Customer Service/Retention & Bilingual Reps (Montego Bay, Jamaica)

DESCRIPTION
•Answer incoming calls regarding billing issues, service questions and general customer concerns. 
•Make convincing offers to retain customers who call to cancel their service.

BEST STARTING PAY RATES

IN THE FREEZONE

Radius Global Solutions, located in Freeport, Montego Bay is now hiring Customer Service/Retention and Bilingual Representatives for a new client in its 1st Party Department.

KEY RESPONSIBILITIES

• Answer incoming calls regarding billing issues, service questions and general customer concerns.
• Make convincing offers to retain customers who call to cancel their service.
• Maintain a high level of professionalism with customers and work to establish a positive rapport.
• Must have excellent attendance and adhere to company policies. 

Skills Needed:

• Customer Service experience preferred.
• Spanish Speaking a plus (8 to 10 positions)
• Clear speaking voice.
• Excellent written and verbal communication skills.
• Proficient at working on a PC.
• Willing to accept coaching and developmental feedback
• Position is contingent upon passing a criminal background check.
• Must be able to work between the these hours –7am to 9pm Monday to Friday
• Applicants must reside in Westmoreland, Hanover, St. James or Trelawny

Benefits:

• Great Starting Salaries     
• Paid Training at Offered Rate
• Monthly Bonus Potential
• Free Shuttle Bus               
• Fully Paid Medical Insurance/ Life Insurance
• Job Security

Click to send application to Employer




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Customer Service Representative (Montego Bay, Jamaica) - 24-7 Intouch Jamaica Inc.

DESCRIPTION

Are you a problem solver? Do you like making meaningful connections with people? Are you interested in a rewarding career working with the world’s most exciting brands? Welcome to 24-7 Intouch!

ABOUT OUR COMPANY

24-7 Intouch is one of the most innovative and fastest growing outsourcing companies in the world. With over 16 years of experience and facilities around the globe, we’re obsessed with providing remarkable contact center solutions to the world’s most innovative brands.

ABOUT THE JOB

Are you a problem solver? Do you like making meaningful connections with people? Are you interested in a rewarding career working with the world’s most exciting brands? Welcome to 24-7 Intouch!

Our Customer Service Representatives are passionate about delighting customers by making every interaction an unforgettable experience, whether that’s through inbound calls, emails and/or chats. We want people with personality, who love making an impact with every customer interaction.

We also want people with drive and ambition, who want a career, not just a job. Punctuality, performance, and positivity will set you up for success. Our culture fosters personal and professional growth, and our innovative training programs are designed to take you to the top.

JOB REQUIREMENTS:

• High school diploma / school leaving certificate or CXC/CSEC/SSC passes in English and Math
• Amazing people skills. You’re a great listener and communicator.
• One year of customer service experience is preferred.
• Calm under pressure. You can make smart decisions in a fast-paced work environment.
• Stellar phone presence. People can hear you smiling!
• A performance mindset. You’re motivated by results and self-improvement.

BENEFITS: Competitive Salary, plus Health/Medical, Dental and Vision Benefits (if applicable)

TERM OF CONTRACT: Full-time

Click to send application to Employer

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Customer Service Representative (Kingston, Jamaica) - Hose Assembly & Supply Limited

Hose Assembly and Supply Limited is seeking suitable persons interested in enhancing their career by being a part of our team in the automotive and hydraulics sector in capacity of the following:

Customer Service Representative

Applicants should possess the following:

• A minimum of three (3) years sales experience in Customer Service
• Automotive industry will be a distinct advantage
• Four (4) CXC/GCE O' level subjects inclusive of Mathematics and English Language
• Must be computer literate
• Ability to work on own initiative and must be a team player
• High level of self-motivation and can be depended on
• The ability to work well under pressure and results oriented

Application letter accompanied by resume should be submitted by Friday, November 23, 2018 to: 

173 Hagley Park Road or emailed to:  hr@hasjamaica.com 

or hoseassembly@hasjamaica.com. Special note for electronic Submissions: The Subject of the email MUST identify the position being applied for.

Only shortlisted applicants will be contacted.

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Customer Service Representatives (George Town, Cayman Islands) - Advance Automotive Ltd.

Advance Automotive, the authorized General Motors Chevrolet dealership in the Cayman Islands, is recruiting for the position of: CUSTOMER SERVICE REPRESENTATIVE.

