Branch Manager (Montego Bay, Jamaica) - Automotive Art

Automotive Art, the Caribbean’s number 1 retailer of aftermarket automotive products, is looking for suitable candidates to fill the role of Branch Manager.

Are you up to the challenge?

The successful applicants will be responsible for managing day-to-day operations of one of our superstores, which include meeting sales and profitability targets, controlling expenses, inventory control and ensuring that superior customer service is provided at all times. The individual will also be responsible for the developing and maintaining of a highly motivated retail, wholesale and service centre team, and should ber enthusiastic about selling and capable of working in a fast paced team environment.

Requirements:

• Business degree in Sales, Management or a related discipline
• Minimum of five (5) years experience in a similar position
• Proven track record of achieving sales targets
• Experience in the automotive industry would be an asset
• Be a self starter and a team player
• Excellent communication and reporting skills
• Presonal transportation is a requirement

Only suitable applications will be acknowledged. Deadline for receipt of applications is December 31, 2018. Kindly email your resumes to:  info@autoartja.com



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Teachers (St. Andrew, Jamaica) - Hall's Delight Primary School

The Board of Management invites applicants for the following:

• One (1) Primary trained teacher (4 months)
• One (1) Primary trained teacher

Minimum Education and Experience:

• Diploma in Primary Education
• Minimum of two (2) years full-time teaching experience in similar institutions
• Conversant with use of computer aided materials and props
• Conversant with developments in the education sector, generally and specifically exposure to the new curriculum (PEP)

Qualified and interested persons are invited to submit application and detailed CV immediately addressed to:

The Chairman

c/o The Principal

Hall's Delight Primary School

P.O. Box 8

Mavis Bank P.O. 

St. Andrew

Telephone: (876) 420-3563

Email: hallsdelightpjh@yahoo.com

Please note only shortlisted candidates will be invited for an interview.

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Customer Service Representative (Montego Bay, Jamaica) - ItelBPO Smart Solutions

DESCRIPTION
The Customer Service Representative is responsible for delivering a professional and friendly customer service experience. Ensures customers are satisfied and remain loyal by providing assistance and resolving a wide variety of issues. To remain motivated and enthused about the service you provide.


We are looking for persons to join our itelbpo Smart Solutions Family at our Montego Bay location as Customer Service Representatives!

Are you a cooperative and sympathetic listener?
Do you enjoy working in a customer service, team-oriented environment?
Are you people-focused and willing to give helpful service?


FUNdamental Skills

• Education: Preferred passes in Maths and English  at CSEC or equivalent level
• Excellent communication and active listening skills, including the ability to speak, read and write fluently in English
• Computer proficiency, including ability to easily navigate and toggle between multiple screens, talk and type at the same time and troubleshoot basic computer issues
• Minimum typing speed of 40 wpm
• Must be 18 years and older
• Must possess a valid Jamaican ID (Passport, National ID or Driver’s License)

YOUR TIME...OUR TIME

This is a full-time career with growth potentials.
Flexibility is key as this roles operates days, nights, holidays and weekends.
This position is most easily accessible for candidates in St. James and surrounding areas.


Joining the itel family, you will experience ….

• Paid Training- Monday through Friday, 8am to 5pm daily.  Training will extend two weeks.
• Excellent training and supervisory support - to help you feel comfortable servicing our customers.
• Opportunity for advancement -75% of our leaders, managers, and operational personnel started their careers in this entry level position
• Competitive Salary
• Health and Life Insurance
• Lunch benefits
• Free transportation 
• Free Wi-Fi
• Beautiful location, cafeteria onsite, Chill room, friendly staff

A fun environment! We respect our employees and strive to make our environment exciting and fun!

Submit applications to:  jobs@itelbpo.com




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Executive Admin Assistant (Kingston, Jamaica) - Sagicor Bank

Sagicor Bank Jamaica is looking for the ideal candidate to join our Executive Banking team in the capacity of:  Executive Administrative Assistant

The selected candidate will provide efficient administrative and secretarial assistance to the Chief Executive Officer, Sagicor Bank Jamaica Limited
  Key Duties and Responsibilities:

•  Manage and coordinate an extremely active calendar of appointments.
•  Managing the CEOs incoming and outgoing correspondence, emails and faxes by evaluating enquiries and requests from internal and external stakeholders, determine and take appropriate action on behalf of the CEO, including the redirection of enquiries to appropriate personnel, and flag high priority items for her attention.
• Receive screen and direct incoming calls and visitors.
• Coordinate meetings, appointments and conference calls for the CEO.
• Create and maintain an accurate filing system for easy retrieval of documents.
• Maintains office supplies inventory. 
• Provides information for reports and records through research, data retrieval, compiling and/or tabulating statistics, and organizing and presenting the information in a format that is understandable.
• Establish and maintain a system to track and report vacation leave for Leadership Team and their Direct Reports.
• Ensure that Board and Committee meeting papers are submitted five (5) days prior to meetings.
• Ensure all action items are responded to on a timely basis.

