Front Office Manager (St. Mary, Jamaica) - Couples Tower Isle (Couples Resorts)

We want you to "Grow your Career" with us.

At Couples Resorts, we offer "The Most Inclusive Vacation Experience" anywhere with the highest-level of repeat guests, because all of our decisions and actions are done with our guest in mind. We work hard to preserve an environment of trust, respect and superior service. We love what we do and we do it with passion and pride by inspiring and being inspired by our team and our guests.

If you personally share these values, want to be a part of a dynamic team and you have the requisite experiences, competencies and qualifications, then we invite you to submit your application for the position of Front Office Manager. 

Job Summary

The Front Office Manager reports to the Operations Manager and fully leads the Front Office/Reservations Team to meet and exceed standards. The Front Office Manager is responsible for ensuring efficient processing of reservations check-in/check-out, excellent guests'services, safe luggage handling practices, and timely transfer arrangements. The incumbent liaises with all departments including the Central Reservations Department, to ensure the most impactful positive guest delivery. 

Job Requirements:

Some of the duties and responsibilities of the Front Office Manager are:

• Ensures that guests are welcomed and checked-in promptly upon arrival with a warm welcome complemented by the resorts choice of welcoming drink then escorted to their rooms with their luggage by a member of the Bell Team.
• Liaise constantly with the airport to confirm expected 
• Monitor the team to practice impeccable check-out operations followed by fond farewell
• Monitors and ensures that all updated guest reservations with Romance Reward Points are in the system
• Consistently does the induction and training of new team members as set out in Policy and Procedures
• Conduct performance review of Front Office Team

The successful candidate should:

• Have a minimum of three (3) years experience in a similar position
• Tertiary certification in Hospitality Management or related certification
• Possess excellent time management, interpersonal, problem-solving and communication skills
• Be knowledgeable of Guest travel and airline flight operations
• Be highly customer service oriented

Are you the right person? 

Then submit your application letter and resume online now at:

https://couples.bamboohr.com/jobs

Deadline: September 8, 2023