Customer Service/Retention & Bilingual Reps (Montego Bay, Jamaica)

DESCRIPTION
•Answer incoming calls regarding billing issues, service questions and general customer concerns. 
•Make convincing offers to retain customers who call to cancel their service.

BEST STARTING PAY RATES

IN THE FREEZONE

Radius Global Solutions, located in Freeport, Montego Bay is now hiring Customer Service/Retention and Bilingual Representatives for a new client in its 1st Party Department.

KEY RESPONSIBILITIES

• Answer incoming calls regarding billing issues, service questions and general customer concerns.
• Make convincing offers to retain customers who call to cancel their service.
• Maintain a high level of professionalism with customers and work to establish a positive rapport.
• Must have excellent attendance and adhere to company policies. 

Skills Needed:

• Customer Service experience preferred.
• Spanish Speaking a plus (8 to 10 positions)
• Clear speaking voice.
• Excellent written and verbal communication skills.
• Proficient at working on a PC.
• Willing to accept coaching and developmental feedback
• Position is contingent upon passing a criminal background check.
• Must be able to work between the these hours –7am to 9pm Monday to Friday
• Applicants must reside in Westmoreland, Hanover, St. James or Trelawny

Benefits:

• Great Starting Salaries     
• Paid Training at Offered Rate
• Monthly Bonus Potential
• Free Shuttle Bus               
• Fully Paid Medical Insurance/ Life Insurance
• Job Security

Click to send application to Employer




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