Professional experience required:

• Serves as a liaison between the dealershop and its customers with good negotiation skills and the ability to persuade customers
• Experience in dealing with customers' complaints and increasing customer satisfactionb and loyalty
• Knowledge of developing and monitoring a dealership's Customer Satisfaction Index (CSI)
• Minimum of seven (7) years customer service experience
• Knowledge of the automobile industry preferred

Compensation: Base salary CI $2,000 - $3,000 per month

Benefits: Health and Pension, paid Vacation

If you want to be a part pf a growing organization, this could be your next long-term role. Please email your resumes to:  manager@advancechevrolet.com

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Carwashers, etc. (Kingston, Jamaica)

Car wash and sports bar and grill needs:

• Carwash Supervisor
• Car wash Customer Service Personnel
• Carwashers
• Bartenders
• Cook

All applicants:

• Must have experience in their respective role
• Must have good communications skills
• Able to work flexible hours

Applicants must call: (876) 649-9516 for information or email resumes to: mcprimeshine@gmail.com

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Homebased/Independent Customer Service Rep. - Payoneer PayLinX Ltd. (Jamaica)

We are currently seeking to fill the position of: Homebased/Independent Customer Service Rep.

  Description:

Your duties will be to engage and convince a targetted group to complete a questionnaire. You may engage potential people via phone or face to face. You will be required to meet a set target number of completed questionnaires per week.

Available positions: 5

Qualifications:

• Must be able to read and write in English
• Be a people person

To apply: Please send your resume to:  repsrequired01@gmail.com and call: (876) 630-4459.

Payoneer PayLinX Ltd.: 8 Port Henderson Road, Portmore, St. Catherine, Jamaica.

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Customer Service Rep. (Kingston, Jamaica)

Upwardly moving medical centre is seeking a highly motivated customer service representative.

Requirements:

• Computer literate 
• Cashier skills and experience would be an asset
• Minimum of five (5) CXC subjects (English and Mathematics) or university degree

If you have the ability to take over this critical position, send in your resume to 5starservicejamaica@gmail.com

Please include a separate write up (cover letter) describing thge most significant impact you've had in your current job or previous job.

We realize that a compensation package needs to be very aggressive in order to continue to build our team of winners.



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Customer Service Reps (Kingston, Jamaica)

New hardware needs Customer Service Representatives

• Electrical and hardware knowledge would be an asset

Apply by sending applications to: newhardware01@gmail.com


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Customer Service Reps, Admin Clerk (Kingston, Jamaica)

Insurance broker seeks suitable individual for the following positions:

Two (2) Customer Service Reps/Underwriters

One (1) Permanent and one (1) Temporary for approximately 4 months 

- Kingston

The successful candidate will be required to participate in the daily operations of the branch and customer service activities in compliance with established policies and procedures. The candidate should possess the following:

Minimum Qualifications:

• Five (5) CXC/CSEC subjects including Mathematics and English
• Certification in motor vehicle and property insurance
• Certificate /diploma in insurance would be an asset
• Minimum of one (1) year experience in a similar capacity
• Must be suitable to be licensed as a Sales Representative

Skills:

• Sound knowledge of insurance priciples and practices
• Excellent interpersonal skills
• Excellent written and oral communication skills
• Good time management 
• Highly motivated and results oriented
• Ability to work in a dynamic environment and multi-task
• Ability to deal with the public courteously, effectively, respectfully 
• Understands that the customer is our business

Required competence:

• Competence in keyboard dexterity; computer applications and spreadsheets
• Ability to direct completion of activities within established dfeadlines
• Good judgement and decision making abilities

Admin Clerk

Temporary - 4 months

Kingston

Minimum Qualifications:

• Five (5) CXC/CSEC subjects including Mathematics and English
• Associate degree/diploma/professional qualifications in Business Administration or related field
• Minimum of two (2) years related experience 

Skills:

• Proficient in Microsoft Office Suite
• Excellent written and oral communication skills
• Excellent interpersonal skills
• Ability to work in a dynamic environment and multi-task
• Ability to work under pressure efficiently 
• Ability to work at maximum effort
• Ability to meet output standards/quality standards
• Ability to accept responsibility and discretion
• Willing to work beyond usual hours, if necessary
• Able to get the job done/to get results
• Understands how to work smarter

Required Competencies:

• Competence in keyboard dexterity; computer applications and spreadsheets
• Ability to direct completion of activities within established deadlines
• Good judgement and decision making abilities
• Cost benefit assessment as a basis for capital/recurrent expenditure

Applications ahould be submitted no later than Friday, October 26, 2018

Only shortlisted candidates will be contacted.

