Our dynamic organization is looking for a highly motivated individual to fill the role of a Customer Service Representative. The successful candidate will be required to develop a comprehensive understanding of the customer service policies and facilitate an exceptional service experience for our members.
PRIMARY RESPONSIBILITIES:
- Educating members and prospective members on the services offered by the organization
- Providing support to our members through addressing inquiries regarding the service as well as troubleshooting and resolving concerns efficiently and within a timely manner
- Processing of payment transactions
- Facilitating the distribution of packages to members
- Acting as a liaison between members and other key departments within the organization.
KNOWLEDGE AND SKILLS:
- Minimum 2-3 years full-time experience in a customer service related field
- 5 or more BGCSEs (or equivalent) passes with C or above. English and Math included
- Professional demeanor and a demonstrated commitment to providing exceptional customer service including complaints resolution
- Experience and working knowledge of Microsoft office suite and e-mail applications
- Ability to multi task in a fast-paced working environment
- Strong written and verbal communication and interpersonal skills
- Team oriented
- Experience with online purchasing preferred but not required
We thank all applicants for their interest in becoming a part of our team however, only those candidates which are short listed will be contacted.
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