Customer Service Representative (Kingston, Jamaica)

Supplier of industrial and retail equipment and accessories seeks to identify a customer service professional to join a compact and results oriented team.

Candidate Profile

Role and Core Function (Summary)

The Customer Service Representative is responsible for providing product and service information to all clients via the telephone and by face to face contact: resolving product and service problems to clients/customers' satisfaction, by clarifying the complaint, determining the cause of the problem, selecting and explaining the best solution to solve and expedite the corrections/adjustments.

The incumbent is the face of the organization and is expected to present a professional and positive image of the Company to all clients.

Job Specification

Education and Certification

• Five (5) CXCs inclusive of Mathematics and English Language
• Diploma in Business; any other relevant people oriented skills

Knowledge and Experience:

• Minimum of two (2) customer service experience
• Previous sales, marketing or procurement experience would be an asset
• Previous accounting software (ACCA or QuickBooks) knowledge would be an asset

Personal Attributes/Skills

• Sound oral and written communication skills
• Outstanding interpersonal and relationship building skills
• Time management and problem solving skills

Required Skills/Competencies:

• Candidate must be willing to work odd hours including weekends and after 5:00 p.m. daily
• Ability to work in a fast paced environment
• Excellent interpersonal, analytical and communication skills with the ability to work with team members at various levels
• Professional attitude, enthusiastic, energetic and confident

The best suited candidate will be of a professional character, dynamic, enthusiastic and results oriented.

Applicants are requested to submit their résumés by Friday, November 20, 2020 via email to: 568jobs@gmail.com.