Customer Service Representative (Caves Village, Nassau, Bahamas) - BluePostal

Job Description
Our dynamic organization is looking for a highly motivated individual to fill the role of a Customer Service Representative. The successful candidate will be required to develop a comprehensive understanding of the customer service policies and facilitate an exceptional service experience for our members.

PRIMARY RESPONSIBILITIES:

• Educating members and prospective members on the services offered by the organization
• Providing support to our members through addressing inquiries regarding the service as well as troubleshooting and resolving concerns efficiently and within a timely manner
• Processing of payment transactions
• Facilitating the distribution of packages to members
• Acting as a liaison between members and other key departments within the organization.

KNOWLEDGE AND SKILLS:

• Minimum 2-3 years full-time experience in a customer service related field
• 5 or more BGCSEs (or equivalent) passes with C or above. English and Math included
• Professional demeanor and a demonstrated commitment to providing exceptional customer service including complaints resolution
• Experience and working knowledge of Microsoft office suite and e-mail applications
• Ability to multi task in a fast-paced working environment
• Strong written and verbal communication and interpersonal skills
• Team oriented
• Experience with online purchasing preferred but not required

Candidates that meet the above criteria are asked to upload a copy of their detailed resume when applying or e-mail your resume to careers@bluepostal.com.

We thank all applicants for their interest in becoming a part of our team however, only those candidates which are short listed will be contacted.



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