  Academic Qualifications/Specialized Skills/Competencies:

• Bachelor's in Business Administration or equivalent qualification from a recognised tertiary institution.
• Four (4) years’ working experience as a senior secretary.
• Excellent oral and written communication skills.
• Sound knowledge of the operations within the Banking/Financial Sector and the ability to maintain confidentiality.
• Good analytical and team skills.
• Expert knowledge of computer software applications including word processing and Microsoft PowerPoint and/or Prezi, Microsoft Excel, Microsoft Word spreadsheet packages for the creative presentation of reports.

 Should this position be of interest to you, kindly submit an application by Wednesday, December 31, 2018

CLICK TO APPLY ONLINE

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Sales & Reservations Rep. (Kingston, Jamaica) - Alorica

DESCRIPTION
Responsible for receiving and processing incoming/Outgoing phone calls for dedicated clients in accordance with policies, procedures, quality standards, and federal laws and regulations.


JOB SUMMARY

Working at Alorica, your mission will be to provide quality services to Customers via phone, make effective recommendations in order for customers to make informed decisions. You will be charged to market & sell products and services of the client.  You will be helping to increase customers' confidence in the brand and helping them become more familiar with the specific products and services offered.   So only the awesome need apply!

GET TO KNOW US                                                     

Who Is Alorica?

At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands – the ones you love and use every day!  We offer the financial stability and growth potential to provide a solid foundation for early career development…and a trendy ambiance to make work a fun space! Our team spans hundreds of locations around the globe, with over a hundred thousand awesome employees…and you could be the next one!

Why should you join our awesome team?

As a member of our #CoolCenter, you’ll have the opportunity to work in an exciting and collaborative environment, with a diverse group of experienced professionals that will help you advance your career.  As an Alorican, you’ll also enjoy additional benefits...

Benefits:

• Full-time jobs (instead of short-term contracts)
• Performance bonuses
• Health Insurance
• Life Insurance
• Educational scholarships
• Professional Development opportunities
• Discounts on local products and services
• Fun cultural and community outreach activities

KEY JOB RESPONSIBILITIES 

• Marketing and sales of products of the client and companys brand.
• Maintain a high level of professionalism.
• Field billing inquiries from customers, provide plan upgrade information.
• Provide prompt resolution to customer inquiries by providing appropriate and accurate information.
• Maintain diplomacy when addressing escalated matters.

JOB REQUIREMENTS

Minimum

• Education: Minimum 2 CXC subjects including English Language
• Language: Strong oral communication skills
• Demonstrated problem-solving skills.
• Demonstrated strong familiarity (and aptitude for learning); Critical Thinking ablility, conversational and persuasive.
• Excellent data entry skills in accuracy
• Typing Speed of 25 words per minute
• Ability to maintain the highest level of confidentiality 

Preferred

• Sales/Marketing experience is a plus (soft skills training is provided if necessary).
• Able to navigate different Internet tabs at the same time(ablility to multi-task).
• Demonstrated strong familiarity (and aptitude for learning) of Microsoft Windows and browner applications.
• Ability to deal with stress and work pressure in fast pace environment.
• Ability to work in a team-fostered environment.

Please complete our online application form at http://hireiq.ly/go/f75IByfo0JDP




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Customer Service Representative (Kingston, Jamaica) - ItelBPO Smart Solutions

DESCRIPTION


The Customer Service Representative is responsible for delivering a professional and friendly customer service experience. Ensures customers are satisfied and remain loyal by providing assistance and resolving a wide variety of issues. To remain motivated and enthused about the service you provide.

We are looking for persons to join our itelbpo Smart Solutions Family at our Kingston location as Customer Service Representatives!

Are you a cooperative and sympathetic listener?
Do you enjoy working in a customer service, team-oriented environment?
Are you people-focused and willing to give helpful service?


FUNdamental Skills

• Education: Preferred passes in Maths and English  at CSEC or equivalent level
• Excellent communication and active listening skills, including the ability to speak, read and write fluently in English
• Computer proficiency, including ability to easily navigate and toggle between multiple screens, talk and type at the same time and troubleshoot basic computer issues
• Minimum typing speed of 25 to 35 wpm
• Must be 18 years and older
• Must possess a valid Jamaican ID (Passport, National ID or Driver’s License)

YOUR TIME...OUR TIME

This is a full-time career with growth potentials.
Flexibility is key as this roles operates days, nights, holidays and weekends.
This position is most easily accessible for candidates in Kingston, St Andrew and surrounding areas.


