Employer: Margaritaville Beach Resort Grand Cayman
Salary range: US$35,000.00-$45,000.00 annually
Assistant Housekeeping Manger
The Assistant Housekeeping Manager assists in the daily supervision of the housekeeping department.
Experience:
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Salary range: US$35,000.00-$45,000.00 annually
Assistant Housekeeping Manger
The Assistant Housekeeping Manager assists in the daily supervision of the housekeeping department.
- Ensure housekeepers, room attendants house-persons, public service attendants and laundry staff are completing assignments to company standards, coach, counsel and discipline when necessary.
- Assign daily room assignments, tasks to housekeeping house-persons and room attendants.
- Assign daily responsibilities to public area attendants and or Supervisors and to Laundry staff.
- Inspect guest rooms to ensure cleanliness and repair is to company specified standards.
- Report deficiency in rooms to maintenance, follow up with front desk on discrepancies in rooms.
- May be required to fill in for other staff in their absence.
- Assists in overseeing the Quality Assurance staff as it relates to heart of house functions.
- Working with the Housekeeping Manager and the Executive Housekeeper, the incumbent investigates complaints regarding housekeeping service and equipment, and takes corrective action.
- Examines rooms, halls, lobbies, laundry and other assigned areas to determine need for repairs or replacement of furniture or equipment, and makes recommendations to management.
- Working with the Housekeeping Manager and the Executive Housekeeper, conducts orientation training of new employees to explain company policies, housekeeping work procedures, and to demonstrate use and maintenance of equipment.
- Working with the Housekeeping Manager and the Executive Housekeeper records data concerning work assignments, personnel actions, and time cards, and prepares periodic reports.
- Working with the Housekeeping Manager and the Executive Housekeeper enforces company/hotel policies and procedures.
- Working with the Housekeeping Manager and the Executive Housekeeper enforces standard procedures for the acceptance, security, and return on customer lost and found items.
- Working with the Housekeeping Manager and the Executive Housekeeper maintains productivity and labor cost goals.
- Administers inventories of linen, supplies and equipment as required.
- Working with the Housekeeping Manager and the Executive Housekeeper ensures all associates being in full uniform at all times.
- Ensuring that customer requests for housekeeping services are provided within the timeframes established by the Hotel and Management.
- Lead by example in using customer’s name whenever possible, handling a customer problem in an empowered way.
- Ensure maintenance concerns in rooms are communicated to maintenance and other staff within the guidelines established by Management.
Experience:
- Must have previous experience as an Assistant Manager in housekeeping in a mid-to-large hotel/resort is mandatory.
- Knowledge of PMS software such as OPERA or RDP or others is strongly preferred.
- Knowledge of Microsoft Office products is strongly preferred.
- A hands on approach with strong leadership skills and the ability to successfully train, guide and mentor staff.
- Ensuring appropriate chemical safety and Occupational Health & Safety standards and practices are maintained.
- Monitoring room cleanliness standards through daily inspections.
- Excellent attention to detail with high levels of successful communication.
- Excellent time management skills.
- Experience in Conflict Resolution and the willingness to use initiative and assist in solving problems and guest complaints.
- Ability to work well under pressure.
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