Click to send application to Employer

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Customer Service Representative (Ocho Rios, etc, Jamaica)

Applications are invited from suitably qualified candidates for the position of Customer Service Representative in the following locations:

• Brown's Town
• Ocho Rios
• Santa Cruz 
• Savanna-La-Mar

This career position entails doing various administrative tasks including but not limited to, answering phone calls, distributing mail, signing for packages, answering product and service questions, fulfilling customer needs to ensure customer satisfaction among other tasks. Ideal candidates will possess the minimum qualifications outlined below:

• Diploma or Associates degree in Business Administration from a recognised institution
• Minimum of five (5) CXC/GCE O' level subjects including English and a numeric subject
• Two (2) years related working experience
• Enthusiasm, high energy and passion for sales and marketing
• Excellent oral and written communication skills
• Working knowledge of Microsoft Office tools
• Ability to work on own initiative
• Professional values and attitudes suitable for a financial institution
• Assertive and persevering attitudes

Send application and resume no later than October 26, 2018. Only shortlisted applicants will be contacted.

Click to send application to Employer

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Customer Service Advocate (Montego Bay, Jamaica) - Advanced Call Centre Technologies LLC

Advanced Call Center Technologies is seeking Customer Service Advocates to join their team. Do you love helping others? If so, apply now for an instant interview.

They offer Customer Service Advocates:

• PAID TRAINING! You can be successful even without experience
• Opportunities to advance within
• Hourly, overtime, and tremendous bonus opportunities
• Flexible full time schedules
• Fantastic Supervisors and a Positive environment
• Paid time off and paid holidays

Position Summary:

Customer Service Advocates primarily receive inbound calls from consumers for assistance with billing inquiries, payments, credits, fraud alerts, internet and cell phone services, and mortgage servicing. Customer Service Associates are problem solvers with good negotiation skills who are self-driven and motivated to meet individual service and sales goals. Customer Service Associates use their excellent communication and interpersonal skills with every contact to provide world-class customer service. 

Essential Duties and Responsibilities:

• Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance.
• Maintains confidentiality; Listen to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds quickly and effectively to customer questions.
• Multi tasks to document while speaking with the consumer.
• Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality. Meets clients' specific quality standards.
• Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
• Is consistently at work and on time
• Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
• Other duties as requested by management

Qualifications:

• Education: CXC or Heart Trust
• Must be able to successfully pass criminal background check
• Data entry and basic computer skills

Please email your cover letter and resume to: careerwisechoicejobs@gmail.com with "Customer Service Advocate - Your name" in the email subject line, state in relation to the vacancy advertised the qualifications/skills and experience you possess that would make you the right fit for the position.

Customer Service Rep (Kingston, Jamaica)

Customer Service Representative needed:

The ideal candidate must have:

• Strong communication skills both written and oral
• Strong customer service background
• Have experience in building customer relationships
• The ability to work both on your own initiative and as a team player
• Strong sales and negotiation skills
• Be computer literate and able to generate reports

Experience:

• Minimum of three (3) years experience in a similar capacity with a high levelof achievement
• Ability and flexibility to travel island-wide
• Technical knowledge of industrial retail would be an asset (Diploma/certificate level)
• Sound business judgement

Click to send application to Employer

Customer Service Representative (Kingston, Jamaica)

Customer Service Rep required in Kingston.
Minimum Requirements:

• Experience in autoparts industry (minimum 6 months)
• CXC passes in Mathematics and English
• Must be computer literate
• Possess excellent oral communication skills

Click to send application to Employer

Customer Service Representatives (Kingston, Jamaica) - Itelbpo

We are looking for persons to join our itelbpo Smart Solutions Family at our Kingston location as Customer Service Representatives!

• Are you a cooperative and sympathetic listener?
• Are you comfortable dealing with repetitive routine?
• Do you enjoy working in a customer service, team-oriented environment?
• Are you people-focused and willing to give helpful service?

The Customer Service Representative is responsible for delivering a professional and friendly customer service experience. Ensures customers are satisfied and remain loyal by providing assistance and resolving a wide variety of issues ranging from very technical to basic queries. To remain poised, motivated and enthused about the service you provide.