Joining the itel family, you will experience ….

• Paid Training- Monday through Friday, 8am to 5pm daily.  Training will extend two weeks.
• Excellent training and supervisory support - to help you feel comfortable servicing our customers.
• Opportunity for advancement -75% of our leaders, managers, and operational personnel started their careers in this entry level position
• Competitive Salary
• Health and Life Insurance
• Lunch benefits
• Free transportation 
• Free Wi-Fi
• Beautiful location, cafeteria onsite, Chill room, friendly staff
• A fun environment! We respect our employees and strive to make our environment exciting and fun!

Submit applications to:  jobs@itelbpo.com




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Customer Service Representative (Kingston, Jamaica) - Hinduja Global Solutions (HGS)

Location: 12-14 Worthington Terrace, 
                  Kingston 5, Jamaica W.I.

DESCRIPTION
Respond to customers by providing product and service information; resolving product and service problems.

Position Summary                                         

• Should be responsible for delivering outstanding customer service
• Upbeat, outgoing, motivated persons, with the entrepreneurial spirit needed.  
• Ensures customer satisfaction and loyalty by assisting and resolving a wide variety of technical requests, inquiries and complaints.

Roles and Responsibilities

• Handles inbound technical calls effectively and efficiently through the use of proactive customer service and call control techniques and proven technical troubleshooting procedures
• Creates an exceptional experience for the customer by using professional customer service techniques, personalizing and focusing on adding value to the call
• Retains existing customer/services through the use of proactive customer service/consulting techniques and enabling customers to perceive value in the service
• Resolves customer questions/concerns efficiently and effectively through the use of active listening and personalizing techniques and by focusing on adding value
• Resolves problems on the first call, and with a minimum of transfers by consistently improving personal technical knowledge and understanding
• Manipulate systems and escalate issues to the appropriate personnel for final resolution.
• Participates in ongoing training in keeping with Client’s request and changing business strategies.
• Maintains call performance goals (i.e. AHT, quality and schedule adherence)
• Adheres to HGS’ policies and procedures.
• Maintains a positive attitude and support HGS’ Commitment to Excellence.
• Performs other duties as assigned.

Essential Knowledge, Skills and Training

• Must possess strong interpersonal techniques:  is positive, pleasant, respectful and customer focused
• Must possess a good command of the English language, including excellent enunciation and grammar
• Ability to retain detailed important information and/or instruction
• Ability to solve complex problems in a Customer Service oriented environment
• Competence in the use of Microsoft Office Suite
• Ability to comprehend, capture and interpret basic customer information
• Demonstrated ability to communicate effectively, both written and oral
• Ability to exercise emotional sensitivity to customer needs and challenges
• Professional attitude, enthusiastic and reliable.
• Sound knowledge of telephone etiquette

Qualifications and Experience

• Successful completion of 5 CXC subjects including English and a numeric subject
• College and/or professional training in Technology, an asset
• Proficient with PCs
• Professional attitude, enthusiastic and reliable
• Excellent oral and written communication skills
• Technical aptitude
• Experience working in a performance based customer service entity

Click to send application to Employer





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Call Center Agents (Montego Bay, Jamaica) - Teleperformance

Your future depends on what you do today.

Start the New Year with a new career at Teleperformance! We have exciting opportunities in customer service, sales, reservations, technical support and collections!

This is Teleperformance

A company that inspires to learn, to teach, to grow, to get things done. A company that motivates because being happy to make a difference. A company where we believe in people, where teamwork wins!

Our ideal candidate should:

• Be Flexible to work up to midnight and beyond including weekends
• Be 18 years of age or older
• Possess a valid Jamaican ID, NIS and TRN 
• Have excellent verbal communication skills
• Be self-motivated
• Have the ability to problem solve creatively
• Be proficient in time management
• Have a strong desire to achieve goals
• Possess basic computer knowledge/skills- including the ability to type 20 WPM- please see our typing tutorial on our Facebook page- Teleperformance Jamaica-as a handy tool to assist you with your typing skills
• Have the ability and openness to work with a diverse customer base
• Be able to work well in team settings

We are proud to be part of the Teleperformance family and offer our team members a great place to work and much more.

• Competitive hourly pay plus incentives
• Free Wi-Fi
• Free lunches and snacks while in classroom training
• Free shuttle bus
• Health benefits, Paid time off
• Nurse, Doctor and Counselor on site
• Employee Engagement Programs: Staff Parties, Sports Clubs, Fun Festival Talent Show and much more!  

Secure your position today and relax throughout the holidays!

