Customer Service Representative (Kingston, Jamaica) - Hinduja Global Solutions (HGS)

Location: 12-14 Worthington Terrace, 
                  Kingston 5, Jamaica W.I.

DESCRIPTION
Respond to customers by providing product and service information; resolving product and service problems.

Position Summary                                         

• Should be responsible for delivering outstanding customer service
• Upbeat, outgoing, motivated persons, with the entrepreneurial spirit needed.  
• Ensures customer satisfaction and loyalty by assisting and resolving a wide variety of technical requests, inquiries and complaints.

Roles and Responsibilities

• Handles inbound technical calls effectively and efficiently through the use of proactive customer service and call control techniques and proven technical troubleshooting procedures
• Creates an exceptional experience for the customer by using professional customer service techniques, personalizing and focusing on adding value to the call
• Retains existing customer/services through the use of proactive customer service/consulting techniques and enabling customers to perceive value in the service
• Resolves customer questions/concerns efficiently and effectively through the use of active listening and personalizing techniques and by focusing on adding value
• Resolves problems on the first call, and with a minimum of transfers by consistently improving personal technical knowledge and understanding
• Manipulate systems and escalate issues to the appropriate personnel for final resolution.
• Participates in ongoing training in keeping with Client’s request and changing business strategies.
• Maintains call performance goals (i.e. AHT, quality and schedule adherence)
• Adheres to HGS’ policies and procedures.
• Maintains a positive attitude and support HGS’ Commitment to Excellence.
• Performs other duties as assigned.

Essential Knowledge, Skills and Training

• Must possess strong interpersonal techniques:  is positive, pleasant, respectful and customer focused
• Must possess a good command of the English language, including excellent enunciation and grammar
• Ability to retain detailed important information and/or instruction
• Ability to solve complex problems in a Customer Service oriented environment
• Competence in the use of Microsoft Office Suite
• Ability to comprehend, capture and interpret basic customer information
• Demonstrated ability to communicate effectively, both written and oral
• Ability to exercise emotional sensitivity to customer needs and challenges
• Professional attitude, enthusiastic and reliable.
• Sound knowledge of telephone etiquette

Qualifications and Experience

• Successful completion of 5 CXC subjects including English and a numeric subject
• College and/or professional training in Technology, an asset
• Proficient with PCs
• Professional attitude, enthusiastic and reliable
• Excellent oral and written communication skills
• Technical aptitude
• Experience working in a performance based customer service entity

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Call Center Agents (Montego Bay, Jamaica) - Teleperformance

Your future depends on what you do today.

Start the New Year with a new career at Teleperformance! We have exciting opportunities in customer service, sales, reservations, technical support and collections!

This is Teleperformance

A company that inspires to learn, to teach, to grow, to get things done. A company that motivates because being happy to make a difference. A company where we believe in people, where teamwork wins!

Our ideal candidate should:

• Be Flexible to work up to midnight and beyond including weekends
• Be 18 years of age or older
• Possess a valid Jamaican ID, NIS and TRN 
• Have excellent verbal communication skills
• Be self-motivated
• Have the ability to problem solve creatively
• Be proficient in time management
• Have a strong desire to achieve goals
• Possess basic computer knowledge/skills- including the ability to type 20 WPM- please see our typing tutorial on our Facebook page- Teleperformance Jamaica-as a handy tool to assist you with your typing skills
• Have the ability and openness to work with a diverse customer base
• Be able to work well in team settings

We are proud to be part of the Teleperformance family and offer our team members a great place to work and much more.

• Competitive hourly pay plus incentives
• Free Wi-Fi
• Free lunches and snacks while in classroom training
• Free shuttle bus
• Health benefits, Paid time off
• Nurse, Doctor and Counselor on site
• Employee Engagement Programs: Staff Parties, Sports Clubs, Fun Festival Talent Show and much more!  

Secure your position today and relax throughout the holidays!

Email applications (cover letter and resume) to:  mbjrecruiting@teleperformance.com



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Graphic Designer/Editor (Montego Bay, Jamaica) - Di Foto Shoppe

Applicants must:

• Reside in Montego Bay
• Have relevant experience and qualifications for this position

In your application, please send your resume with references along with portfolio to:
info@difotoshoppe.com




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Customer Care Technical Agent (Trinidad & Tobago) - Digicel

  

Location: Trinidad and Tobago
Digicel Group is a total communications and entertainment provider with operations in 32 markets in the Caribbean, Central America and Asia Pacific. After 16 years of operation, total investment to date stands at over US$5 billion worldwide. The company is renowned for delivering best value, best service and best network.

