We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.
Whether it’s digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning –Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at Conduent.com
EXCITING OPPORTUNITIES AVAILABLE NOW WITH THE BEST CARIBBEAN CRUISE LINE SHIFT TIMES 5PM TO 5AM
- Compensation package inclusive of base plus incentive and shift differential for some shifts
- Convenient onsite clinic,7-days per week providing affordable healthcare access
- Free shuttle service
- Health Insurance Benefits
- Company paid Life Insurance coverage
- Free internet access
- Flexible shifts
- Career and Employee Development –Grow your career and earn possible promotions to Leadership
- positions and Operational roles in Information Technology, Human Resources, Accounts
- Exciting opportunity to work across diverse industries-Healthcare, Retail, Travel, Banking and Technology
- Twice-monthly Business Day (on-site financial company visits, providing service and convenience to employees)
- Active Sports Programs with vibrant interdepartmental and business house competitions in basketball
The Associate will be responsible for handling in-bound telephone calls from travel partners and/or direct guests requiring information about products, services, pricing and company website assistance.
Responsibilities
- Assists travel partners and/or guests with navigating the company’s website.
- Enters required information into company systems and maintains an accurate history of each reservation and any associated transactions.
- Services existing bookings including making changes to reservations, accepting and recording payments and assisting travel partners with arranging guest preferences.
- Researches and provides information in order to accommodate guests’ special needs.
- Complies with established industry and company protocols and procedures.
- Attends training classes, completes required on-line training courses and satisfies completion standards.
- May be assigned to special projects and may serve on employee committees.
- Performs other duties as required.
Ideal Candidates should possess the following skills/experience:
- High School Diploma/Heart Level II Certificate.
- Must be at least 18 years of age.
- Must be able to work between 5p.m. to 5a.m.including weekends and holidays
- Excellent customer service and communication skills (verbal and written)
- Ability to accurately perform data entry of both text and numeric information at a rate of at least 35 wpm from both spoken and printed sources.
- Excellent listening skills
- Excellent time management and prioritization skills
- Strong attention to detail skills
- Experience working in a Call Center environment would be preferred.
Email applications to: conduentjobsja@conduent.com
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