Conserve IT Ltd, the preferred provider of solar energy products in Jamaica invites applications from suitably qualified professionals for the following position:
Customer Service Representative
Reporting to the Operations Manager, the successful applicant will offer service, flexibility, problem prevention, communication, a proactive sense of urgency, attentiveness and professionalism to the Company’s customers experience. The incumbent must be able to, as part of his/her duties market the Company’s products and service contracts to new and old clientele.
Core Functions:
- Perform daily checks on order and delivery status for all products
- Order tracking and providing order status information to our customers
- Act as a liaison between Technical staff and customers
- Provide service to customers in a prompt, courteous and effective manner
- Provide relevant input for decision making to customer queries
- Serve as the primary point of contact for both internal and external customers
- Liaison between the Company and the customer
- Managing the Company’s website and social media accounts
- Contact existing customers regarding promotions and for the purchasing of service contracts
- Explain to customers the company’s process from sale through interconnection
- Scheduling and dispatching field service personnel to complete on-site troubleshooting
- Communicating issues/challenges being experienced by customers to the relevant department heads to address areas of improvement so that processes can be streamlined, and efficiency improved
Qualifications and Experienced
- Bachelor’s degree in Management/ Business Administration or Marketing
- Minimum of five (5) CSEC passes including Mathematics and English A
- At least two (2) years experience working in a customer/marketing oriented and/or sales role
- Strong customer service and interpersonal skills
- Ability to work effectively in a team oriented environment
- Ability to communicate with all levels of staff
- Must be computer literate
- Excellent written and verbal communication skills with the ability to communicate clearly and concisely with customers
- Knowledge of Insightly CRM System
- Strong interpersonal and leadership skills
- Ability to work independently
- Strong problem-solving skills
- Ability to influence to drive results
- Ability to understand and explain the solar process effectively
We thank all applicants for their expressions of interest, however only shortlisted candidates will be contacted.
Application letters along with resumes should be addressed to:
The Operations Manager
Conserve IT Limited,
12 Truman Avenue,
Kingston 10, or email: info@conserveitja.com
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