Digicel also runs a host of community-based initiatives across its markets and has set up Digicel Foundations in Haiti, Jamaica, Papua New Guinea and Trinidad and Tobago which focus on educational, cultural and social development programmes.

The Digicel 2030 global transformation programme sees it promising customers a completely new communications and entertainment experience made possible by a more agile, customer-centric application of resources and investment.

Digicel is one of the first communications and entertainment providers in the world to initiate a wide scale transformation agenda. The core elements of the Digicel 2030 transformation see it undertaking a complete re-design of the organisational structure; putting customers in control and making a commitment to deliver a superior superfast network experience.

Job Title:  Customer Care Technical Agent
Location:  Trinidad and Tobago
Expected Starting Period: Fourth Quarter

Summary/Objective:

The Customer Care Technical Agent is directly responsible for receiving, categorizing and analyzing queries from customer care agents. Escalates to other departments whenever necessary and ensuring follow up is done. Providing summary and detailed reports to Customer Care Management & other departments such as Marketing, Technical, Sales, IT and Fraud Departments which highlights areas of concern resulting from customer queries.
*Please note that the successful candidate will be required to work on a shift system.
The Company operates in an industry in which customers require support, twenty-four (24) hours per day, seven (7) days a week.  Given the nature of the industry, you are required to work in accordance with the Company’s scheduled hour.

Main Duties & Responsibilities  

• Liaise with departments to solve queries and complaints.
• Compile ad hoc data and statistics.
• Provide support for Data devices to external and internal customers.
• Maintain relationships with the Call Centre agents, IT Department and Technical Teams.
• Application installation, software upkeep and periodic customer care station audits.
• Ensure that SLA’s are met by the IT / NOC by logging tickets in Remedy and Trinidad Service Desk for escalation.
• Complete weekly reports on all issues (escalated issues to the Technical and IT etc.)
• Communicate courteously with internal and external customers.
• Ensure that vouchers are cleared and the information is updated and escalated daily.
• Ensure that the Intranet is updated on a timely basis with updated information – resolved queries/ new promotions/ short menus for new handsets/ etc.
• Maintain & support technical aspects of the Intranet by escalating all systems issues & ensure resolution.
• Check Service desk for call patterns to report any issues that may affect customers.
• Check Service desk for escalated issues which require call-backs or further escalation.
• Work in teams to achieve department overall objectives, and to build cooperation and communication.
• When required, answers all inbound and outbound calls in a professional, courteous and efficient manner ensuring that conversational time is within the department’s objective.

Responsible for continuous testing of all Digicel’s new devices. Develops tips for new devices:

• Additionally create test sheets, Ad hoc testing of products/promotions, services and applications.
• Assist with training of present and new agents via electronic and manual means by lending support to QAT department when necessary.
• Real-timing and floor support where necessary, to achieve service level.
• Create, request and maintain user credentials for customer care applications.
• Perform related work: the duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to that position.

Working safely is a continuing condition of employment. Digicel (Trinidad and Tobago) Ltd. is committed to establishing and maintaining a safe and healthy working environment and considers safety to be an integral aspect of every job function. As a condition of your employment, you will be required to observe and fully comply with all HSE rules / policies / procedures and applicable legislative provisions as well as wear the appropriate Personal Protective Equipment (PPE) where and when applicable.

Qualifications:

• Five (5) CXC passes inclusive of Mathematics and English
• Experience in the telecommunications sector would be considered a valuable asset.
• An acceptable combination of academic qualifications and work experience may be considered in lieu of minimum requirements.

Functional Skills

• Attentive to detail
• Self-motivated and result-oriented approach to work
• Strong organizational skills
• Ability to multi-task and deliver against competing priorities
• Ability to build strong relationships and work as part of inter-disciplinary teams
• Ability to strive in a fast-paced and demanding service environment
• Able to operate autonomously and demonstrate initiative in problem solving, decision making and proactive approach to job.
• Confidentiality and trustworthiness.
• Initiative and resourcefulness in the conduct of duties.
• Basic understanding of telecommunication technology.
• Strong communication (oral and written) and interpersonal skills.
• Ability to relate to a diverse working environment.

