monthly sales goals

JOB REQUIREMENTS

Minimum Education and Experience

• High School Diploma and/or Highest Level of Education Certification/Diploma
• Demonstrate excellent communication skills, speak articulately and persuasively
• Possess strong drive, ambition and goal orientation
• Sales Experience
• Bilingual – English/Spanish is a plus
• Advance English Level

Knowledge, Skills, and Abilities

• Stellar customer service skills – and an overwhelming desire to make lives better, one interaction at a time
• Ability to use phone and computer systems
• Excellent oral and written communication skills
• Strong listening/comprehension skills
• Ability to stay composed and objective
• Conversational, patient and confident, with a positive attitude

If you experience issues applying through this link, please send your resume directly to:

JamaicaRecruiting@alorica.com




Looking for a housekeeping, babysitting, helper or gardener/handyman work? Go here: https://876domesticworkerscaregivers.blogspot.com - 876 Domestic Workers and Caregivers

Collections Agent (Montego Bay, Jamaica) - Teleperformance Jamaica

DESCRIPTION
Call Center Collections Agent- Montego Bay

Are you a good listener? Do you enjoy solving problems?

Do you share a belief that customers should be treated with respect and be accountable for repaying their financial obligations when possible?

Check out a career with Teleperformance today!

This is a place where we believe in people where teamwork wins. This is a place where we work for people, that’s how we put commitment into practice. This is the company that inspires to learn, to teach, to grow, to get things done. This is the company that motivates, being happy to make a difference.

This is Teleperformance.

We are now hiring call center collection agents (paid training) to join one of our exciting teams.  In this role you assist customers in finding options to pay their account and set up payment arrangements and plans with them.  Accounts are typically 1 to 180 days past due.  Excellent and comprehensive paid training is provided to new team members.

Our ideal candidate should:

• Be 18 years or older, possess a valid ID, NIS and TRN
• Flexible to work up to 10pm and beyond
• Excellent verbal communication skills
• Must be self-motivated
• Negotiation skills
• The ability to problem solve creatively
• Must be proficient in time management
• Strong desire to achieve goals
• Basic computer knowledge/skills- including the ability to type 20 WPM- please see our typing tutorial on our Facebook page- Teleperformance Jamaica-as a handy tool to assist you with your typing skills
• Ability and openness to work with a diverse customer base
• Works well in team settings

We are proud to be part of the Teleperformance family and offer our team members a great place to work and much more.

• Competitive hourly pay plus incentives
• Free Wi-Fi
• Free lunches and snacks while in classroom training
• Free shuttle bus
• Health benefits, Paid time off
• Nurse, Doctor and Counselor on site
• Employee Engagement Programs: Staff Parties, Sports Clubs, Fun Festival Talent Show and much more!  

Our clients require us to cover a large variety of shifts to offer the best service to their customers.  We are open 24 hours daily.

This position is only available in Montego Bay at our 1 Mangrove Way Freezone location.

Click to send application to Employer




Looking for a housekeeping, babysitting, helper or gardener/handyman work? Go here: https://876domesticworkerscaregivers.blogspot.com - 876 Domestic Workers and Caregivers

Customer Service Representative (Caves Village, Nassau, Bahamas) - BluePostal

Job Description
Our dynamic organization is looking for a highly motivated individual to fill the role of a Customer Service Representative. The successful candidate will be required to develop a comprehensive understanding of the customer service policies and facilitate an exceptional service experience for our members.

PRIMARY RESPONSIBILITIES:

• Educating members and prospective members on the services offered by the organization
• Providing support to our members through addressing inquiries regarding the service as well as troubleshooting and resolving concerns efficiently and within a timely manner
• Processing of payment transactions
• Facilitating the distribution of packages to members
• Acting as a liaison between members and other key departments within the organization.

KNOWLEDGE AND SKILLS:

• Minimum 2-3 years full-time experience in a customer service related field
• 5 or more BGCSEs (or equivalent) passes with C or above. English and Math included
• Professional demeanor and a demonstrated commitment to providing exceptional customer service including complaints resolution
• Experience and working knowledge of Microsoft office suite and e-mail applications
• Ability to multi task in a fast-paced working environment
• Strong written and verbal communication and interpersonal skills
• Team oriented
• Experience with online purchasing preferred but not required

Candidates that meet the above criteria are asked to upload a copy of their detailed resume when applying or e-mail your resume to careers@bluepostal.com.

We thank all applicants for their interest in becoming a part of our team however, only those candidates which are short listed will be contacted.



Looking for a housekeeping, babysitting, helper or gardener/handyman work? Go here: https://876domesticworkerscaregivers.blogspot.com - 876 Domestic Workers and Caregivers