Responsible for receiving and processing incoming/Outgoing phone calls for dedicated clients in accordance with policies, procedures, quality standards, and federal laws and regulations.
JOB SUMMARY
Working at Alorica, your mission will be to provide quality services to Customers via phone, make effective recommendations in order for customers to make informed decisions. You will be charged to market & sell products and services of the client. You will be helping to increase customers' confidence in the brand and helping them become more familiar with the specific products and services offered. So only the awesome need apply!
GET TO KNOW US
Who Is Alorica?
At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands – the ones you love and use every day! We offer the financial stability and growth potential to provide a solid foundation for early career development…and a trendy ambiance to make work a fun space! Our team spans hundreds of locations around the globe, with over a hundred thousand awesome employees…and you could be the next one!
Why should you join our awesome team?
As a member of our #CoolCenter, you’ll have the opportunity to work in an exciting and collaborative environment, with a diverse group of experienced professionals that will help you advance your career. As an Alorican, you’ll also enjoy additional benefits...
Benefits:
- Full-time jobs (instead of short-term contracts)
- Performance bonuses
- Health Insurance
- Life Insurance
- Educational scholarships
- Professional Development opportunities
- Discounts on local products and services
- Fun cultural and community outreach activities
- Marketing and sales of products of the client and companys brand.
- Maintain a high level of professionalism.
- Field billing inquiries from customers, provide plan upgrade information.
- Provide prompt resolution to customer inquiries by providing appropriate and accurate information.
- Maintain diplomacy when addressing escalated matters.
JOB REQUIREMENTS
Minimum
- Education: Minimum 2 CXC subjects including English Language
- Language: Strong oral communication skills
- Demonstrated problem-solving skills.
- Demonstrated strong familiarity (and aptitude for learning); Critical Thinking ablility, conversational and persuasive.
- Excellent data entry skills in accuracy
- Typing Speed of 25 words per minute
- Ability to maintain the highest level of confidentiality
- Sales/Marketing experience is a plus (soft skills training is provided if necessary).
- Able to navigate different Internet tabs at the same time(ablility to multi-task).
- Demonstrated strong familiarity (and aptitude for learning) of Microsoft Windows and browner applications.
- Ability to deal with stress and work pressure in fast pace environment.
- Ability to work in a team-fostered environment.
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