FUNdamental Skills

• Education: Preferred passes in Maths and English  at CSEC or equivalent level
• Excellent communication and active listening skills, including the ability to speak, read and write fluently in English
• Computer proficiency, including ability to easily navigate and toggle between multiple screens, talk and type at the same time and troubleshoot basic computer issues
• Minimum typing speed of 25 to 35 wpm
• Must be 18 years and older
• Must possess a valid Jamaican ID (Passport, National ID or Driver's License)

YOUR TIME...OUR TIME

• This is a full-time career with growth potentials.
• Flexibility is key as this roles operates days, nights, holidays and weekends.
• This position is most easily accessible for candidates in St. James and surrounding areas.

Joining the itel family, you will experience ....

• Paid Training- Monday through Friday, 8am to 5pm daily.  Training will extend two weeks.
• Excellent training and supervisory support - to help you feel comfortable servicing our customers.
• Opportunity for advancement -75% of our leaders, managers, and operational personnel started their careers in this entry level position
• Competitive Salary
• Health and Life Insurance
• Lunch benefits
• Free transportation
• Free Wi-Fi
• Beautiful location, cafeteria onsite, Chill room, friendly staff
• A fun environment! We respect our employees and strive to make our environment exciting and fun!

#FunBeginsHere

CLICK TO APPLY ONLINE

Customer Service Representatives (Montego Bay, Jamaica) - Itelbpo

We are looking for persons to join our itelbpo Smart Solutions Family at our Montego Bay location as Customer Service Representatives!

• Are you a cooperative and sympathetic listener?
• Are you comfortable dealing with repetitive routine?
• Do you enjoy working in a customer service, team-oriented environment?
• Are you people-focused and willing to give helpful service?

The Customer Service Representative is responsible for delivering a professional and friendly customer service experience. Ensures customers are satisfied and remain loyal by providing assistance and resolving a wide variety of issues ranging from very technical to basic queries. To remain poised, motivated and enthused about the service you provide.

FUNdamental Skills

• Education: Preferred passes in Maths and English  at CSEC or equivalent level
• Excellent communication and active listening skills, including the ability to speak, read and write fluently in English
• Computer proficiency, including ability to easily navigate and toggle between multiple screens, talk and type at the same time and troubleshoot basic computer issues
• Minimum typing speed of 25 to 35 wpm
• Must be 18 years and older
• Must possess a valid Jamaican ID (Passport, National ID or Driver's License)

YOUR TIME...OUR TIME

• This is a full-time career with growth potentials.
• Flexibility is key as this roles operates days, nights, holidays and weekends.
• This position is most easily accessible for candidates in St. James and surrounding areas.

Joining the itel family, you will experience ....

• Paid Training- Monday through Friday, 8am to 5pm daily.  Training will extend two weeks.
• Excellent training and supervisory support - to help you feel comfortable servicing our customers.
• Opportunity for advancement -75% of our leaders, managers, and operational personnel started their careers in this entry level position
• Competitive Salary
• Health and Life Insurance
• Lunch benefits
• Free transportation
• Free Wi-Fi
• Beautiful location, cafeteria onsite, Chill room, friendly staff
• A fun environment! We respect our employees and strive to make our environment exciting and fun!

#FunBeginsHere

CLICK TO APPLY ONLINE

Customer Service Representative (Kingston, Jamaica) - Advantage Communications

Job title: FLOW Customer Service Representative Q118

 THE ADVANTAGE

When you're an employee of Advantage Communications, you're home. Located at the Towers in downtown Kingston, we are looking for strong community leaders who embody our 4 core values. If you are a positive person, honest, humble and fun to work with, we'd very much like you to become a member of our FLOW team!

CAREER SUMMARY

A Technical Service Representative assists existing FLOW subscribers by helping them troubleshoot and resolve technical issues with their products and services within a contact center environment. We provide paid training and consistent coaching once you've reached production to make you successful. We are always looking for tomorrow's leaders and will give you the tools and support you need to get there.

 HOW TO MAKE A DIFFERENCE

• Go the extra mile to delight our customers!
• The ability to meet and exceed set goals.
• Build sustainable relationships of trust through open and interactive communication.
• Accurately document and update records in required systems.
• Provide prompt resolutions to customer inquiries by providing appropriate and accurate information.
• Answer incoming calls from customers concerning technical support issues and inquiries in a professional, polite, and courteous manner.
• Field billing inquiries from customers while assisting in activating new service provisions, providing plan upgrade information, and cross-selling when applicable.