Email applications (cover letter and resume) to:  mbjrecruiting@teleperformance.com



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Graphic Designer/Editor (Montego Bay, Jamaica) - Di Foto Shoppe

Applicants must:

• Reside in Montego Bay
• Have relevant experience and qualifications for this position

In your application, please send your resume with references along with portfolio to:
info@difotoshoppe.com




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Customer Care Technical Agent (Trinidad & Tobago) - Digicel

  

Location: Trinidad and Tobago
Digicel Group is a total communications and entertainment provider with operations in 32 markets in the Caribbean, Central America and Asia Pacific. After 16 years of operation, total investment to date stands at over US$5 billion worldwide. The company is renowned for delivering best value, best service and best network.

Digicel also runs a host of community-based initiatives across its markets and has set up Digicel Foundations in Haiti, Jamaica, Papua New Guinea and Trinidad and Tobago which focus on educational, cultural and social development programmes.

The Digicel 2030 global transformation programme sees it promising customers a completely new communications and entertainment experience made possible by a more agile, customer-centric application of resources and investment.

Digicel is one of the first communications and entertainment providers in the world to initiate a wide scale transformation agenda. The core elements of the Digicel 2030 transformation see it undertaking a complete re-design of the organisational structure; putting customers in control and making a commitment to deliver a superior superfast network experience.

Job Title:  Customer Care Technical Agent
Location:  Trinidad and Tobago
Expected Starting Period: Fourth Quarter

Summary/Objective:

The Customer Care Technical Agent is directly responsible for receiving, categorizing and analyzing queries from customer care agents. Escalates to other departments whenever necessary and ensuring follow up is done. Providing summary and detailed reports to Customer Care Management & other departments such as Marketing, Technical, Sales, IT and Fraud Departments which highlights areas of concern resulting from customer queries.
*Please note that the successful candidate will be required to work on a shift system.
The Company operates in an industry in which customers require support, twenty-four (24) hours per day, seven (7) days a week.  Given the nature of the industry, you are required to work in accordance with the Company’s scheduled hour.

Main Duties & Responsibilities  

• Liaise with departments to solve queries and complaints.
• Compile ad hoc data and statistics.
• Provide support for Data devices to external and internal customers.
• Maintain relationships with the Call Centre agents, IT Department and Technical Teams.
• Application installation, software upkeep and periodic customer care station audits.
• Ensure that SLA’s are met by the IT / NOC by logging tickets in Remedy and Trinidad Service Desk for escalation.
• Complete weekly reports on all issues (escalated issues to the Technical and IT etc.)
• Communicate courteously with internal and external customers.
• Ensure that vouchers are cleared and the information is updated and escalated daily.
• Ensure that the Intranet is updated on a timely basis with updated information – resolved queries/ new promotions/ short menus for new handsets/ etc.
• Maintain & support technical aspects of the Intranet by escalating all systems issues & ensure resolution.
• Check Service desk for call patterns to report any issues that may affect customers.
• Check Service desk for escalated issues which require call-backs or further escalation.
• Work in teams to achieve department overall objectives, and to build cooperation and communication.
• When required, answers all inbound and outbound calls in a professional, courteous and efficient manner ensuring that conversational time is within the department’s objective.

Responsible for continuous testing of all Digicel’s new devices. Develops tips for new devices:

• Additionally create test sheets, Ad hoc testing of products/promotions, services and applications.
• Assist with training of present and new agents via electronic and manual means by lending support to QAT department when necessary.
• Real-timing and floor support where necessary, to achieve service level.
• Create, request and maintain user credentials for customer care applications.
• Perform related work: the duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to that position.

Working safely is a continuing condition of employment. Digicel (Trinidad and Tobago) Ltd. is committed to establishing and maintaining a safe and healthy working environment and considers safety to be an integral aspect of every job function. As a condition of your employment, you will be required to observe and fully comply with all HSE rules / policies / procedures and applicable legislative provisions as well as wear the appropriate Personal Protective Equipment (PPE) where and when applicable.

Qualifications:

• Five (5) CXC passes inclusive of Mathematics and English
• Experience in the telecommunications sector would be considered a valuable asset.
• An acceptable combination of academic qualifications and work experience may be considered in lieu of minimum requirements.

Functional Skills

• Attentive to detail
• Self-motivated and result-oriented approach to work
• Strong organizational skills
• Ability to multi-task and deliver against competing priorities
• Ability to build strong relationships and work as part of inter-disciplinary teams
• Ability to strive in a fast-paced and demanding service environment
• Able to operate autonomously and demonstrate initiative in problem solving, decision making and proactive approach to job.
• Confidentiality and trustworthiness.
• Initiative and resourcefulness in the conduct of duties.
• Basic understanding of telecommunication technology.
• Strong communication (oral and written) and interpersonal skills.
• Ability to relate to a diverse working environment.

CLICK TO APPLY ONLINE





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