Mobile Customer Service Representative (Kingston, Jamaica) - JN General Insurance

An exciting opportunity exists for a suitably qualified and experienced candidate with a passion for customer service and securing business to join our team as a Mobile Customer Service Representative. This position is primarily responsible for providing underwriting support at JNGI locations

Key Responsibilities:

• Achieve sales targets outlined for the branch assigned 
• Provide quotations to customers 
• Sell JNGI products and services effectively to all customers 
• Underwrite proposals and print issues and file relevant documentation 
• Provide accurate and thorough responses to customer queries 
• Cross-selling of products offered by the JN Group 
• Deliver excellent customer service as well as identify and discuss prospects' needs
• Incest policies, make policy changes and follow through on all insurance queries and requests for JNGI clients as requested 
• Participates in marketing and promotional activities 
• Assist branch to achieve desired retention ratio
• Ensure 'Know your Customer' (KYC) compliance of files processed 
• Contact existing clients for renewals and determine actions to be taken to retain clients
• Adhere to all policies, legal and regulatory controls and procedures

Qualifications and Experience:

• First degree in Business Administration, Management Studies or related discipline 
• Certificates in Motor, Property and Liability Insurance from the College of Insurance and Professional Studies 
• Should meet the licensing requirement of the Financial Services Commission of Jamaica (FSC)
• Two (2) years experience as a Customer Service Representative in a General Insurance Company 

Special Knowledge, Skills, Abilities and Aptitudes:

• Excellent communication skills 
• Excellent customer service skills 
• Highly flexible and organized 
• Cross-selling and securing business skills 
• Influencing skills 
• Ability to work well in a fast paced environment 
• Ability to thrive in a dynamic team environment 
• Professionalism, integrity and trustworthiness combined with a cooperative attitude 

Application procedures:

Applications should be submitted on or before Friday, January 24, 2020 either electronically with the subject line Mobile Customer Service Representative to careers@jngijamaica.com or hand delivered in a sealed envelope addressed as follows: 

Senior Manager, Human Resources

JNGI 

"Mobile Customer Service Representative"

We thank all applicants; however, only short-listed candidates will be contacted.