JOB SUMMARY:
This position is responsible for providing service to the customer base of Spark Energy Electricity and Gas, and other potential organizations. These entities offer retail natural gas or electricity to residential and commercial customers across the country. Individual must excel in a dynamic, troth oriented, team environment. Spark Energy is committed to providing outstanding customer service, and this individual must personify this attitude.
SUMMARY OF ESSENTIAL JOB FUNCTIONS:
- Field incoming customer service calls, assuming responsibility to resolve customer issues in an accurate and timely manner
- Research account status and identify account issues
- Address billing inquiries and resolve billing disputes
- Process disconnection and reconnection requests
- Enroll customers and resolve enrollment issues
- Provide price quotes to prospective customers
- Follow up with customers to attain required account information
MINIMUM REQUIREMENTS:
- Minimum of 1 year of experience in an inbound call center environment, with customer care experience strongly preferred.
- Bilingual (English/Spanish) strongly preferred.
- Must be flexible to work a variety of shifts between 7:00 AM - 7:00 PM Monday - Saturday (approximately 40 hours worked per week).
- Previous sales experience required.
- Experience in natural gas retail market preferred.
- Experience in similar markets such as utilities, telecom, or cable preferred
- High School Diploma, 4 CXC’s including English Language, CAPE Studies or College Exposure of Marketing/Sales.
- Solid data entry skills.
- Employee Referral Program
- Health and Life Insurance Benefit – Partial
- Free Shuttle Service for late shifts
- Night Shift Differential
- Paid Training
- Career Advancement Program
- Bonuses and incentives based on campaign
- Monthly Rewards and Recognition and Birthday Club
- Opportunity to participate in Monthly Give Back Initiatives for the Community
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