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Conduent is the world’s largest provider of diversified business process services with leading capabilities in transaction processing, automation,analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.
We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.
Whether it’s digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning –Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at Conduent.com
Our employees enjoy:
- Compensation package inclusive of base plus incentive and shift differential for some shifts
- Convenient onsite clinic, 7-days per week providing affordable healthcare access
- Free shuttle service
- Health Insurance Benefits
- Company paid Life Insurance coverage
- Free internet access
- Flexible shifts
- Career and Employee Development –Grow your career and earn possible promotions to Leadership positions and Operational roles in Information Technology, Human Resources, Accounts
- Exciting opportunity to work across diverse industries-Healthcare, Retail, Travel, Banking and Technology
- Twice-monthly Business Day (on-site financial company visits, providing service and convenience to employees)
- Active Sports Programs with vibrant interdepartmental and business house competitions in basketball
Job Responsibilities:
- Conduct in depth billing investigation by utilizing multiple billing and provisioning systems to compare billing to the signed contractual agreement. Make necessary corrections via orders in multiple billing systems and create detailed credit requests.
- Frequent follow up with customers as necessary to resolve complex issues or requests or as requested by customers within the promised timeframe quoted.
- Utilize excellent verbal and written communication skills; provide empathy and de-escalate as needed; provide proactive follow up and do what you say you will do;
- Utilize multiple resources to assist customers, including those suspended, with payment questions, arrangements and options.
- Utilize multiple systems/resources to determine if the resolution to a customer request is an order, requires Repair assistance or can be completed in the customer portal.
Minimum Requirements:
- At least a Secondary School Leaving Certificate or Heart Certificate level II for Travel Agents and four or more CXC subjects for Telephone Banking Agent
- Flexibility to work any shift 8 hour within a 24 hour period including weekends and holidays
- Basic computer and internet knowledge and be able to type 30 wpm
- Excellent customer service and communication skills (verbal and written)
- Excellent listening skills
- Excellent time management and prioritization skills
- Adaptable and able to manage change while maintaining a positive attitude
- Strong attention to detail skills
- Should be able to type at least 25 wpm
- Excellent oral and written communication skills
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