Facilities Manager (Kingston) - Honey Bun Limited

Honey Bun Limited is seeking qualified applicants for the following position:

Facilities Manager

Under the supervision of the Chief Operating Officer, the Facilities Manager will lead or oversee all activities related to the buildings band grounds of Honey Bun. The incumbent will be responsible for preserving the good condition of infrastructure and ensure that facilities are safe and well a functioning.

Key Responsibilities are:

• Operating and maintaining custodial functions
• Ensuring security and emergency preparedness procedures are implemented properly
• Ensuring that the facility is clean and maintained according to company policy and procedures
• Managing and reviewing service contracts
• Conducting and documenting regular facilities inspections
• Checking completed work by vendors and contractors
• Recommending maintenance, mechanical, electrical and facility design modifications
• Communicating workplace safety precautions to employees
• Forecasting, allocating, and supervising the financial and physical resources of the facility management
• Planning and coordinating all installations (telecommunications, heat, electricity, etc) and refurbishments
• Inspecting buildings' structures to determine the need for repairs and renovations
• Reviewing utilities consumption and striving to minimize costs

Education and Experience Requirements:

• Minimum of a Bachelor's degree in Facilities Management, Business, Information Management or Engineering or a related discipline. Certificate in project management would be an asset
• Minimum of five (5) years of facilities management experience with at least three (3) years at a senior level in a similar work environment
• Fully conversant in Jamaican Labour Laws, Employee Relations and HR best practices

Send résumé to hrvacancy.c@gmail.com

Deadline: November 6, 2020.

We thank you for your interest but only shortlisted persons will be contacted.

Seamstress (Antigua & Barbuda) - Relocate Antigua

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We look forward to receiving your application which must include the following to be considered: CV with recent photo and covering letter which tells us more about yourself. Please forward your application by email to hr@relocateantigua.com.

Gardener (Antigua & Barbuda) - Relocate Antigua

 

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We look forward to receiving your application which must include the following to be considered: CV with recent photo and covering letter which tells us more about yourself. Please forward your application by email to hr@relocateantigua.com.

Please also in the subject of the email put "Gardening".

Massage Therapist (Antigua & Barbuda) - Relocate Antigua

 

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We look forward to receiving your application which must include the following to be considered: CV with recent photo and covering letter which tells us more about yourself. Please forward your application by email to hr@relocateantigua.com.

Specialty Chef (St. Ann, Jamaica) - Grand Bahia Principe Hotel

Description

Specialty Chef

Roles & Responsibilities

1. Manage the service of all food items for a la carte and/or buffet menus according to hotel recipes and standards

2. Manage the decision-making process for improvements in meal offerings
3. Coordinate the production of all menu items, daily features, and promotions
4. Follow all safety and sanitation policies when handling food and beverage
5. Monitor performance of kitchen staff for both properties ensuring they compliance with kitchen and restaurant guidelines and code of conduct
6. Ensure all operating standards including food safety and quality are strictly adhered to
7. Provide a high level of attention to guest satisfaction and maintain positive relationships with internal and external customers
8. Actively manage the display of all food and beverage menu items and current promotions
9. Oversee monthly inventories and training of new teammates as required
10. Work with the Executive Sous Chef-Complex to continually monitor execution procedures to ensure quality, consistency, efficiency, productivity and professionalism are at highest level.
11. Conduct hands-on teaching and training in the kitchen at events, working closely with chefs and cooks, to help with proper food preparation and execution.
12. Train and educate teams on new menu items and changes in procedures for current menu items; monitor and hold staff accountable for implementing the changes
13. Work with Executive chef and Speciality Chefs to develop production methodologies to increase efficiency, productivity, quality and/or consistency in commissary
14. Work with Executive Sous Chef-Complex and Production Chef to train and monitor sanitation and food handling in commissary and at events. Develop, implement and maintain sanitation practices and protocol.
15.  Review menu for both complex each week with event chefs to discuss all details of events including menu, presentation, staff assignments and logistics, and work with chefs to develop party plans for each event.
16. Work with Pastry chef and Pastry Sous chef to ensure that desserts served are executed properly
17. Rotate working in production and going to all venues to monitor quality and consistency and ensure that company standards are being met.

