Customer Service Representatives (Montego Bay, Jamaica) - Horizon Telesource

DESCRIPTION
Immediate opening for full-time Customer Service Representatives.


Job Summary:

We are seeking quality candidates to fill openings for full-time Customer Service Representatives at our Cazoumar Free Zone location.  Become part of our winning team and let us show you how to get to the top of your career and unleash your income potential while acquiring certification as an Energy Products Specialist.  Attractive base compensation, performance compensation and benefits.

Core Responsibilities:

• Handle inbound/outbound calls; Contact customers by phone to offer them the best solution to match their needs
• Follow up diligently on all scheduled customer call back
• Send sales and marketing information to customers
• Manage database of prospects using CRM and dialer technology
• Review call and enrollment reports to ensure enrolment targets are met
• Analyze calling patterns to ensure most effective customer contact strategies are used
• Maintain personal knowledge base of all marketing programs, contract terms and regulatory rules

Required Qualifications, Skills and Experience:

• 5 CXC subjects or higher, including English
• English language proficiency with a clear accent
• Typing speed of at least 45 wpm
• Proficient in Microsoft office
• Comfortable working with CRM and phone dialer systems
• Customer service sales experience

We are pleased to offer the following:

• Paid Training
• Free Lunch
• Free round-trip transportation from downtown
• Health insurance coverage (after 90 days)
• Competitive wages

We thank everyone for their interest in this position. Only those selected for an interview will be contacted. Please note that those candidates who were interviewed within the last month and were not selected to move forward will not be granted another interview at this time.  

Please be advised that candidates must be able to work on Saturdays to be considered for this role.

This position is only available to residents of Jamaica.


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