To plan, direct, and control the activities related to the cleaning of rooms, public areas, and laundry, adhering to the authorized budget, and in accordance with the standards, policies, and procedures approved by Karisma Hotels & Resorts, aiming at exceeding the expectations of guests.
RESPONSIBILITIES:- To organize and distribute the work of the department according to the occupation forecasts, as well as to schedule work shifts, vacation times, and special permits for the collaborators working in the department.
- To be familiar and to make sure that all personnel in her area is familiar with the ROH (Room of the House) and the rooms inventory, as well as with their main characteristics.
- To control the consumption of stationery, supplies, and operating equipment, following the specifications and recommended safety measures.
- To control the consumption of amenities in the rooms.
- To carry out a monthly inventory, or at other times as required, of linen and operating equipment.
- To make the daily assignment of activities to each housekeeper and to supervise that the room cleaning routines or tasks are carried out.
- To follow up on the general room cleaning schedules.
- To supervise the cleaning, appearance standards, and supplies, based on the appropriate check lists, as well as the preservation conditions and the operation of the furniture and equipment in the rooms.
- To report any lack of compliance in the rooms to the corresponding department.
- To control and safe keep master keys on a daily basis.
- To educate and train the personnel in the department.
- To supervise and follow up on the Supervisors’ and Housekeepers’ reports.
- To supervise that the correct lost and found control and procedures are being carried out.
- To follow up on comments made by guests on the GSS report and to fulfill the quality program.
- To review and authorize the purchase requisitions and the warehouse requisitions for the department.
- To follow up on the maintenance activities requested for the rooms and public areas.
- To coordinate the preventive maintenance schedule with the Maintenance department, as well as to supervise it.
- To follow up on the discrepancies report, as well as its immediate solution, when applicable.
- To supervise the correct and timely execution of the night courtesy service.
- To ensure the good use and operation of the work equipment in the Public Areas, Housekeeping, and Laundry departments.
- To supervise the good conditions of the decoration and the appearance of the public areas and rooms.
- To adhere to the safety and hygiene guidelines, the energy saving, environmental, and the internal civil protection programs, as well as any other applicable programs.
- To be familiar with the handling and use of chemical products used in the operation in her areas, as well as to suggest the use of new products in a search for continuous improvement.
- To produce the reports required from the housekeeping, public areas, and laundry departments.
- To produce the history card for each room.
JOB PROFILE:
- B. A. in Business Management or a related degree.
- At least 4 years in a similar position in a 5 stars hotel.
Email: hireme@azulbeachresorts.com
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