CLICK TO APPLY ONLINE





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Recharge Street Agent (Jamaica) - Digicel

 Job Function: Sales and Distribution
Location: Jamaica Market
Digicel Group is a total communications and entertainment provider with operations in 32 markets in the Caribbean, Central America and Asia Pacific. After 16 years of operation, total investment to date stands at over US$5 billion worldwide. The company is renowned for delivering best value, best service and best network.

Digicel also runs a host of community-based initiatives across its markets and has set up Digicel Foundations in Haiti, Jamaica, Papua New Guinea and Trinidad and Tobago which focus on educational, cultural and social development programmes.

The Digicel 2030 global transformation programme sees it promising customers a completely new communications and entertainment experience made possible by a more agile, customer-centric application of resources and investment.  

Digicel is one of the first communications and entertainment providers in the world to initiate a wide scale transformation agenda. The core elements of the Digicel 2030 transformation see it undertaking a complete re-design of the organizational structure; putting customers in control and making a commitment to deliver a superior superfast network experience.

Visit www.digicelgroup.com for more information.

Job Title: Recharge Street Agent
Location: Jamaica Market

Summary/Objective

• Provide a Digicel presence in the trade and providing insight, information and support to merchants.

Main Duties and Responsibilities:

• Provide relevant responses to customers concerns, service requests, products and service enquires based on actual facts related to Digicel airtime.
• Monitor Digicel branding in the trade and where possible supply branding or refer for additional branding support
• Visit retail locations to check on availability, ascertain issues and address same where possible, provide POS material
• Conduct market research providing information on availability, pricing, competitor products and stock movement and submission of same in reports
• Observe and report on competitor activities in the trade
• Report on activities / issues which affect or influence the sale of Digicel airtime
• Conduct promotional activities in the trade to include sales, road shows and the like
• Provision of electronic reports on activities or specific initiatives as per stated reporting times and in the specified formats
• Seek out new retail / wholesale locations for the sale of Digicel airtime

Qualifications

• Minimum of four (4) CXC (Caribbean Examination Council) CSEC subjects inclusive of English Language and a numerical subject (Accounts, Mathematics or Physics), or four (4) CAPE Units, or an Associate Degree in IT, Computer Science or equivalent qualification
• Basic computer skills
• Knowledge of the P2P service is an asset
• Previous sales experience, with demonstrated success is an asset
• Previous experience in a customer service environment is an asset

Functional Skills

• Excellent interpersonal skills
• Excellent time management skills and ability to multi-task
• Excellent communication skills (verbal/ written)
• Flexible and quick-thinking
• Must be customer oriented
• Ability to rapidly learn new tools and understand customers’ environments

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Customer Service Representative (Montego Bay, Jamaica) - Etech Global Services LLC

Job Function: Customer Service Representative - Retention

JOB SUMMARY:

This position is responsible for providing service to the customer base of Spark Energy Electricity and Gas, and other potential organizations.  These entities offer retail natural gas or electricity to residential and commercial customers across the country.  Individual must excel in a dynamic, troth oriented, team environment.  Spark Energy is committed to providing outstanding customer service, and this individual must personify this attitude.

SUMMARY OF ESSENTIAL JOB FUNCTIONS:

• Field incoming customer service calls, assuming responsibility to resolve customer issues in an accurate and timely manner
• Research account status and identify account issues
• Address billing inquiries and resolve billing disputes
• Process disconnection and reconnection requests
• Enroll customers and resolve enrollment issues
• Provide price quotes to prospective customers
• Follow up with customers to attain required account information

MINIMUM REQUIREMENTS:

• Minimum of 1 year of experience in an inbound call center environment, with customer care experience strongly preferred.
• Bilingual (English/Spanish) strongly preferred.
• Must be flexible to work a variety of shifts between 7:00 AM - 7:00 PM Monday - Saturday (approximately 40 hours worked per week).
• Previous sales experience required.
• Experience in natural gas retail market preferred.
• Experience in similar markets such as utilities, telecom, or cable preferred
• High School Diploma, 4 CXC’s including English Language, CAPE Studies or College Exposure of Marketing/Sales.
• Solid data entry skills.