 BENEFITS

• Paid time off
• FLOW service discounts
• Medical, dental and vision
• Performance pay incentives
• Career growth opportunities

 QUALIFICATIONS

• Applicants must be 18 years of age or older.
• Requires 5 subjects of CSEC exam certification, diploma or equivalent.
• 24-hour availability with the ability to work full-time hours.
• Excellent communication and presentation skills.
• Prior customer service or call center experience is preferred.

 COMPENSATION

• $309.00 per hour (Training and probationary period)
• $370.00 per hour (Post probationary period)

CLICK TO APPLY ONLINE

Teller / Customer Service Representative (Kingston & St. Catherine Region) - Jamaica

 Employer: Victoria Mutual Building Society

Job Type: Contract

Summary   

To provide support to the branch distribution network through the prompt and efficient processing of member transactions.

Details   
QUALIFICATION AND EXPERIENCE:

• Bachelor’s degree in Business Administration or equivalent from a recognized tertiary institution.
• At least two (2) years working experience preferably with a financial institution.

DUTIES AND RESPONSIBILITIES

• Process cash withdrawals from customer’s accounts up to allowable limit.
• Check withdrawals from customers’ accounts up to allowable limit.
• Cash cheques  up to allowable limit.
• Validate passbooks in respect of deposits and withdrawals.
• Monitor cash in hand during work day.  
• Receive customer’s requests, queries/enquiries and deal with them promptly.

KNOWLEDGE AND SKILLS:

• Ability to cope under stress and learn difficult concepts quickly.
• Ability to communicate effectively with persons at all levels.
• Knowledge of Teller Operations.
• Knowledge of Customer Service Operations

Application Deadline:   Monday, October 8, 2018.

CLICK TO APPLY ONLINE

Current Vacancies at Contax360 BPO Solutions (Montego Bay, Jamaica)

We currently have the following vacancies:

• Bilingual Customer Service Representative (Spanish and English)
• Telesales Agent
• Customer Service Representative (Technical Skills)
• Supervisor
• Trainer
• IT Help Desk Technician
• Programmer Analyst

Submit your resume and cover letter to: jobs@contax360.com

You may also call (876) 619-1589 for more information.

Customer Service Representative (Kingston, Jamaica) - Jamaica Hospital Supplies

Minimum Job Requirements:

• Five (5) CXC subjects inclusive of English and Mathematics or Accounts
• Certificate in Customer Service or Business
• Two (2) years customer service/receptionist experience
• Innovative and have sound knowledge of selling techniques, principles and practices
• Customer focused with excellent (oral and written), communication, interpersonal, organising and negotiating skills
• Strong customer service skills, telephone techniques, time management, and uses initiative well

Core Responsibilities:

• Ensuring that impeccable customer service practices are maintained at all times while meeting and surpassing customer expectation
• Balancing off daily cash sales
• Maintaining inventory of products in the showroom
• Maintaining clean glass showcase at all times
• Ensuring the showroom is organized, stocked and clean at all times
• Obtaining feedback from customers regarding their experience

Company offers attractive compensation package, group health and life insurance, pension and uniforms.

Please submit applications in writing by Friday, September 21, 2018 to:

The Human Resources Manager

Jamaica Hospital Supplies

66 1/2 Half Way Tree Road,

Kingston 10.

We appreciate all applications indicating an interest in the post; however, only shortlisted candidates will be contacted.

Email subject shoud be: Customer Service Representative

Click to send application to Employer

Customer Service Representative (Cayman Islands)

Salary: Up to CI $31,000

About the opportunity
   

Who will I be working for?

You will be working for a leading bank on the Island who pride themselves in providing first class service to their customers.

Who will be working with me?

As a Customer Service Representative you will be working as part of a team as well as with customers on a one to one basis. You will follow guidance from senior staff and supervisors as well as providing guidance to younger team members.

How will I make a difference?

As part of the front line team you will be the face of the branch as customers will be met by you for their daily banking needs, and so you will need to bring your positivity and passion for customer service to work with you everyday! Your attention to detail and ability to multi task will mean a great service to the bank's customers.

What do I need?

• You are a highly motivated and enthusiastic individual who ideally has previous banking experience. 
• You will have a proactive approach to daily tasks and be able to operate your tasks with minimum errors, 
• Be dedicated to your work and always a strong team player ready to tackle the needs of customers!

Please note that at this time, this position is open to Caymanians only.

If this sounds like your ideal position, we want to hear from you!

Recruiter: Jennifer Moseley

Click to Apply