Skills and experience

• Broad knowledge of cooking techniques and food styles to ensure consistency
• Strong interpersonal and problem-solving abilities
• Ability to work well under pressure in a fast-paced environment
• Ability to lead a team with vision and focus

 Qualification required

• Bachelor Degree in Culinary Arts
• Specialized training in various Culinary dishes
• International culinary experience is an asset
• Fluency in Spanish will be an asset

Send applications to: hrinfobpjam@bahia-principe.com

Interested Jamaicans must remit a copy of their application to the Director of Tourism Relations, 64 Knutsford Boulevard, Kingston 5 or workpermit@mot.gov.jm. Thank you for your interest, however only shortlisted candidates will be contacted.

Team Leader, Customer Experience (Kingston, Jamaica) - Digicel

 JOB TITLE: Team Leader, (VOC)

DEPARTMENT:  Customer Experience

REPORTS TO (TITLE): Head of Customer Experience

Primary objective of the job:

Team Leader, VOC is responsible for understanding a customer's definition of success by communicating with customers, analyzing customer health metrics, running NPS and gathering feedback. Main contact for customer escalations for the entire business, with goal of issue resolution or coordinating cross functional response where needed.

Team Leader, VOC is a key role for the company for ensuring success with our customers, driving deeper and more relationships and acting as the “Analyst of the customer” internally back into product and strategy.

Number of persons managed/supervised and their positions:

Customer Experience Specialists x 10

Main Duties and Responsibilities (maximum of 8):

• Mechanisms for collecting and measuring Analyst of the Customer (VOC) feedback at key touch-points;
• Methods for analyzing feedback and identifying process improvements that will positively impact the customer experience, including standardized reporting dashboards and decks to communicate results;
• Ensure all touchpoints set up to collect Analyst of Customer feedback
• Conduct regular audits to ensure surveys are offered when expected or desired
• Monitor survey data to ensure systems and processes are functioning as expected, including frequency of records, response rates, and drop rates
• Perform analysis on anomalies in data to address challenges and maintain regular flow of VOC data
• Directly organizes and supervises the day-to-day operations and activities of NPS Callbacks and escalations (from retail, CC or email on website) in order to achieve key performance goals. This includes ensuring customers are addressed in a timely and accurate manner; monitoring associate productivity and service levels for quality; efficient allocation of resources; managing daily phone coverage, schedule adherence, and attendance while managing changes as needed.
• Identifies and analyzes escalated problems and provides guidance to direct reports for resolution. Serves as a point of escalation for calls requiring advanced expertise or discernment in order to resolve complex customer issues and ensure timely follow up and customer satisfaction. Answers front line customer inquiries as needed during peak or critical times.
• This role oversees CX specialist and is responsible for overall creation, execution and effectiveness of the Customer Experience Management Model, including tools eg. Qualtrics creating VOC surveys and the NPS callback tracker plus reporting.
• Supporting the building and developing of an effective and high-performance team. Providing hands on daily coaching in order to improve and maintain team performance and management processes such as evaluations, mentoring, and corrective actions. Leads in the manner that inspires employees, galvanizes associate engagement, and produces desired business outcomes.
• Maintains daily and weekly statistics for individual direct reports, analyzes department results, troubleshoots operations problems, and completes team reports as required. Identifies opportunities for efficiency and directly implements changes as needed.
• Lead, develop and manage all outbound campaigns/activities for the Business. 
• Other duties as directed.

Academic qualifications and experience required for job:

• Bachelor’s degree in Business Administration, or equivalent;
• 5+ years’ experience in management in customer service or experience, marketing or related field;
• Consumer market research or VOC data analysis experience.
• Experience using a wide range of software and tools (e.g., Medallia, Qualtrics, Clarabridge, Tableau, and SPSS).
• Knowledge of key statistical concepts in order to work with data scientists modeling NPS data.
• Computer skills (MS Office, G Suite).
• People, time & relationship management skills;
• Strong communication and analytical skills;

Functional Skills:

• Excellent written and communications skills
• Excellent grasp - and proven experience, with user research, behavioral psychology, contact centers
• High emotional intelligence, known for patience and empathy; exhibits deep care for customers, agents and stakeholders
• Ability to draw the right conclusions and hone in on key insights to improve the current experience and predict future needs
• Prior experience working with customer data in telcom industry
• Creativity and willingness to work on own initiative in an ever changing environment
•  Ability to work under pressure in order to meet challenging deadlines
• Strong organizational skills and attention to detail
• Can do attitude and upbeat, positive and dynamic personality

APPLY ONLINE

Parts Counter Sales Representative (Kingston, JM) - Real Power Diesel Parts & Services Ltd.