  Here is a look at Etech Jamaica:

• Employee Referral Program
• Health and Life Insurance Benefit – Partial
• Free Shuttle Service for late shifts
• Night Shift Differential
• Paid Training
• Career Advancement Program
• Bonuses and incentives based on campaign
• Monthly Rewards and Recognition and Birthday Club
• Opportunity to participate in Monthly Give Back Initiatives for the Community

Email cover letter and resume to:  jamapp@etechtexas.com





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Customer Service Representative (Mandeville, Linstead, etc) - Microfinance Institution

Applications are invited from suitably qualified candidates for the position of a Customer Service Representative in the following locations:

• Mandeville
• Linstead
• Savanna La mar
• Ocho Rios
• Santa Cruz

The career position entails doing various administrative tasks including but not limited to:

• Answering phone calls
• Distributing mail
• Signing for packages
• Answering product and service questions
• Fulfilling customer needs to ensure customer satisfaction among other tasks

Ideal candidates will possess the minimum additional qualifications outlined below:

• Diploma or Associates degree in Business Administration from a recognized institution
• Minimum of five (5) CXC/GCE O' level subjects including English and a numeric subject
• Two (2) years related working experience
• Enthusiasm, high energy and passion for sales and marketing
• Working knowledge of Microsoft Office Suite applications
• Ability to work on own initiative
• Professional values and attitudes suitable for a financial institution
• Assertive and persevering attitudes

Send application letter and resume to:  nefhr@cwjamaica.com no later than December 28, 2018.

Only shortlisted applicants will be contacted.

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Branch Manager (Kingston, May Pen, etc) - Microfinance Institution

Applications are invited from suitably qualified candidates for the position of a Branch Manager in the following locations:

1. May Pen
2. Kingston
3. Santa Cruz
4. Savanna-La-Mar

These are management level career positions which entail the oversight of all branch activities including:

• Screening of clients
• Appraising credit worthiness
• Collateral valuation
• Computerized preparation of loan documents
• Debt collection among other tasks

Ideal candidates will possess the minimum additional qualifications outlined below:

• Bachelor's degree in Business Management or related studies from a recognized institution
• Three (3) years experience in a management post
• Experience in loan underwriting, collections and marketing
• Enthusiasm, high energy and passion for sales and marketing
• Excellent oral and written communication skills
• Working knowledge of Microsoft Office tools
• Ability to work on own initiative
• Professional values and attitudes suitable for a financial institution
• Assertive and persevering attitude

Send application letter and resume to:  nefhr@cwjamaica.com no later than December 28, 2018. Only shortlisted aplplicants will be contacted.

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Credit Officer (May Pen, etc, Jamaica)

Applications are invited from suitably qualified candidates for the position of a Credit Officer in the following locations:

• May Pen
• Ocho Rios
• Santa Cruz

These positions entails the oversight of all Loan Underwriting activities including screening of clients, appraising credit worthiness, collateral valuations, computerized preparation of loan documents, debt collection among other tasks.

Ideal candidates will possess the minimum additional qualifications outlined below:

• Minimum of first degree in Business Administration or related studies from a recognized institution
• Minimum of two (2) years experience in credit granting and administration
• Minimum of two (2) years experience in risk based lending
• Minimum of two (2) years experience in delinquency control and collections
• Computer literate in the areas of Word and Excel
• Ability to communicate well verbally and in writing
• Ability to work well with targets and strict deadlines

Send application and resume to:  nefhr@cwjamaica.com no later than December 28, 2018. Only shortlisted applicants will be contacted.

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Collections/Field Officer (Kingston, Montego Bay, etc, Jamaica)

Applications are invited from suitably qualified candidates for the position of a Collections/Field Officer in the following locations:

• Kingston
• Montego Bay
• Santa Cruz
• Savanna-La-Mar

This position entails collateral valuation, field and site visits, debt collection among other tasks. Ideal candidates will possess the minimum additional qualifications outlined below:

• A minimum of a diploma or associate degree in Business Administration or related studies from a recognized institution
• Minimum of two (2) years in debt recovery and collections
• Excellent oral and written communication skills
• Working knowledge of Microsoft Office tools
• Ability to work on own initiative
• Professional values and attitudes suitable for a financial institution
• Assertive and persevering attitudes

Send application and resume to  nefhr@cwjamaica.com no later than December 26, 2018.

Only shortlisted applicants will be contacted.

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