Location: Jamaica Market
Digicel Group is a total communications and entertainment provider with operations in 32 markets in the Caribbean, Central America and Asia Pacific. After 16 years of operation, total investment to date stands at over US$5 billion worldwide. The company is renowned for delivering best value, best service and best network.
Digicel also runs a host of community-based initiatives across its markets and has set up Digicel Foundations in Haiti, Jamaica, Papua New Guinea and Trinidad and Tobago which focus on educational, cultural and social development programmes.
The Digicel 2030 global transformation programme sees it promising customers a completely new communications and entertainment experience made possible by a more agile, customer-centric application of resources and investment.
Digicel is one of the first communications and entertainment providers in the world to initiate a wide scale transformation agenda. The core elements of the Digicel 2030 transformation see it undertaking a complete re-design of the organizational structure; putting customers in control and making a commitment to deliver a superior superfast network experience.
Visit www.digicelgroup.com for more information.
Job Title: Recharge Street Agent
Location: Jamaica Market
Summary/Objective
- Provide a Digicel presence in the trade and providing insight, information and support to merchants.
Main Duties and Responsibilities:
- Provide relevant responses to customers concerns, service requests, products and service enquires based on actual facts related to Digicel airtime.
- Monitor Digicel branding in the trade and where possible supply branding or refer for additional branding support
- Visit retail locations to check on availability, ascertain issues and address same where possible, provide POS material
- Conduct market research providing information on availability, pricing, competitor products and stock movement and submission of same in reports
- Observe and report on competitor activities in the trade
- Report on activities / issues which affect or influence the sale of Digicel airtime
- Conduct promotional activities in the trade to include sales, road shows and the like
- Provision of electronic reports on activities or specific initiatives as per stated reporting times and in the specified formats
- Seek out new retail / wholesale locations for the sale of Digicel airtime
- Minimum of four (4) CXC (Caribbean Examination Council) CSEC subjects inclusive of English Language and a numerical subject (Accounts, Mathematics or Physics), or four (4) CAPE Units, or an Associate Degree in IT, Computer Science or equivalent qualification
- Basic computer skills
- Knowledge of the P2P service is an asset
- Previous sales experience, with demonstrated success is an asset
- Previous experience in a customer service environment is an asset
- Excellent interpersonal skills
- Excellent time management skills and ability to multi-task
- Excellent communication skills (verbal/ written)
- Flexible and quick-thinking
- Must be customer oriented
- Ability to rapidly learn new tools and understand customers’ environments
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