The Parts Counter Sales Representative is responsible for selling, receiving and the delivery of parts and accessories. In addition the incumbent performs in-store customer service, overall organizational promotion and stocking of parts.

Preferred Skills:

• Mechanical knowledge preferred
• Parts identification
• Computer skills (Microsoft Office Suite applications, typing speed of minimum 60 wpm, QuickBooks, POS
• Verbal communication
• Written Communication
• Ability to use the heavy equipment computer applications
• Minimum of five (5) CXC subject must have Maths, English A and Information Technology

Duties, Responsibilities and Requirements:

• Promotes and sells products and/or services to meet customers' needs
• Supplies service technicians with parts as required
• Assists with preparing and maintaining merchandise displays
• Basic parts and heavy machinery knowledge 
• Ability to lift items weighing up to 50 lbs. Stand and walk a minimum of 7 hours per day
• Ability to work effectively as a team member
• Ability to meet sales target and goals set

All applicants must submit all the following documents to email: employment@realpowerdiesel.com

• Résumé
• Passport sized photo
• CSEC transcripts
• High School Diploma
• Two (2) Recommendation letters

Deadline: November 16, 2020.

Facilities Crew - Plumber (Montego Bay, Jamaica) - MBJ Airports

We are in search of qualified persons who are interested in a commitment to progress as we move forward to the fulfillment of our goal as the leading Caribbean airport.

MBJ Airports Limited invites applications for the position of:

FACILITIES CREW - PLUMBER

Reporting to the Maintenance Coordinator, the individual has functional responsibility for providing plumbing maintenance and operational services in a 24 hour operational environment.

Qualifications and Experience:

• Diploma/Associate degree in Engineering or equivalent

Or

• Any combination of training and experience equivalent to grade 10 or higher level graduation and four (4) years experience in the maintenance and upkeep of buildings, building systems, pipe fitting, plumbing and repair operations

Plus

• National Vocational Qualifications of Jamaica Level 2
• Valid general driver's licence

Required Skills and Specialized Techniques:

• Expert knowledge of the operation and maintenance of sewage systems
• Sound knowledge of the operation and maintenance of industrial pumping and fire suppression systems
• Sound knowledge of plumbing trouble shooting techniques and repairs
• Sound knowledge of sanitation, housekeeping and cleaning techniques
• Sound knowledge of the principles and methods of preventative maintenance
• Working knowledge of materials, methods and equipment used in the maintenance, repair and improvement of facilities
• Knowledge of materials, methods and equipment used in the maintenance, repair and improvement of the facilities of a modern air carrier airport (SIA)
• Ability to communicate effectively with fellow employees, airport management, regulatory staff, tenants and concessionaires
• Sound knowledge of relevant safety rules, regulations and procedures
• Working knowledge of airside safety rules, regulations and procedures
• Knowledge of computer applications including MS Office Suite

Interested persons should submit their applications no later than November 1, 2020 to:

Human Resource Manager

MBJ Airports Limited

Sangster International Airport

Montego Bay, St. James.

Email: vacancies@mbjairport.com

Senior Accountant (Grand Cayman, Cayman Islands)

 TYPE Contract

JOB # 17251

LOCATION Grand Cayman

SALARY CI$55,000 to CI$65,000

The Senior Accountant will lend support to the finance function in market through performing vendor and customer reconciliations, P&L review, balance sheet reconciliations and assistance in cash collections process.

The successful individual will have strong communication and interpersonal skills with the ability to operate autonomously, and demonstrate initiative in problem solving and decision making. A self-motivated and result-oriented approach to work is essential with a high attention to detail and the ability to hit the ground running.

Requirements:

• Bachelor’s Degree in Finance, Accounting, Economics or related field ideal;
• Qualified accountant (ACA, ACCA, CPA) with at least two years’ post-qualified experience;
• At least three years’ experience in a similar role;
• Computer literate in Microsoft Suite.

In return, a competitive remuneration and a range of premium benefits is on offer.

To apply for this job email your CV/Resume to mike@affinity.ky

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Operations Assistant Intern (Dominica) IsraAID